Questions & Answers

Name: Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking
Brand: Samsung
SKU: 3901016
Price: 299.99 USD
Rating: 4.4 (4060 reviews)

Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking

Model:: ME18H704SFW; |
SKU:: 3901016

User rating, 4.4 out of 5 stars with 4060 reviews.

Highly rated by customers for:

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Questionhow wide is the microwave? Needs to be 30 inches
Asked 4 years ago by Anonymous.
- Answer Hi there! All the available dimensions for this model can be found in the product info section of this link: https://bit.ly/3slkQwe. ^Jecca
  Answered 4 years ago by Samsung
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QuestionWhat does OP 1 stand for
Asked 4 years ago by Kay.
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Questionwhere is charcoal filter its flashing filter
Asked 4 years ago by Anonymous.
- Answer I'm happy to help with this! This link (https://bit.ly/38pbnMx) has step by step instructions on replacing the filters in the microwave. ^Jecca
  Answered 4 years ago by Samsung
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QuestionWhat exact charcoal filter do I buy as a replacement for this microwave. The Samsung part website is not only asking for a model # but also a “model code”. There is no “code” listed on my appliance. Just the model #ME18H704SFS.
Asked 4 years ago by Paula.
- Answer We're so sorry for the confusion, Paula! This link (https://bit.ly/3p1bpzH) will take you directly to the charcoal filter that is compatible with this microwave. ^Jecca
  Answered 4 years ago by Samsung
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Questionmicrowave has no power. electrical plug and breaker box fine. seems like a fuse issue????
Asked 4 years ago by SunnyK.
- Answer Hi SunnyK! There are a few possible things that could cause this. This link (https://bit.ly/3k2pmLj) can help walk you through what to check. ^Jecca
  Answered 4 years ago by Samsung
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QuestionExhaust fan in on but does not suck from the bottom
Asked 4 years ago by Nosucking.
- Answer I'd like to help with this! This link (https://bit.ly/3q64rdL) has some information on what to do if the vent is not working properly. ^Jecca
  Answered 4 years ago by Samsung
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QuestionWhat’s the energy efficiency on this microwave, how much energy waste does it produce?
Asked 5 years ago by Thisisaschoolproject.
- Answer I'd like to help with this! You can find the power/energy ratings for this model in the product info section of this link: https://bit.ly/3l5Xgyz. ^Jecca
  Answered 5 years ago by Samsung
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QuestionHow far should bottom of micro be from top of stove
Asked 5 years ago by Anonymous.
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QuestionDoes this microwave have a charcoal filter that needs to be replaced periodically? And, if so, do you sell them?
Asked 5 years ago by Valerie.
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QuestionDoes it have to be mounted above the oven?
Asked 5 years ago by ANGIESCHARGE5.
- Answer Excellent question! This model is an "Over-the-Range" model. That means that it is designed to be mounted on a wall and needs the underside clear for ventilation. ^Jecca
  Answered 5 years ago by Samsung
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QuestionThe bottom night lights stopped working
Asked 5 years ago by Glen.
- Answer Hi there, I see you are experiencing and issue with your cook top light. The cooktop light is located on the underside of the microwave oven, and is replaceable. Thank you for choosing Samsung. ^Brad
  Answered 5 years ago by Samsung
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QuestionHello, i'm trying to set the time on my microwave, but when I press the "power level"(clock) button to set the AM/PM, the button is not responding.
Asked 5 years ago by MAJL.
- Answer Hi there, I realize you are experiencing issues setting the clock on your new Samsung Microwave. I would love the opportunity to chat. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142475697. We thank you for being a part of the Samsung family. ^Brad
  Answered 5 years ago by Samsung
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QuestionIt shows hooks for a rack, but doesn't show a rack, is it included in the box with the microwave or is illustration for a different model?
Asked 5 years ago by zz.
- Answer Hello zz, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if a rack is included in the box with the microwave or is an illustration for a model. We understand how important it is, and we're here to help. As per checking, this microwave includes a Wire Rack. You may also check pages 8-9 of the user manual to know what other parts come with this microwave for reference. https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf You may reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144499913 -Angelica
  Answered 3 years ago by Samsung
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QuestionMy wall cabinets are 15.75" deep (including the doors). Can this microwave be installed like this, and where would it be bolted to?
Asked 5 years ago by Anonymous.
- Answer Hello, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this Samsung microwave can be installed in your wall cabinet 15.75" deep, and where will you bolt it to. We understand how important it is, and we're here to help. As per checking, this microwave's depth is 15 9/16”. You may also check pages 15-17 of the installation guide for more information about installing the microwave for reference. https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf You may reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144500002 -Angelica
  Answered 3 years ago by Samsung
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QuestionAs its venting is convertible, it can be configured to either vent externally or upon the interior (recirculating) but are all components to outfit it either way included with the microwave, at the time of purchase?
Asked 5 years ago by Desi.
- Answer Hello Desi, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if all components to outfit the venting come with this Samsung microwave in the package at the time of purchase. We understand how important it is, and we're here to help. All parts needed for your preferred venting of this Samsung microwave come in the package per checking. You may also check pages 4-6 of the installation guide for more information about the parts included in this microwave and pages 11-14 for the ventilation types and installation. https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf You may reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144500063 -Angelica
  Answered 3 years ago by Samsung
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QuestionHow do I use the option button on my ME18H704SFS?
Asked 5 years ago by Anonymous.
This question was asked about the related product: Samsung - 1.8 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking
Answer This Question
Questionwhat type of light bulbs are underneath the microwave?
Asked 5 years ago by greg.
- Answer greg, the cooktop/night light requires a 20 watt halogen lamp. Thank you for being a Samsung customer! ^Lena
  Answered 5 years ago by Samsung
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QuestionI currently have this microwave. What parts do I need to vent it up and out externally through the cabinets? Part numbers will help
Asked 5 years ago by Anonymous.
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QuestionI have the Samsung range and Samsung over the range microwave but I noticed that the cabinet doors just above the microwave and the cabinet doors on the left and right of the microwave is becoming greasy. Any idea why?
Asked 5 years ago by Mandy.
- Answer Hi Mandy. Thank you for reaching out regarding your Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking -Stainless Steel on why the doors are greasy. Regarding your concern, this usually happens if you do some cooking on your range and splatters happen. I suggest you always ensure that the door seals are clean and that the door closes properly. Take particular care when cleaning the door seals to ensure no particles accumulate and prevent the door from closing correctly. Wash the glass door with very mild soap and water. Be sure to use a soft cloth to avoid scratching. If a thin film of water accumulates inside or outside the oven door, wipe it off with a soft cloth. A thin water film can accumulate when you operate the oven at high humidity and in no way indicates microwave leakage. I suggest you check this link to your user manual for further assistance. Please go to page 21. https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf Also, I suggest you check this link for further assistance. How to clean a Samsung microwave https://www.samsung.com/us/support/answer/ANS00062285/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144757357 Thank you for being a valued customer of Samsung. Have a great day. ^Camille
  Answered 3 years ago by Samsung
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QuestionWhy won’t my microwave power on? Samsung over the range microwave model # ME18H704SFG
Asked 5 years ago by Anonymous.
This question was asked about the related product: Samsung - 1.8 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking
Answer This Question

