Questions & Answers

Q: Questioni am trying to replace the waveguide cover but can't find it anywhere. can this be purchased? its the cardboard/mica panel on the inside right

Asked 3 years ago by ohhp330.

• A:Answer Google the serial number on the appliance. It should take you to there direct web page. Hope it helps.

  Answered 3 years ago by Peaches

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Q: QuestionThough we've installed the microwave so that it vents OUTSIDE through the top, air still comes out and recirculates through the front, back into the room. WHY is that? One would think that it should be either/or NOT both. Please advise.

Asked 3 years ago by CE.

• A:Answer Hi CE, I agree with you that when the microwave is configured to vent out, it will not recirculate and vise-versa. We are dishearted to know that the microwave isn't working as intended. One reason why air still comes out the front if the microwave was configured to vent is with the blower. The blower might be configured for recirculating even if there are vents installed on the microwave to exhaust outside. Please refer to pages 12 - 14 of the installation guide I have shared below to check if the blower is properly configured to vent outside. https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144913036 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs there a recommended external vent for this model?

Asked 4 years ago by Jack.

• A:Answer Hello Jack, Thank you for reaching out. We appreciate you letting us know your inquiry if there's a recommended external vent for this Samsung microwave. We understand this information's importance, and we'll be glad to look into this for you. As per checking, this microwave oven is compatible with the following three types of ventilation: A. Outside Top Exhaust (Vertical Duct) B. Recirculating (Non-Vented Ductless) C. Outside Back Exhaust (Horizontal Duct) Here is a link to the installation guide about installing this microwave. See pages 11-17 for the ventilation types you can check. https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144645392 Thank you, and stay safe! -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes Samsung microwave ME18H704SFS supposed to have a charcoal filter?

Asked 4 years ago by Anne.

• A:Answer Hello Anne, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if the Samsung microwave with model number ME18H704SFS is supposed to have a charcoal filter. We understand how important it is, and we're here to help. As per checking, this microwave has a charcoal filter which already comes in the package. You may also check page 23 of the user manual for information if your filter needs replacement. https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf You may reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144499795 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the Microwave act as an stove top ventilation unit, oven hood style?

Asked 4 years ago by mary.

• A:Answer Hi mary, We are glad to hear that you are interested in our Samsung microwave. This product has a powerful ventilation system that quickly and quietly eliminates steam, fumes and odors from the kitchen that acts as a hood. You may click the link below to learn more about the product specification: https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/over-the-range/pdp/me18h704sfs/pdf/specsheet-ME18H704SFS-091118.PDF To further assist you, you may contact us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144843084) to help our team pull-up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionWe bought a Samsung microwave oven model ME18J704SFS at Best Buy and door handle broke, can it be replaced? This is the second one we buy, the first one broke. What other microwave models would be compatible with this one if we need to replace it.

Asked 4 years ago by Micro.

• A:Answer Hello Micro, J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Samsung manufactures many different microwaves with different features. Please visit our website Samsung.com or your local home improvement store to ensure you get the best microwave for your home. Thank you for being a part of the Samsung family. ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there a light on the bottom for stove top illumination?

Asked 4 years ago by Dave.

• A:Answer It sure does Dave! In fact, this model's cooktop light even has a Hi and a Lo setting. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIf I buy something in-store that can't fit in my car, can I pay Best Buy to deliver it that day?

Asked 4 years ago by TPVStudent.

• A:Answer Dear Valued BestBuy Client, To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 3 years ago by Samsung

  
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Q: Questionwhere does the air vent to if I don't have a vent leading to the outside?

Asked 4 years ago by Trod.

• A:Answer It vents inside. If you don’t have it vent out there is a filter that comes with it for those that vent inside. If you vent outside you don’t use or need that filter according to my installer.

  Answered 4 years ago by KaliKidVerified Purchase

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Q: QuestionIs the display on this unit backlit?

Asked 4 years ago by BobS.

Q: QuestionDoes this microwave have a light in it when you open the door?

Asked 4 years ago by Imatreke2.

• A:Answer It sure does, Imatreke2! According to our specifications (https://bit.ly/30dNYsz) this model has both a cooktop light and an interior light. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs the door frame made of plastic or steel? The door frame of my current microwave which is mounted above the gas stove, has broken apart leaving the handle dangling. Not sure if this is due to the heat rising up from the stove, but want to avoid.

Asked 4 years ago by trusche2.

This question was asked about the related product: Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking

• A:Answer I belive it’s made of plastic. Just because it happened to us as well. And I didn’t think about the heat of the stove due to being above it. Smh

  Answered 3 years ago by PeachesVerified Purchase

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Q: QuestionDoes the control panel light up!

Asked 4 years ago by Kare.

Q: QuestionI can’t find the manual and somehow the power level is on the low side and no matter what I do, it’s not changing. How can I remedy this without calling a repair man?

Asked 4 years ago by Mk.

This question was asked about the related product: Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking

Q: QuestionI can't seem to find out what the Options button (1-7) mean on my(ME18H704SF),

Asked 4 years ago by Weezi22.

This question was asked about the related product: Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking

Q: QuestionIs this microwave oven suitable to install in an RV

Asked 4 years ago by honey.

This question was asked about the related product: Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking

Q: QuestionDoes the Samsung need the exhaust dapper

Asked 4 years ago by Anonymous.

Q: QuestionNeed user manual for model ME19R7041FG

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking

• A:Answer I'm happy to help with this! Here is a direct link to the full manual for this model: https://bit.ly/3cenePI. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionhaw to stop air going to top wents

Asked 4 years ago by Anonymous.