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  • QuestionWhat is the door height?

    Asked by CJ.

    • Answer Hello cj, Thank for showing interest about our product to answer you question about the measurement of the door Samsung - 1.4 cu. Ft. Countertop Microwave with Sensor Cook - Stainless steel here's the product dimension. 18 5/8" by 21 7/8" You may check the full specification and dimensions with the product manual link. https://downloadcenter.samsung.com/content/UM/202202/20220210143502477/MS14K6000AS_AA_DE68-04345Q-02_EN_MES.pdf If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: 1144643933 Thank you for choosing Samsung. Have a great day. ^^Ross

      Answered by Samsung

  • QuestionWhat is depth from front feet to back to see if will fit on my shelf?

    Asked by Daryl.

    • Answer Hi Daryl, Thank you for reaching out and inquiring about our Samsung - 1.4 cu. ft. Countertop Microwave with Sensor Cook - Black stainless steel To address your question what is the depth from front feet to back to see if it will fit your shelf? Here's the product dimension 21 7/8" W x 12 5/16" H x 18 5/8" D You can also check the manual for other specifications. https://downloadcenter.samsung.com/content/UM/202202/20220210143502477/MS14K6000AS_AA_DE68-04345Q-02_EN_MES.pdf Reference number: 1144223718 Thank you for choosing Samsung, ^Ross

      Answered by Samsung

  • QuestionWhat are the internal dimensions? I’m trying to see if my 13x9 pan will rotate inside

    Asked by Anna.

    • Answer Hello Anna, Thank you for reaching out and raising your question about the Samsung - 1.4 cu. ft. Countertop Microwave with Sensor Cook - Stainless steel. I understand you want to know the dimensions of the product. We are here to help. To answer your question, the product dimensions are 21 7/8" W x 12 5/16" H x 18 5/8" D. You can also check this link https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/countertop/pdp/ms14k6000asaa/pdf/MS14K6000AS_V8_41117.pdf for the complete specifications of the product. I recommend you check this link https://downloadcenter.samsung.com/content/UM/202202/20220210143502477/MS14K6000AS_AA_DE68-04345Q-02_EN_MES.pdf for the user's manual and go to page 60 for the technical specifications of the product. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144550045. -Noraina

      Answered by Samsung

  • QuestionAre the keys 1, 2, 3, 4, etc. set to microwave for 1, 2, 3, and 4 minutes respectively?

    Asked by Kamuts.

    • Answer Hi Kamuts. You can learn about the operations of this unit by clicking on this user's manual link (https://bit.ly/2sPSDk0) page 26. ^Gaby

      Answered by Samsung

  • QuestionHow can I reset the Power Level on the microwave ? My son was messing with it and got the power level to 1, now I can’t get it back to 10

    Asked by Alfredo.

    • Answer Hi Alfredo, we understand your concerns with the Microwave. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt

      Answered by Samsung

  • QuestionDoes this microwave have an interior light that comes on automatically when the door opens or when it’s on?

    Asked by Anonymous.

    • Answer Hello, this unit does have an interior light. ^Britt

      Answered by Samsung

  • QuestionCan we use this as a built-in microwave? Are there any kits available?

    Asked by Samy.

    • Answer Hi Samy, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.4 cu. ft. Countertop Microwave with Sensor Cook - Black stainless steel. The microwave is not designed for built-in installation. I have included the user manual link below. Please click on the link and turn to page 15 for installing your microwave. https://downloadcenter.samsung.com/content/UM/202202/20220210143502477/MS14K6000AS_AA_DE68-04345Q-02_EN_MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144326218 Leo

      Answered by Samsung

  • QuestionIs this made in China?

    Asked by Vickie.

    • Answer Thanks for asking, Vickie! Let us help you with getting the information you need. We have offices and manufacturing worldwide to meet the growing demands of our global customers. Currently, I'm unable to confirm where particular models are being manufactured. Most models indicate where they were manufactured on the model code label. Here's how to locate the model code label on your Samsung microwave for reference. https://www.samsung.com/us/support/downloads/#find-codes Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145032455) to help our team pull up your information when you message us. Thank you! -Angelica

      Answered by Samsung

  • QuestionHow does the grill element work ? Not familiar with this feature

    Asked by Robert.

    • Answer I don’t think we have the same unit. However if we do I don’t know either but my suggestion is to just contact the manufacturer. Look on your paperwork came with the unit. You’ll find a ph # somewhere, call for customer service, I’m sure they’ll help. There isn’t anything in your owners manual on how this feature works? Are you certain your item has this feature? I didn’t know microwaves had grill elements. I bought a Samsung 1.4 c.f. Microwave is that what you are referencing with this grill element? I’m certain mine doesn’t have this though I haven’t read the whole manual yet either. Good luck. Hope this helps somewhat.

      Answered by Keeran

  • QuestionHow do I set 24 hour time on the clock? and or how can I disable the time? thanks

    Asked by Ragnar.

    • Answer You can't disable the time but you can change the setting in the clock function from 12 - 24 hour clock.

      Answered by Lisa

  • QuestionWhat country is this made in. Looking for something not made in China even if I have to pay more.

    Asked by G.

    • Answer Samsung America

      Answered by captkim

  • QuestionHow tall is the inside cooking area. I want to know if I could fit a 20 oz cup (like Starbucks).

    Asked by Mary1958.

  • QuestionWhat are the interior dimensions?

    Asked by Kay.

    • Answer The microwave dimensions are 21 7/8" W x 12 5/16" H x 18 5/8" D. Thank you for choosing Samsung! ^Lena

      Answered by Samsung

  • Questionwhat is the dimension of the width of the unit when the door open?

    Asked by BRIAN.

    • Answer Interesting question, BRIAN. All the available dimensions can be found using this link (https://bit.ly/2ONDRGA). ^Jecca

      Answered by Samsung