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Hi Skyye, Thank you for reaching out to us about your icemaker indicating that the bin is full when it is actually empty. We understand how frustrating this can be and are here to assist you. For additional details, please visit the following links and follow the hyperlink within: To help your icemaker recognize the empty bin, please try the following suggestions: Reset the Icemaker: Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/ Check the Bin and Sensors: Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Power Cycle the Refrigerator: How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147236198) to help our team gather your information. Have a great day. ^Charles
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