Questions & Answers

Name: Samsung - 17.5 Cu. Ft. Counter Depth French Door Refrigerator
Brand: Samsung
SKU: 5889028
Price: 1149.99 USD
Rating: 4.3 (925 reviews)

Samsung - 17.5 Cu. Ft. Counter Depth French Door Refrigerator

Model:: RF18HFENBWW/US; |
SKU:: 5889028

User rating, 4.3 out of 5 stars with 925 reviews.

Highly rated by customers for:

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QuestionWill the doors come off for delivery? I have a 29" entry . Door without handle exceeds that.
Asked 5 years ago by Tommy.
- Answer The Product Dimensions without Hinges and Door are 32 1/8" W x 68 3/4" H x 24 1/4" D. Thank you for choosing Samsung! ^Lena
  Answered 5 years ago by Samsung
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QuestionWe have had this fridge for a couple years now and have two complaints. 1.) Mildew on the seals of the door. 2.) Water leaks into the vegetable/fruit drawers and under them. Why??? Where is it coming from?
Asked 5 years ago by JHolland.
- Answer We are always here to help! I am including a link to a guide to support your concerns on the mildew between the doors (https://bit.ly/3dDYJKx). In addition, I am including a troubleshooting link to support your concerns on the water leak (https://bit.ly/3kgKuxF). We thank you for choosing Samsung for your home! ^Lena
  Answered 5 years ago by Samsung
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QuestionI have a small galley kitchen. I have a counter and upper cabinet on the left side of the fridge. Will I be able to open the door all the way? The right side is completely open.
Asked 5 years ago by Pat.
- Answer Pat, I am including a link to the user manual on page 13 for you to view a diagram of the refrigerator measurements and clearance with the doors open (https://bit.ly/34pD06a). We thank you for choosing Samsung! ^Lena
  Answered 5 years ago by Samsung
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Questiondoes anyone know amperage or watt draw?
Asked 5 years ago by mike.
- Answer It says 594 kWh per year
  Answered 4 years ago by MovieBuff11
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QuestionHow wide does the space for the refrigerator need to be so that the doors will open properly? I have a 34” opening - will that works?
Asked 5 years ago by SV.
- Answer This being a counter-depth refrigerator, the doors are the only thing that stick out past the counter and at 34”, your doors will open just fine.
  Answered 5 years ago by RRSinger58
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QuestionDo counter depth refrigerators need to be anchored to the wall?
Asked 5 years ago by nonnadonna.
- Answer Personal preference. I never have. If you have kids that climb I guess it couldn't hurt or if u have cabinets surrounding the fridge it may not be needed. I'd u do anchor, find a stud. It will rip out a drywall anchor.
  Answered 5 years ago by Earbanger
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QuestionFor Samsung: I’ve had this refrigerator for about a week and love it EXCEPT, frost is building up in the freezer. Ice maker is working well, maybe too well and cubes fall down in back. Space for air flow. Help, I don’t want buyers remorse.
Asked 5 years ago by Ginny.
- Answer We are always here to help! If you are still having issues with your refrigerator, we would love the opportunity to speak with you about this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142550279. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 We thank you for being a part of the Samsung family. ^Lena
  Answered 5 years ago by Samsung
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QuestionHow do you remove scratch’s on fridge? The fridge is it non coated ?
Asked 5 years ago by Anonymous.
- Answer Hi there. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel. You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. A plan for keeping your Samsung refrigerator clean https://www.samsung.com/us/support/answer/ANS00079481/ Remove or replace Samsung refrigerator bins, shelves, and drawers https://www.samsung.com/us/support/answer/ANS00063107/ https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US One (1) year parts and labor Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144655112 Have a great day. ^Charles
  Answered 3 years ago by Samsung
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QuestionCan you remove scratches, is it a non coated stainless
Asked 5 years ago by Anonymous.
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QuestionI bought a Model Code: HAF-CIN/EP Replacement cartridge DA-29-000208 How do I know if I bought the right filter? I tried to install and cannot do it. Thanks
Asked 5 years ago by Kitchen.
- Answer Hi Kitchen, Thank you for reaching out, and we hope you are in good health. Thank you for your interest and for purchasing genuine Samsung water filters. The water filter with model code HAF-CIN/EP is not compatible with this Samsung refrigerator. The water filter for this refrigerator is installed externally. I have shared the user manual link below. Please access the link and turn to page 22 for the installation of the water line and filter as well as the compatible water filter needed for your refrigerator. https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144753971 Leo
  Answered 3 years ago by Samsung
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QuestionWhat is the exact measurement of the height of this fridge at the back ? It can’t be the same height with and without hinge ? I have a cabinet over the fridge I would need it to fit under . And that’s about 70”. TIA
Asked 6 years ago by Suzieq53.
- Answer It's exactly 70 in the front, including the top of the doors. 69 in the back.
  Answered 6 years ago by jack
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QuestionIs there one on display in the West Palm Beach Area so I can inspect it in person? If so where?
Asked 6 years ago by Eric.
- Answer I wish I could help. I live in Phoenix. But please see how few ways you can move just the middle shelf. And notice how small the freezer is. Just a heads up.
  Answered 6 years ago by Joanmargaret
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QuestionWhat is the height?
Asked 6 years ago by Anonymous.
- Answer The height of the refrigerator is 70 1/8 inches.
  Answered 6 years ago by CommunityAnswer
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QuestionCan the front panels be removed and replace with wood panels?
Asked 6 years ago by William.
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QuestionThis is for Samsung,,, Does this model have the new digital inverter? Most of the new Samsung refrigerators do, but I can't find it in the description?
Asked 6 years ago by Tower.
- Answer Hello. I don't believe so. Once it was delivered, I also looked because I swapped a Samsung out that did have the digital inverter that was too bulky in the small kitchen for another Samsung and upon delivery I noticed it has no information for having the digital inverter. I missed that in selecting this new one. Which, by the way fits much better in the space.
  Answered 6 years ago by DaveNote9
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QuestionDimensions
Asked 6 years ago by Anonymous.
- Answer Hey there! I have this link (https://bit.ly/2Sj3r4t) that has a comprehensive list of all the available dimensions of this model listed out in the Product Info section. ^Jecca
  Answered 6 years ago by Samsung
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QuestionPlease give me the exact depth of the refrigerator.
Asked 6 years ago by Judy.
- Answer The exact depth is 30 1/2 inches with handle.
  Answered 6 years ago by CommunityAnswer
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QuestionMy freezer drawer does not seal,on the right side. Is this adjustable? If so, How is this done?
Asked 6 years ago by MikeB.
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QuestionIs this refrigerator noise?
Asked 6 years ago by Aki.
- Answer No its very quiet.
  Answered 6 years ago by Unicorn
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QuestionDoes it have water filter built in?
Asked 6 years ago by Lyn.
- Answer Hi Lyn, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel. The refrigerator is not equipped with a built-in water filter. If you decide to install a water filter, it will be externally done. I have shared the user manual link below. Please access the link and turn to page 22 for the installation of the water line and filter reminders. https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144754056 Leo
  Answered 3 years ago by Samsung
  Answer this question

