Questions & Answers

Q: QuestionIs the case compatible with the iPad Air 13" (2024)?

• A:Answer This case is compatible with the iPad Air 13" (2024).

Q: QuestionWhat are the case's dimensions?

• A:Answer The case has a depth of 0.5 inches, a width of 5 inches, and a maximum compatible display size of 12.9 inches.

Q: QuestionCan the case be used for video conferencing?

• A:Answer This case has a built-in kickstand that allows for hands-free viewing and video conferencing.

Q: QuestionWhat is the warranty period for the case?

• A:Answer The warranty period for the case is one year.

Q: QuestionSo, does the case come with the keyboard? If not, where can you purchase the keyboard? No where does this listing say that it does not come with the keyboard but a previous questions answer makes it seem like it does not come with one and is only a case.

Asked 4 years ago by HR.

• A:Answer Hello, the SaharaCase - Keyboard Folio Case for Apple® iPad® Pro 12.9" (5th Generation 2021) - Black does include a Bluetooth Wireless Keyboard.

  Answered 4 years ago by Support Team - SaharaCase

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Q: QuestionWould this work with the 2020 iPad pro, 12.9? I mean they are identical but figured I'd ask.

Asked 4 years ago by robb.

• A:Answer Hello, the SaharaCase - Keyboard Folio Case for Apple® iPad® Pro 12.9" (5th Generation 2021) - Black was designed to only be compatible with the Apple® iPad® Pro 12.9" (5th Generation 2021).

  Answered 4 years ago by Support Team - SaharaCase

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Q: QuestionIs this compatible with 1st generation iPad pro?

Asked 2 years ago by Compatible.

• A:Answer the keyboard works with any ipad pro. i have the newest 2022 one and a freind has a very old one. its bluetooth connects to any ipad im assuming then and works very well. the case itself is only for the ipads mentioned in the description though. it wont fit on others

  Answered 2 years ago by Alex

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Q: QuestionWill Apple Pencil charge when place in the appropriate charging place with the case

Asked 3 years ago by Nixxer.

• A:Answer Yes on the side it’s open where it charges, It doesn’t charge in the slot

  Answered 3 years ago by KariVerified Purchase

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Q: Questionwhat does it look like without the keyboard?

Asked 3 years ago by DDG702.

• A:Answer Just a case. The keyboard is separate and doesn’t attach to the case or fit in it. It’s just setting on the case in the image. In fact you can’t close the case with the keyboard inside.

  Answered 3 years ago by KariVerified Purchase

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Q: QuestionCould this case be used without a keyboard?

Asked 4 years ago by onlyquestions.

• A:Answer Yes, this case may be used with out the keyboard.

  Answered 4 years ago by Support Team - SaharaCase

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Q: QuestionHow do you know when the keyboard is fully charged?

Asked 2 months ago by RP.

This question was asked about the related product: SaharaCase - Keyboard Folio Case for Apple iPad Pro 12.9 (4th, 5th, and 6th Gen 2020-2022) - Black

Q: QuestionHow does the ipad attach to the case—does it snap in or is it magnetic?

Asked 9 months ago by Garlic.

• A:Answer Hi, You will snap on the iPad to this case. Hope this helps! Support Team - SaharaCase

  Answered 8 months ago by Support Team - SaharaCase

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Q: QuestionDoes this work with the iPad Pro 13 inch m4?

Asked 1 year ago by Anonymous.

• A:Answer Hi, No, unfortunately this case is only compatible with the 4th, 5th and 6th Gen. Hope this helps! Support Team - SaharaCase

  Answered 1 year ago by Support Team - SaharaCase

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Q: QuestionDoes the case come with a pencil to use?

Asked 1 year ago by jazbot.

• A:Answer No

  Answered 1 year ago by Timmah6859Verified Purchase

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Q: Questionhow many gb in this ipad

Asked 1 year ago by Hien.

• A:Answer Hi, This is the case and keyboard for the iPad Pro 12.9 not the iPad itself (iPad not included). Hope this helps! Support Team - SaharaCase

  Answered 1 year ago by Support Team - SaharaCase

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Q: QuestionWe just bought a Sahara Keyboard Case For Apple iPad mini 6th generation from you for my birthday. Today is my birthday and it won't type when I use Microsoft Word. Why not? It is useless to me without Microsoft Word.

Asked 1 year ago by KayWest.

• A:Answer Hi, Your satisfaction is our priority, and we're here to assist you every step of the way. If you have any questions or need help, don't hesitate to reach out to our dedicated Customer Service team at 888-850-2871 or email us at [email protected].

  Answered 1 year ago by SaharaCaseSupport

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Q: QuestionIs it compatible with an eighth generation 10.2 in 2021 iPad?

Asked 2 years ago by Olivia.

• A:Answer Hi, No, unfortunately this case is only compatible with the iPad Pro 12.9. We do carry a case that is compatible with Here is a link - https://www.bestbuy.com/site/saharacase-keyboard-case-for-apple-ipad-10-2-8th-generation-2020-and-9th-generation-2021-black/6409905.p?skuId=6409905 Hope this helps! Support Team - SaharaCase

  Answered 1 year ago by Support Team - SaharaCase

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Q: QuestionDo I have to take the case off in order to charge my Apple Pencil? Some of the answers said that you just put it on top where it would normally charge with the case on and it would charge, but mine is not charging if the case is on. This seems very silly.

Asked 3 years ago by Andrea.

• A:Answer Hi, This case allows for the Apple Pencil to charge inside to Pen holder slot so you will not need to remove the Pencil in Order to charge it. Hope this helps! Support Team - SaharaCase

  Answered 1 year ago by Support Team - SaharaCase

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Q: QuestionHello! I really enjoy this case but I’m having trouble connecting the keyboard to the iPad. Can u please help me?

Asked 3 years ago by Ashley.

• A:Answer Did you hold down fn and c at the same time?

  Answered 3 years ago by Anonymous

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