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Questions & Answers

Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking

Q: Questionhow wide is the microwave? Needs to be 30 inches

Q: QuestionWhat does OP 1 stand for

Q: Questionwhere is charcoal filter its flashing filter

Q: QuestionWhat exact charcoal filter do I buy as a replacement for this microwave. The Samsung part website is not only asking for a model # but also a “model code”. There is no “code” listed on my appliance. Just the model #ME18H704SFS.

Q: Questionmicrowave has no power. electrical plug and breaker box fine. seems like a fuse issue????

Q: QuestionExhaust fan in on but does not suck from the bottom

Q: QuestionWhat’s the energy efficiency on this microwave, how much energy waste does it produce?

Q: QuestionHow far should bottom of micro be from top of stove

Q: QuestionDoes this microwave have a charcoal filter that needs to be replaced periodically? And, if so, do you sell them?

Q: QuestionDoes it have to be mounted above the oven?

Q: QuestionThe bottom night lights stopped working

Q: QuestionHello, i'm trying to set the time on my microwave, but when I press the "power level"(clock) button to set the AM/PM, the button is not responding.

Q: QuestionIt shows hooks for a rack, but doesn't show a rack, is it included in the box with the microwave or is illustration for a different model?

Q: QuestionMy wall cabinets are 15.75" deep (including the doors). Can this microwave be installed like this, and where would it be bolted to?

Q: QuestionAs its venting is convertible, it can be configured to either vent externally or upon the interior (recirculating) but are all components to outfit it either way included with the microwave, at the time of purchase?

Q: QuestionHow do I use the option button on my ME18H704SFS?

Q: Questionwhat type of light bulbs are underneath the microwave?

Q: QuestionI currently have this microwave. What parts do I need to vent it up and out externally through the cabinets? Part numbers will help

Q: QuestionI have the Samsung range and Samsung over the range microwave but I noticed that the cabinet doors just above the microwave and the cabinet doors on the left and right of the microwave is becoming greasy. Any idea why?

Q: QuestionWhy won’t my microwave power on? Samsung over the range microwave model # ME18H704SFG

Questionhow wide is the microwave? Needs to be 30 inches

QuestionWhat does OP 1 stand for

Questionwhere is charcoal filter its flashing filter

QuestionWhat exact charcoal filter do I buy as a replacement for this microwave. The Samsung part website is not only asking for a model # but also a “model code”. There is no “code” listed on my appliance. Just the model #ME18H704SFS.

Questionmicrowave has no power. electrical plug and breaker box fine. seems like a fuse issue????

QuestionExhaust fan in on but does not suck from the bottom

QuestionWhat’s the energy efficiency on this microwave, how much energy waste does it produce?

QuestionHow far should bottom of micro be from top of stove

QuestionDoes this microwave have a charcoal filter that needs to be replaced periodically? And, if so, do you sell them?

QuestionDoes it have to be mounted above the oven?

QuestionThe bottom night lights stopped working

QuestionHello, i'm trying to set the time on my microwave, but when I press the "power level"(clock) button to set the AM/PM, the button is not responding.

QuestionIt shows hooks for a rack, but doesn't show a rack, is it included in the box with the microwave or is illustration for a different model?

QuestionMy wall cabinets are 15.75" deep (including the doors). Can this microwave be installed like this, and where would it be bolted to?

QuestionAs its venting is convertible, it can be configured to either vent externally or upon the interior (recirculating) but are all components to outfit it either way included with the microwave, at the time of purchase?

QuestionHow do I use the option button on my ME18H704SFS?

Questionwhat type of light bulbs are underneath the microwave?

QuestionI currently have this microwave. What parts do I need to vent it up and out externally through the cabinets? Part numbers will help

QuestionI have the Samsung range and Samsung over the range microwave but I noticed that the cabinet doors just above the microwave and the cabinet doors on the left and right of the microwave is becoming greasy. Any idea why?

QuestionWhy won’t my microwave power on? Samsung over the range microwave model # ME18H704SFG