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I'm happy to help with this, AmyJ! For this model, to turn the sound on/off, you'll need to press and hold both the left and right arrow buttons (located around the "OK/clock" button). You'll need to hold both of these down for about 3 seconds. If you're still unable to turn the sound off, we'd be happy to speak with you directly for further assistance. You can even reference ticket number 1143428517, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
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