Questions & Answers

Q: QuestionIs the front magnetic?

Asked 2 years ago by Lyn.

• A:Answer Hi Lyn, Samsung increased the ferrous material in the stainless steel panels to make them magnetic. The magnetic models and those that are not, however, are not recorded in any way. The best way to learn is to ask a nearby business, like BestBuy if they can attach a magnet on the door. You might also call them and ask one of the representatives if they can attempt to avoid sending you in for a visit. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this fridge have a dispenser for water, since there is no outside the door dispenser?

Asked 2 years ago by chevy2018.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer No it does not have a water dispenser, unfortunately.

  Answered 2 years ago by Bane

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Q: QuestionHow do I make ice in ice maker?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Just have it hooked up and make sure it says "ice maker on" inside the fridge.

  Answered 2 years ago by LisaHVerified Purchase

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Q: QuestionIs the height of 70" including the hinges and door? We need 1 foot of the "body" back to fit in a space less than 69"high; the remaining body, door and hinges could stick out further than that, and 70" high would be fine. Would that work with this one?

Asked 2 years ago by Lisa.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - White

• A:Answer Yes, I have the same issue, the height of 70" is at the front at the top. It would not have fit if the 70" were on the back.

  Answered 2 years ago by Dawn

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Q: Questionare there any additional monthly or annual charges for the "smart" function

Asked 2 years ago by 1102.

• A:Answer I didn't connect the ice line to the refrigerator, but there are beeps and pops. is it bad? Is it like that?

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this refrigerator have a auto turn off for ice when the tray is full?? I have this refrigerator and my ice is full but it keeps making more!

Asked 2 years ago by Vince.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Since I did not have the ice maker connected, I cannot answer your question without further research. Sorry, but I think the sales personnel at the BestBuy Store should be able to find out for you.

  Answered 2 years ago by DawnVerified Purchase

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Q: QuestionI have noticed that there is water standing in the bottom under the pull-out drawer what is causing that problem? Ray

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Check to make sure ice cube holder is in place. Call Samsung

  Answered 2 years ago by CatherineSVerified Purchase

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Q: Questionmy new 3 door 17 c foot frig is fine but freezer is making a buzzing sound and not freezing, no ice cubes and food is thawing

Asked 2 years ago by bcnursie.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Check to see if freezer is set at 0 degrees. Call samsung

  Answered 2 years ago by CatherineSVerified Purchase

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Q: QuestionHow do I get the fridge from celsius to fahrenheit?

Asked 2 years ago by Sandy.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Read your booklet that came with your refrigerator.

  Answered 2 years ago by CatherineSVerified Purchase

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Q: QuestionAt what temperature should my fridge and freezer should be on? My freezer is not freezing right

Asked 2 years ago by NB.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer I have mine set to 2 on the freezer and 34 for the refrigerator

  Answered 2 years ago by Charles1977Verified Purchase

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Q: QuestionDo you have to open the right side of the fridge first then the left? And then close left door than right?

Asked 2 years ago by JustMe.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer No either door can be opened

  Answered 2 years ago by KimJVerified Purchase

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Q: QuestionHOW HIGH AND HOW WIDE IS IT.

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer 70x32x28

  Answered 2 years ago by T170805Verified Purchase

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Q: Questiondoes this have a water dispenser in it

Asked 2 years ago by butch.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer No or a water filter. I hocked up the water filter I have under the sink to it. Pretty easy and I only need one filter now not 2 separate ones

  Answered 2 years ago by KimJVerified Purchase

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Q: Questionpeak demand should be on or off?

Asked 2 years ago by Anonymous.

Q: QuestionSamsung 17.5 cu ft , counter dept, French door, or 4 door refrigerator is what I am looking for. Do they make this refrigerator with color panels? That would be perfect! I could even use a smaller cu ft mdel. I am having trouble finding this information.

Asked 2 years ago by Susie.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - White

• A:Answer Sorry I can`t answer your question, I bough this refrigerator in error, as I could have used a larger model

  Answered 2 years ago by JeanCVerified Purchase

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Q: QuestionI have had fridge for abou a month. Love it but noticed that the center bar that slides to seal door seam doesn’t always go across to seal. Anyone else have this issue?

Asked 2 years ago by Db.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Dear Valued BestBuy Client, We are glad to know that you love our Samsung refrigerator, Db. To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat temperature should the refrigerator be on

Asked 2 years ago by Weebie.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer 38 degrees

  Answered 2 years ago by RohanLVerified Purchase

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Q: Questioncan I turn off the lighting

Asked 2 years ago by 0770.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Hi 0770, We appreciate your question about the feature of switching the lights off of this Samsung refrigerator model. The only way to turn off the lights of this refrigerator model is to turn on its Sabbath mode. In Sabbath mode, the buttons, display, and internal lights do not function. The refrigerator and freezer; however, continue to cool. Please refer to page 36 of the user manual of this model I have shared below to activate or deactivate Sabbath mode. https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this number 1145161309, and it will help our team pull up your information. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionWill this fridge fit in a 32 inch wide doorway?

Asked 2 years ago by SV.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer It will fit fine going sideways. We brought ours through a French door doorwall.

  Answered 2 years ago by CaffeinefreeCarrieVerified Purchase

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