Questions & Answers

1-10 of 93 Questions
  • Question
    What is the total width of this refrigerator?   (2 Answers)

    By Megyn March 28, 2016.

    Answers
  • Question
    Height requirement?   (3 Answers)

    I have exactly a 72" clearance on height. I have read reviews that say the 71" dimension given is misleading because the motor sticks up higher on the top and some people had to cut out the bottonm of their cabinets to make it fit. Anyone had this problem?

    By Anonymous November 4, 2015.

    Answers
    • Best 
      Answer

      72 inches will wotk but nothing less. This photo shows the box on top. It is 72" under the cupboard above the fridge.

      By Mary February 20, 2016.

    • Question
      Do magnets work with this stainless steel fridge?   (5 Answers)

      Answers
      • Best 
        Answer

        Magnets will stick to the sides but not the doors.

        By Blonde1 August 22, 2016.

      • Question
        Noise like buzz saw   (7 Answers)

        The noise goes off several times in 24 hours, loud enough to be heard several rooms away. Lasts a few seconds and then clicks off. Ice maker is not connected. Anyone else experience this? Frig installed last week.

        By Anonymous October 20, 2015.

        Answers
        • Best 
          Answer

          I'm sorry to hear you're having an issue with your RF18HFENBSR. If the ice maker isn't connected to water, please be sure to disable it on the control panel by pressing the Ice Off button so it's illuminated. This will prevent the noises associated with the Refrigerator attempting to draw water to make ice. If the noise persists, please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to assist you in finding a solution. Thank you, Ms. Samsung

          By Anonymous October 22, 2015.

          • Samsung Representative
      • Question
        Does this refrigerator come with the water filter?   (1 Answer)

        By Anonymous March 28, 2016.

        Answers
        • Best 
          Answer

          Yes, this has a water filter.

          By CommunityAnswer March 28, 2016.

        • Question
          have you had any problem with ice buildup in the condensor?   (2 Answers)

          By Anonymous June 10, 2015.

          Answers
          • Best 
            Answer

            Thanks for your interest in the RF18HFENBWW. Samsung is committed to producing high quality products. I can't tell you whether any individual units have had issues with ice buildup, but I can tell you that if an issue does arise, the Customer Service team is available to help resolve the issue, as evidenced by Samsung Refrigerators earning the JD Power Award for Overall Customer Satisfaction for 8 of the past 10 years. The RF18HFENBWW is backed by a one year warranty for parts and labor; five years parts and labor on the sealed system (including the compressor, evaporator, condenser, drier, and connecting tubing); and five additional years for the Digital Inverter Compressor part (for ten years total on the compressor part). - Ms. Samsung

            By Anonymous June 11, 2015.

            • Samsung Representative
        • Question
          Can the doors and freezer drawer be removed to fit through a narrow opening?   (2 Answers)

          By Whisp April 18, 2016.

          Answers
          • Best 
            Answer

            The doors of the Samsung - 17.5 Cu. Ft. Counter-Depth French Door Refrigerator can be removed for ease of access and movement.

            By CommunityAnswer April 18, 2016.

          • Question
            Is it delivered with the handles Off? My kitchen door space is only 29.5 " wide.. Specs say that the depth is 30.5 and 28" without handles...   (3 Answers)

            Answers
            • Best 
              Answer

              Yes, handles off when delivered. And the delivery service did not attach them, that was up to me to do.

              By ATFBAM October 14, 2016.

            • Question
              Why need a 29.99 waterline with no water or ice component?   (3 Answers)

              Answers
              • Best 
                Answer

                Hi Dopey, this refrigerator does have an ice maker in the freezer, it just doesn't have an ice and water dispenser on the door. ^Rosi

                By MrSamsung May 25, 2016.

                • Samsung Representative
            • Question
              I only have a 70 inch height clearance from floor to cabinets. Will this refrigerator fit   (3 Answers)

              Answers
              • Best 
                Answer

                Hi Sarah, 70 inches is going to be very tight. There is a bump up in the back which you cannot see unless you see the fridge from the back. We were unaware of this bump in the back until the fridge was actually delivered

                By Deb1125 June 12, 2016.

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