A:Answer Hello Andie, we are terribly sorry to hear that you are experiencing some difficulties! When this occurs, there can potentially be condensation in the house. We would suggest never using the steam head in a horizontal position. Instead, hold the hose in a vertically outstretched position and wait for the condensed water to return to the steamer. Additionally, ensure the pole is completely extended. If you would like further assistance, we would be happy to help. Please contact our customer service team directly through our website at rowentausa.com/contact or by phone at 1-800-769-3682. We apologize for any inconvenience and we look forward to resolving this for you.