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Questions & Answers

Samsung - 17.5 Cu. Ft. Counter Depth French Door Refrigerator

Q: QuestionWill the doors come off for delivery? I have a 29" entry . Door without handle exceeds that.

Q: QuestionWe have had this fridge for a couple years now and have two complaints. 1.) Mildew on the seals of the door. 2.) Water leaks into the vegetable/fruit drawers and under them. Why??? Where is it coming from?

Q: QuestionI have a small galley kitchen. I have a counter and upper cabinet on the left side of the fridge. Will I be able to open the door all the way? The right side is completely open.

Q: Questiondoes anyone know amperage or watt draw?

Q: QuestionHow wide does the space for the refrigerator need to be so that the doors will open properly? I have a 34” opening - will that works?

Q: QuestionDo counter depth refrigerators need to be anchored to the wall?

Q: QuestionFor Samsung: I’ve had this refrigerator for about a week and love it EXCEPT, frost is building up in the freezer. Ice maker is working well, maybe too well and cubes fall down in back. Space for air flow. Help, I don’t want buyers remorse.

Q: QuestionHow do you remove scratch’s on fridge? The fridge is it non coated ?

Q: QuestionCan you remove scratches, is it a non coated stainless

Q: QuestionI bought a Model Code: HAF-CIN/EP Replacement cartridge DA-29-000208 How do I know if I bought the right filter? I tried to install and cannot do it. Thanks

Q: QuestionWhat is the exact measurement of the height of this fridge at the back ? It can’t be the same height with and without hinge ? I have a cabinet over the fridge I would need it to fit under . And that’s about 70”. TIA

Q: QuestionIs there one on display in the West Palm Beach Area so I can inspect it in person? If so where?

Q: QuestionWhat is the height?

Q: QuestionCan the front panels be removed and replace with wood panels?

Q: QuestionThis is for Samsung,,, Does this model have the new digital inverter? Most of the new Samsung refrigerators do, but I can't find it in the description?

Q: QuestionDimensions

Q: QuestionPlease give me the exact depth of the refrigerator.

Q: QuestionMy freezer drawer does not seal,on the right side. Is this adjustable? If so, How is this done?

Q: QuestionIs this refrigerator noise?

Q: QuestionDoes it have water filter built in?

QuestionWill the doors come off for delivery? I have a 29" entry . Door without handle exceeds that.

QuestionWe have had this fridge for a couple years now and have two complaints. 1.) Mildew on the seals of the door. 2.) Water leaks into the vegetable/fruit drawers and under them. Why??? Where is it coming from?

QuestionI have a small galley kitchen. I have a counter and upper cabinet on the left side of the fridge. Will I be able to open the door all the way? The right side is completely open.

Questiondoes anyone know amperage or watt draw?

QuestionHow wide does the space for the refrigerator need to be so that the doors will open properly? I have a 34” opening - will that works?

QuestionDo counter depth refrigerators need to be anchored to the wall?

QuestionFor Samsung: I’ve had this refrigerator for about a week and love it EXCEPT, frost is building up in the freezer. Ice maker is working well, maybe too well and cubes fall down in back. Space for air flow. Help, I don’t want buyers remorse.

QuestionHow do you remove scratch’s on fridge? The fridge is it non coated ?

QuestionCan you remove scratches, is it a non coated stainless

QuestionI bought a Model Code: HAF-CIN/EP Replacement cartridge DA-29-000208 How do I know if I bought the right filter? I tried to install and cannot do it. Thanks

QuestionWhat is the exact measurement of the height of this fridge at the back ? It can’t be the same height with and without hinge ? I have a cabinet over the fridge I would need it to fit under . And that’s about 70”. TIA

QuestionIs there one on display in the West Palm Beach Area so I can inspect it in person? If so where?

QuestionWhat is the height?

QuestionCan the front panels be removed and replace with wood panels?

QuestionThis is for Samsung,,, Does this model have the new digital inverter? Most of the new Samsung refrigerators do, but I can't find it in the description?

QuestionDimensions

QuestionPlease give me the exact depth of the refrigerator.

QuestionMy freezer drawer does not seal,on the right side. Is this adjustable? If so, How is this done?

QuestionIs this refrigerator noise?

QuestionDoes it have water filter built in?