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Questions & Answers

Your price for this item is $1,099.99
The comparable value price is $1,349.99
Page Showing 61-80 of 113 questions
  • QuestionWhat is the height of this product? You mention width & counter size but no height.

    Asked by Anonymous.

    • Answer Hi There! Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung Refrigerator. I understand you want to know the height of your Samsung Refrigerator. For this Samsung Refrigerator, net height with hinge is 70" and net height without hinge is 68 7/8". Refer to the user manual on page 18: https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144779532 Have a great day. Melardo

      Answered by Samsung

  • QuestionHow to change the temperature

    Asked by Odeneho123.

    • Answer Hi Kod, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Refrigerator with WiFi and Twin Cooling Plus® - Stainless steel. On the right side of the fridge side is the location of the main panel. The main panel has buttons to control the temperature of both the freezer and fridge. I have shared the user manual link below. Please access the link and turn to page 15 for the location of the main panel. Pages 34 - 36 for instruction on the scale of the temperature. https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144686518 Leo

      Answered by Samsung

  • QuestionDoes the icemaker tray come with an ice scoop?

    Asked by PJP59.

    • Answer It doesn't come with an ice scoop.

      Answered by Fridge

  • QuestionWhat is the width of this fridge with doors open?

    Asked by AnaSF.

    • Answer Hi AnaSF, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Refrigerator with WiFi and Twin Cooling Plus® - Stainless steel. The width of the doors when completely open is 54 7/8 inches. I have shared the user manual link below. Please access the link and turn to page 18 for the complete dimension of the refrigerator. Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144549560 Leo

      Answered by Samsung

  • QuestionI got a display fridge From Best Buy but it was given to us in demo mode. There is no cold air. How do you take it off demo mode?

    Asked by Anonymous.

    • Answer Greetings! Thank you for reaching out and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers. I have shared a Samsung link that will help guide you with the demo mode (Cooling Off mode). https://www.samsung.com/us/support/answer/ANS00048861/ I have also shared the user manual link below. Please access the link and turn to page 37 for deactivating the demo mode (Cooling Off mode). https://downloadcenter.samsung.com/content/UM/202103/20210311150651162/DA68-04132A-02_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144520614 Leo

      Answered by Samsung

  • QuestionHow to treat scratches and dents in the door .

    Asked by Michele.

    • Answer Hi Michele. Glad you asked about how to treat scratches and dents. I highly suggest you check this video for a few tips and ideas on cleaning the refrigerator. How to clean your Samsung refrigerator | Samsung US https://www.youtube.com/watch?v=Gw_NOk1rLAY Thank you for being a valued customer of Samsung. Have a great day. ^Camille

      Answered by Samsung

  • QuestionTake the doors off to get through a doorway 1. Can the doors come off? 2. If so, what is the width of the base unit with the doors off?

    Asked by doors.

    • Answer Hi doors, Thank you for reaching out and we hope you are in good health. Yes, the doors can be temporarily removed so it can fit tighter areas like a door. For the complete dimension of the refrigerator, please click on the link below for the user manual of the refrigerator and turn to page 18. https://downloadcenter.samsung.com/content/UM/202103/20210311150651162/DA68-04132A-02_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144246248 Leo

      Answered by Samsung

  • QuestionDoes the ice maker automatically shut off when full or do you need to turn it off manually?

    Asked by Cwells.

    • Answer Hello Cwells, Thank you for reaching out regarding your inquiry about whether the ice maker shuts off automatically or not. We understand that this might be essential for you. We're here to help. As per checking, Samsung's ice makers are designed to stop when they're full. There are two methods for this: either an optical sensor or a mechanical arm, which detects when ice has piled high enough. If your ice maker won't stop making ice, it means ice is not piling high enough to reach the sensor or arm, typically because the ice bucket is not in the proper position. For reference, here's the link to the user manual that you can check anytime regarding the ice maker feature. https://downloadcenter.samsung.com/content/UM/202103/20210311150651162/DA68-04132A-02_EN_MES_CFR.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144181583 -Angelica

      Answered by Samsung

  • QuestionDoes the ice maker have to be hooked up? Or is it automatically works with the fridge?

    Asked by Nik.

    • Answer Hi Nik, I appreciate you reaching out regarding your Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Refrigerator with WiFi and Twin Cooling Plus® icemaker. Regarding your concern the icemaker on this refrigerator is automatic. For further assistance regarding the icemaker specification, please check this link: https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/18-cu--ft--counter-depth-french-door-refrigerator-rf18hfenbsr-us/#specs I also have your user manual for additional help in operating the ice maker. Please go to page 29. https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144182800 ^Camille

      Answered by Samsung

  • QuestionCan you store a frozen pizza?

    Asked by Dubi.

    • Answer yeah, you can store up too four frozen pizzas.

      Answered by xoxoleena

  • QuestionI am thinking of buying this refrigerator to replace an existing refrigerator. Does you installation services include pick and disposal of my old refrigerator?

    Asked by Rick.

    • Answer Dear Valued Best Buy Client, To better assist you with this issue, don't hesitate to get in touch with our Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. ^Camille

      Answered by Samsung

  • QuestionWhat is the amp draw while running?

    Asked by Vince.

    • Answer Great question, Vince! According to our specification, this model uses: 115V/60Hz/ 3.0A. ^Jecca

      Answered by Samsung

  • QuestionHow long does it take to get the refrigerator at a cold enough temperature to start putting food in it after buying it

    Asked by nick.

    • Answer Hello nick, we recommend waiting at least 2 hours to make sure your fridge is cooling before you begin storing food in it. We thank you for choosing Samsung for your home. ^Lena

      Answered by Samsung

  • Questiondoes that fridge have water dispenser inside ? also does it have ice dispenser or container

    Asked by frank8989.

    • Answer It does not, & container

      Answered by Steven

  • QuestionHooked up refrigerator today. When I pull out freezer door, the top tray pulls out together with the 2nd tray. I have to push the top tray in so I can get to the bottom tray. Is this how it works? Do I have to adjust the tray? Why is the top tray frosted?

    Asked by Silvie.

    • Answer Thanks so much for asking, Silvie! Yes, the top drawer in the freezer drawer will pull out with the freezer to allow for easy access to these items. ^Jecca

      Answered by Samsung

  • QuestionDo they make a version of this model that has water dispenser on door??

    Asked by joey2000.

  • QuestionHow many shelves are in the pullout freezer?

    Asked by Sharon.

    • Answer 1

      Answered by Great

  • QuestionHow much does this refridgerator weigh without the doors? We need to carry it to our location.

    Asked by Weight.

    • Answer We appreciate you asking about this. I have the full weight of this model listed as 205 lbs. ^Jecca

      Answered by Samsung

  • QuestionAre the shelves on the doors strong enough to hold a gallon in them?

    Asked by Deb.

    • Answer Hi Deb! I'm happy to report that our specifications do show this model has "Gallon Door Bins", which are door bins that are rated to hold a full gallon. ^Jecca

      Answered by Samsung