Questions & Answers

Q: QuestionCan the colors of the doors/panels be changed like the Bespoke range? Thanks.

Asked 3 years ago by Dean.

• A:Answer That's a fascinating question, Dean. This model only came with three colors and was not designed to have interchangeable panels. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145096319) to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionHoe much space does it need from the wall in the back? Thanks!

Asked 3 years ago by Ana.

• A:Answer Per a previous answer from Samsung, they recommend at least 2 inches on all sides. I read that as including the back.

  Answered 3 years ago by Anonymous

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Q: QuestionReally nice refrigerator but why do you recommend it at a 37 degree temperature?, I think that is too warm, So I made an adjustment to 35

Asked 3 years ago by Aug.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer Thanks so much for asking, Aug! The temperature recommendations we provide are just a guideline of what the ideal temperature should be. However, the temperatures are adjustable to allow users to set them to their preference. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the warranty Does it come with door handles

Asked 1 week ago by Allyson.

• A:Answer Hi Allyson, Yes, this fridge model comes with recessed handles. The design features minimalist flat doors with handles that are built into the door itself. The bottom freezer door also features an "EZ-Open Handle". This fridge model is warranted by Samsung against manufacturing defects in materials or quality for a limited period, starting from the date of original purchase, of: One (1) year of parts and labor Please click on the link for complete details of warranty coverage: https://www.samsung.com/us/support/legal/LGL10000309/#standard-limited-warranty Have a great day. -John

  Answered 1 week ago by Samsung

  
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Q: QuestionDoes this fridge have water purifier and ice maker

Asked 1 month ago by Shane.

• A:Answer Hi Shane, No, this Samsung refrigerator model is not equipped with an internal water filter; however, it does have an automatic ice maker. Leo

  Answered 1 month ago by Samsung

  
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Q: QuestionDoes the bottom section of the freezer have a center divider?

Asked 2 months ago by emma.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer No, Emma, this fridge does not have a center divider on the bottom freezer. This freezer has an upper and lower basket. Please refer to your user manual for more details. Turn to pages 46 to 47, "Freezer baskets." User Manual https://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf Have a great day. ^Camille

  Answered 2 months ago by Samsung

  
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Q: QuestionI was wondering the depth if I take the doors off of fridge and freezer. I need to get this in the RV. My outside door is 28 inches.

Asked 2 months ago by 5thwheel.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer Hello there, Thank you for asking. Let's get the details you need. The depth without the door would be 24 1/2 inches. Have a great day. ^Camille

  Answered 2 months ago by Samsung

  
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Q: QuestionWhat is the cost to dispose old refrigerator

Asked 3 months ago by Anonymous.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer Dear Valued Best Buy Client, We strive to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for further assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about their haul-away services and their cost. Have a great day. -John

  Answered 3 months ago by Samsung

  
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Q: QuestionWill installing this Samsung refrigerator in an RV void the warranty?

Asked 3 months ago by Cook530.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer Hello there, Yes, your warranty can be void if you install this Samsung refrigerator in an RV. As this refrigerator is intended to be used in household and similar locations, such as: •staff kitchen areas in shops, offices, and other working environments; • farm houses and by clients in hotels, motels, and other residential-type environments; • bed and breakfast-type environments; • catering and similar non-retail applications. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150340887) to help our team pull up your information. Have a great day. ^Camille

  Answered 3 months ago by Samsung

  
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Q: QuestionCan this refrigerator be delivered and installed in a motorhome? Thank you!

Asked 4 months ago by Glenda.

• A:Answer Dear Valued Best Buy Client, Thank you for bringing this to our attention. To better assist you with this, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. -Ricardo

  Answered 4 months ago by Samsung

  
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Q: QuestionWhy are the ice cubes broken up

Asked 5 months ago by Anonymous.

• A:Answer Hi there, The ice maker has a special feature that allows it to produce both cube ice and crushed ice. ^Rodel

  Answered 5 months ago by Samsung

  
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Q: QuestionWhy is my food not staying frozen, the temperature is 0

Asked 6 months ago by Doreen.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer Hello Doreen, Thank you for reaching out to us. We're glad to assist you with your refrigerator. For steps to help with your freezer's temperature, please see page 50 of the manual link below for steps under "Fridge/freezer does not operate. Fridge/freezer temperature is warm." User manual https://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148932550) so our team can retrieve your information when you message us. Thank you. -Kimberly

  Answered 6 months ago by Samsung

  
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Q: QuestionAll sizes this refrigerator comes in?

Asked 9 months ago by Fridge.

• A:Answer Greetings! We are glad to answer your question about this Samsung refrigerator model. This refrigerator model comes in counter-depth only. I have shared this model's specification sheet. RF18A5101SR: https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF18A5101SR_V9.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148489605 to help our team pull up your information. Leo

  Answered 8 months ago by Samsung

  
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Q: QuestionIce maker is not making individual cubes, they are stuck together and not breaking up once dispensed. What do I do to fix it?

Asked 9 months ago by Lori.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer Hi Lori, I can imagine it must be a bit frustrating when the ice isn’t coming out as expected. Let us help you. I have shared a Samsung link below to help with your experience with the ice maker and the ice it has produced. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148407359 to help our team pull up your information. Leo

  Answered 9 months ago by Samsung

  
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Q: QuestionCan the doors and freezer drawers be removed for installation

Asked 10 months ago by Tremelady.

• A:Answer Hi there, Yes, the doors and freezer drawer can be removed for installation. ^Rodel

  Answered 10 months ago by Samsung

  
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Q: QuestionDoes this model have a dispenser for drinking water?

Asked 11 months ago by Cam.

• A:Answer No, Cam, this fridge model does not have a built-in water dispenser. Please see the feature of the unit in the Spec sheet link below for the details and feature of the fridge on page 1 Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF18A5101SR_V9.pdf Have a great day. ^Charles

  Answered 10 months ago by Samsung

  
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Q: QuestionIs the depth measured against the wall or with an airspace? In other words what will the actual depth be pushed all the way back into the kitchen cabinets?

Asked 1 year ago by Blain.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer Hi Blain, The fridge dimension is 32 1/8" x 70" x 28 1/8" with hinges and doors. You may reference to the "Installation Specifications" and "Dimensions" sections on page 2 of the spec sheet. Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF18A5101SR_V9.pdf Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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Q: QuestionCan handles.be added to this or retrofitted?

Asked 1 year ago by Selmar.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer Hi Selmar, No, because the fridge has flat doors and easy-to-open recessed handles. Please scroll through the product page and play the videos to know more about the benefits and specs of the refrigerator. Product page https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/18-cu--ft--smart-counter-depth-3-door-french-door-refrigerator-in-black-stainless-steel-rf18a5101sg-aa/#benefits Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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Q: QuestionWhere can I find an open box RF18

Asked 1 year ago by Ricci.

• A:Answer Dear valued BestBuy client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the availability of an open box RF18A5101SR. Have a great day. -Ernest-

  Answered 1 year ago by Samsung

  
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