Questions & Answers

Q: QuestionWhat is the size of the 1.8 microwave that we are discussing

Asked 5 years ago by ralph.

• A:Answer ralph, the Product Dimensions are 29 7/8" W x 17 1/16" H x 15 9/16" D. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionDo I have to put overhead??

Asked 5 years ago by Charlie.

Q: QuestionI am considering getting this microwave with a matching Samsung oven. How much space should be between the cooktop and the bottom of the microwave?

Asked 5 years ago by Anonymous.

• A:Answer Installation guide says minimum of 30 inches between bottom of microwave and top of oven.

  Answered 5 years ago by VirginiauserVerified Purchase

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Q: QuestionWhat can u cook kin this microwave? Can u cook pot roast and other oven dishes in this microwave? Does it work like an oven to cook foods in aluminum pans and foil covers?

Asked 5 years ago by Stephanie.

Q: Questionwhen I first installed this unit I rotated the motor and vented it out the roof... when I turn the exhaust fan on there’s still some air coming out of the hidden exhaust outlet where it would come out if it’s recirculating. Is this normal?

Asked 5 years ago by Matt.

Q: QuestionCustomer has a year old Samsung ME18H704SFS. They now want to vent it through the wall but haven't kept any of the original parts. What do they have to buy to change the venting to through the wall.

Asked 5 years ago by Installer.

Q: Questionhow to change the door handle on the microwave

Asked 5 years ago by Anonymous.

• A:Answer Here is a link that will help you find a service center in your area to replace the handle on your microwave (http://bit.ly/2ksKPDF). ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionWhere can I order replacement filters?

Asked 5 years ago by J.

• A:Answer Replacement filters can be ordered through our parts distributor via Samsungparts.com. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionI purchased this new in february 2019. By October its simply quit working nothing working at all. Samsung sent out a tech verified it needed replacement parts. All fixed and worked well. Now in April it quit working again. Is this normal for thus model?

Asked 5 years ago by Notpleased.

• A:Answer I have the same model with the same problem. Cut your frustration and buy another that is more reliable.

  Answered 2 years ago by Unhappy

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Q: QuestionCan I order a turntable for this Samsung ME18h704SFS

Asked 5 years ago by Nancy57.

• A:Answer Please reach out to our parts distributor at either Samsungparts.com or (800) 627-4368 for assistance in ordering replacement parts. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionThe suction doesn't seem to be working at all, every time we cook the house smells like food. I have a vent going outside, I'm thinking I missed a step during installation. Please help. Thanks

Asked 5 years ago by Chucky.

• A:Answer I rotated the vent in the back of microwave before installation. It works perfect.

  Answered 5 years ago by DJ309Verified Purchase

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Q: QuestionThe manual say that to replace the night light you would need a 20 Watt halogen lamp. When I went to purchase one I found out that there were different types of this bulb... such as T3 and T4..? Which bulb is the right bulb and type for this microwave?

Asked 5 years ago by Anna.

• A:Answer Take the old bulb out and bring it to your hardware store. They can match it. And get an LED bulb.

  Answered 5 years ago by curmudgeon46

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Q: QuestionWe remodeled and want to put the microwave back but lost the two large bolts. Can you give me the exact size of them so I can go buy them? I have two metric M6-1.00 x 60 but not sure that will work. thanks

Asked 5 years ago by chica.

Q: QuestionWhen I go to reheat something, it stops and gives me a message saying E-11. Now when I go to reheat something nothing happens and it doesn't start although other functions work like the fan and light. Why is this and is there a quick fix?

Asked 5 years ago by SS2013.

• A:Answer Here is a link that identifies all possible error codes and will help get this resolved (http://bit.ly/2K0Bttq). ^Lo

  Answered 5 years ago by Samsung

  
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Q: Questionwill not turn on turntable not turning everything works

Asked 5 years ago by napo.

• A:Answer YOU DO KNOW THERE IS A PLACE ON THE CONTROL PANEL TO TURN ON AND OFF THE TURN TABLE, PERHAPS IT WAS TOUCHED BY MISTAKE .

  Answered 5 years ago by DogLoverVerified Purchase

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Q: Questionmicrowave will not turn on every thing eles works turn table does not turn. is this something major or an easy fix

Asked 5 years ago by nappy.

• A:Answer Here is a link that will help with what you're experiencing (http://bit.ly/2NXx5wh). ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionHow do I switch from ventless (blowing from front top of microwave) to the top vent to blow outside?

Asked 5 years ago by Vent.

Q: Question“Does this model allow you to use the kitchen timer simultaneously with the cook feature. For example, if I am using the timer to time a cake in my oven and want to warm my coffee in the microwave, will the kitchen timer continue to count down?”

Asked 5 years ago by Louise.

• A:Answer I have not received this microwave; its going to be a month that it was order.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionIS THERE A DUCTLESS ADD ON FEATURE THAT CAN BE ADDED ON SO ONE DOES NOT HAVE TO RUN DUCT THROUGH THE CEILING?

Asked 5 years ago by Anonymous.