“My Roku Ultra has a problem with the sound being often interrupted and sometimes out of sync. This happens on Netflix and Britbox. I just recently connected a new HDMI cable and have the same problem. Help!”
Answer This Question
1-10 of 15 Answers
I was able to rid of the problem by turning the volume leveling setting off.
Sorry, there was a problem. Please try again later.I had to BOTH clear the cache by unplugging it and also adjust the frame rate to "enable" on the advanced settings. VERY grateful for people posting the solution to this!
Sorry, there was a problem. Please try again later.Settings - system - system restart worked for me.
Sorry, there was a problem. Please try again later.Yes. Resolved the issue by turning off the volume leveling. Thanks
Sorry, there was a problem. Please try again later.Fixed by pressing "*" on remote, going to "Volume Mode" and setting it on "Off". Audio sync problem fixed.
Sorry, there was a problem. Please try again later.Tried everything I thought and nothing helped until I turned the level off, worked great, thanks for the help.
Sorry, there was a problem. Please try again later.I tried everything suggested, and the only one that worked was the system restart.
Sorry, there was a problem. Please try again later.Unplug device and let it completely cool for 10+ min
Sorry, there was a problem. Please try again later.i have had the same problem. while I have seen that various adjustments can be made through the settings on the tv as well as on the roku, I have read that simply unplugging the roku for 10 minutes will clear the cache. worked for me.
Sorry, there was a problem. Please try again later.I read answers from others, saw 2 answers that said turn Audio leveling off and this fixed the problem.
Sorry, there was a problem. Please try again later.