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Questions & Answers

Page Showing 21-40 of 123 questions
  • QuestionWhere does it vent out to? My old one vents to the front I do not have a set up to vent outdoors.

    Asked by ROYboy.

    • Answer Hello there, Thank you for your inquiry. Let us get you the information you need. This microwave model can be vented to the outside through the top (vertical duct), the back (horizontal duct), or it can be set to recirculate the air back into the kitchen. The specific type of ventilation is chosen during installation based on your kitchen setup and ducting access. Have a great day. -John

      Answered by Samsung

  • QuestionWhere does it vent out to? My existing one vents to the front.

    Asked by Roy.

    • Answer We are happy to receive your inquiry, Roy. Let's get you the details you need. This microwave model can vent air out in three ways, depending on the installation: directly out the top (vertical), out the back (horizontal), or recirculating the air back into the kitchen. Have a great day. -John

      Answered by Samsung

  • QuestionDoes this unit has an exhaust

    Asked by Anonymous.

    • Answer Greetings, Yes, this microwave is equipped with a powerful 300 CFM exhaust fan. Its exhaust system is convertible, meaning it can be set up to vent air to the outdoors (horizontally or vertically through ductwork) or to recirculate the air back into the kitchen using the charcoal filter if external ducting is not available. Have a great day. -John

      Answered by Samsung

  • QuestionIs thi unit has a exhaust

    Asked by Anonymous.

    • Answer Hi there, Yes, this microwave is equipped with a powerful 300 CFM exhaust fan. Its exhaust system is convertible, meaning it can be set up to vent air to the outdoors (horizontally or vertically through ductwork) or to recirculate the air back into the kitchen using the charcoal filter if external ducting is not available. Have a great day. -John

      Answered by Samsung

  • QuestionWhat is needed for exhaust hook up

    Asked by Fm.

    • Answer Greetings, An exhaust adapter is needed to install the hookup. A qualified technician or service company must install this appliance. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289, H. 24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. -Ricardo

      Answered by Samsung

  • QuestionDoes this microwave vent to outside or is it vented indoors

    Asked by Shari.

    • Answer This only vented indoors but works well

      Answered by DarrinZ

  • QuestionAre the numbers light up when your kitchen is dark or just the time is displayed. ?

    Asked by Brandnew.

    • Answer Yes

      Answered by ArmandoH

  • QuestionDoes this model come with wall brackets?

    Asked by Anonymous.

    • Answer Yes

      Answered by ArmandoH

  • QuestionWhat wall mount kit do I need I want to mount this above my samsung stove

    Asked by Rck.

    • Answer It comes with all the hardware you will need

      Answered by LeroyS

  • QuestionFan goes on automatically after something has been in the microwave. It happens 3 times in a row. This microwave is only 14 months old. This is very upsetting.

    Asked by marieteacher.

    • Answer Ours failed after ten months and Samsung didn’t honor their warranty.

      Answered by user111672

  • QuestionDoes this Samsung 1.6 cu ft microwave come in white

    Asked by white.

    • Answer It's white on the inside

      Answered by user170928

  • QuestionWhat can I do if the door handle breaks? How can I fix/replace? Thank you!

    Asked by SarahR.

    • Answer Hi SarahR, You can contact our Samsung Parts Team to check the availability and compatibility of the replacement door handles. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday. You can order part number DE94-04313F for the microwave handle. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148317710) to help our team pull up your information when you message us. Have a great day, -Ernest-

      Answered by Samsung

  • QuestionMy handle broke after 10 months. Is there a replacement?

    Asked by Anonymous.

    • Answer Greetings! We are glad to answer your question about this Samsung microwave model. I have shared below the website of our authorized distributor for parts and accessories. Please visit the website to check on the availability of a compatible door handle. Samsung Parts: https://samsungparts.com/pages/supports Leo

      Answered by Samsung

  • QuestionHi. The installation instructions for the wall mounting bracket refer to holes A, B, C. On the diagram I see holes A and B. But not C. Am I missing something? Thanks for your help!

    Asked by Eli.

    • Answer Hi Eli, No, you aren't missing anything. Hole C should be located in the middle of the wall plate. I have shared the installation guide of this model below. Please visit the link and turn to page 10 to align the wall plate and its instructions. https://downloadcenter.samsung.com/content/EM/202109/20210903120631727/SMH8165_XAA_DE68_03587A_10_EN.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1148131338 to help our team pull up your information. Leo

      Answered by Samsung

  • QuestionDo you have an over the range microwave with cfm of 400 or higher?

    Asked by microwave.

    • Answer Yes

      Answered by user910060

  • Questionreplacing my model SMH1816S wanted to know if this new model will fit into the bracket of the model I am replacing? Sizing is the same.

    Asked by SMH1816S.

    • Answer Hello there, Thank you for reaching out with your question about the Samsung ME16A4021AS microwave. It’s great to hear that you’re considering this model as a replacement! Yes, it can fit. To ensure a proper fit, it is important to confirm that the mounting bracket for the ME16A4021AS is compatible with your existing installation from the SMH1816S. While both models may have similar dimensions, specific mounting requirements can vary. I recommend referring to the installation manual for the ME16A4021AS, which includes detailed specifications and installation instructions. You can find the relevant information starting on page 8 of the manual: Samsung ME16A4021AS Installation Manual Should you need more assistance, please feel free to get back to us via the following options: Facebook Messenger: http://m.me/Samsungsupport Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147650480) to help our team gather your information. Have a great day. ^Charles

      Answered by Samsung

  • QuestionCan I pick up this item from Best Buy in Springfield

    Asked by Moe.

    • Answer Hi Moe, To assist you if you can pick up the microwave at the store, you can get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.   Have a great day.   ^Aloe

      Answered by Samsung

  • QuestionDoes microwave come with charcoal filter

    Asked by Anonymous.

    • Answer Greetings, Yes, a charcoal filter is included in the package upon purchasing this microwave model. For reference, please see page 8 of the manual link below for the included parts of the microwave. User manual https://downloadcenter.samsung.com/content/UM/202408/20240829161719830/O_01._IB_FULL_ME16A4021A_AA_MD3_EN.pdf Have a lovely day. -Kimberly

      Answered by Samsung

  • QuestionHow far apart are the two screws on the top cabinet? I am replacing an older microwave and want to check if I can reuse the same holes or will need to drill new ones. Where can I find the pdf of the top cabinet template with measurements?

    Asked by rprox721.

    • Answer Hi rprox721, Thank you for reaching out to us. We are glad to answer your inquiry. We recommend checking the link below for accurate details on the required hole distance for installing the microwave and refer to page 10. For guidelines on the complete installation process for the microwave, you may check pages 7-17. Quick guide https://downloadcenter.samsung.com/content/EM/202109/20210903121037841/ME4000R_ME19R7041FS_AA_DE68_04585A_00_EN.pdf Have a lovely day. -Kimberly

      Answered by Samsung

  • QuestionDo I need anew power cord with my new purchase? What other accessories go with this item

    Asked by Anonymous.

    • Answer No you do not unless your power outlet is different but then you need to change the outlet

      Answered by MichaelB