Questions & Answers

Q: Questionmy icemaker says bin is full, however, its completely empty. how do i get it to notice the empy bin

Asked 1 year ago by skyye.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer Hi Skyye, Thank you for reaching out to us about your icemaker indicating that the bin is full when it is actually empty. We understand how frustrating this can be and are here to assist you. For additional details, please visit the following links and follow the hyperlink within: To help your icemaker recognize the empty bin, please try the following suggestions: Reset the Icemaker: Test or reset your Samsung ice maker       https://www.samsung.com/us/support/troubleshooting/TSG01207806/ Check the Bin and Sensors: Ice maker is not working       https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Power Cycle the Refrigerator: How to reset your Samsung refrigerator     https://www.samsung.com/us/support/answer/ANS00087902/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147236198) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this frig finger print resistant?

Asked 1 year ago by Mc.

• A:Answer Hi Mc, Yes, this fridge model is fingerprint-resistant. With its innovative coating, fingerprints simply glide off the surface, leaving behind a spotless finish. Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow can I take the (demo mode) off? It won’t let me set a temperature for my fridge

Asked 1 year ago by Star.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer Hi Star, I have shared the manual to learn more about deactivating the Cooling-Off mode (demo mode). Please read page 36 for reference. User manual: https://downloadcenter.samsung.com/content/UM/202311/20231107195808543/FDR_RF5000A_DA68-04132A-04_EN_MES_CFR.pdf Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionOur freezer seems to be really cold and is getting hard to open it and has ice around it. What is the problem?

Asked 1 year ago by danny.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer Hi Danny, We understand your predicament with the frost forming in the freezer section of your Samsung refrigerator model. We wish to help you out. I have shared a Samsung link below for steps that can be performed to help with the experience. Frost forms in the freezer or refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator In addition, I have shared another Samsung link for the recommended refrigerator temperatures. What temperature should I set my Samsung refrigerator to? https://www.samsung.com/us/support/answer/ANS00080450/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146874897 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre the refrigerator shelves height adjustable?

Asked 1 year ago by Chris.

• A:Answer Hi Chris, We are glad to answer your question about this Samsung refrigerator model. Only the middle shelf can be adjusted approximately 1 - 2 inches. When adjusting the middle shelf, the space for the middle and lower shelf changes. Leo

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhats the size of interior shelves and the drawers

Asked 1 year ago by shiloh.

• A:Answer The shelves and drawers are pretty big

  Answered 1 year ago by BridgetteK

  • 
  • 
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a cost for haul away of old refrigerator?

Asked 1 year ago by Teddy.

• A:Answer Dear Valued Best Buy Client, Thank you for asking. To better assist you with your query, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. ^Camille

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes it come in white

Asked 1 year ago by ko.

• A:Answer Hi there, Yes, it does. However, it's currently unavailable for purchase. For added reference, I have shared our Samsung refrigerator website. You may check out our available fridges that might suit your needs. https://www.samsung.com/us/home-appliances/refrigerators/all-refrigerators/?shop=Buy+Online Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the warranty on this refrigerator?

Asked 1 year ago by Anonymous.

• A:Answer Hi there, The refrigerator has a one-year warranty for parts and labor. Please see the warranty information on the link below for your reference. Warranty information page https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA/ Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a problem where this refrigerator when plugged in will work. After a couple of minutes it turns off. When I open the refrigerator door all lights are off and fridge does not appear to be working. Will this refrigerator work without smart app?

Asked 2 years ago by Lemon.

• A:Answer Hi there, We genuinely care for the refrigerator's betterment. Let's help you and get this resolved. Yes, this fridge model works manually without the use of the SmartThings app. The refrigerator should always be plugged into its own individual electrical outlet, which has a voltage rating that matches the voltage listed on the refrigerator's rating plate. This provides the best performance and also prevents overloading of house wiring circuits, which could overheat the wires and cause a fire hazard. Here's the link to get the diagnosis of the refrigerator lights not working correctly. Refrigerator has no power: https://www.samsung.com/us/support/troubleshooting/TSG01109708/ For added reference, I have shared the manual to learn more about the SmartThings app function. Please read pages 37-38 for more details. Should you require assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146483818, to help our team pull up your information. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a thin layer of ice underneath the crisper drawers and water in the drawers. Drains checked and not clogged pan is dry. What causes this ?

Asked 2 years ago by bizziehomemaker.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - White

Q: QuestionDoes this refrigerator have water dispenser

Asked 2 years ago by Marty.

• A:Answer Hi Marty, This model doesn't have a water dispenser. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this refrigerator have a water filter? Is inside the frig? Or is outside in the back.

Asked 2 years ago by Flyer.

• A:Answer Greetings, In this model, the water filter is at the back of the refrigerator. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhere to find the serial number?

Asked 2 years ago by Gail.

• A:Answer Inside panel of refrigerator

  Answered 2 years ago by ShambayVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi there, I need to confirm that this model will not exceed 29" away from the wall that it will be installed on. Is this the case, or do I need to allow for electrical wire, water lines, etc?

Asked 2 years ago by Tim.

• A:Answer With space for the plug mine sits exactly at 29" at the top but 30" at the bottom from the wall. The top of the refrigerator is slightly angled to the back for what I assume is drainage.

  Answered 2 years ago by chuckVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes demand cooling have an auto shut off? If I turn power cooling/freeze on in the app will it shut off within a certain time?

Asked 2 years ago by Richard.

• A:Answer Yes power cool auto shuts off after 6 hours and power freeze 50

  Answered 1 year ago by Shakiera

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this refrigerator considered “panel ready?” Can panels be made to place on the doors so it looks like a hidden cabinet?

Asked 2 years ago by Tkf.

• A:Answer No

  Answered 2 years ago by AmandaCVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionhave previous issues been addressed such as ice maker and water in crisper draws

Asked 2 years ago by les.

• A:Answer I don't have a problem with that issue so far

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan i put this in a camper

Asked 2 years ago by Mike.

• A:Answer Maybe, it depends on size of camper

  Answered 2 months ago by LondonWVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question