“I have the 3800R and it stopped functioning. I changed batteries and no buttons work. I was watching Netflix and went to pause the show and had to unplug the device from the TV. After I plugged it back in the home page came on but the remote won't work.”
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SF, if you are still having issues with the remote the device might have been reset when it was unplugged. You can find more details here on how to repair your remote https://support.roku.com/en-ca/article/360004813993
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