Questions & Answers

Q: QuestionI see in the specs section that electricity usage is 15 amps. Is this correct or is it 1.5 amps

Asked 1 year ago by Tony.

• A:Answer Hi Tony, The electric usage of the refrigerator is ten amps or more. Please see the "Safety information" section on page 6, bullet 9. Manual https://downloadcenter.samsung.com/content/UM/202310/20231010182145012/DA68-03570A-16_EN_MES_FR.pdf Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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Q: QuestionCan you move shelves to another height or is the only way to adjust to take them in or out? I cant see any other places in the picture of the inside of the fridge to move a shelf to if you need more space. Can you move the top deli slide box lower?

Asked 2 years ago by Rosa.

• A:Answer Hi Rosa, Yes, this fridge model has adjustable shelves. Adjustable shelves slide in and out, adjusting the height to store taller items easily. However, the deli top drawer isn't adjustable and can't be moved from its placement. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionHow do I change the filter for the ice maker?

Asked 2 years ago by Lee.

Q: Questioncan ice maker be removed

Asked 2 years ago by Anonymous.

• A:Answer Yes the ice maker can be removed!

  Answered 2 years ago by dontbuyVerified Purchase

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Q: QuestionIs there a light in the freezer? Will the delivery crew hook up the ice maker?

Asked 2 years ago by Cac.

• A:Answer You can turn off the light. Yes the delivery crew can hook up the ice maker as long as there is a water supply available

  Answered 2 years ago by dontbuyVerified Purchase

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Q: QuestionHow do I take out the glass on the shelf over the crispers

Asked 2 years ago by Mo.

This question was asked about the related product: Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator - White

• A:Answer Lift a little and slide it out.

  Answered 2 years ago by TBDT

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Q: QuestionHow many amps does this refrigerator use (so that I might know if it can be used with other devices on the same circuit)?

Asked 2 years ago by argh42.

This question was asked about the related product: Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator - White

• A:Answer I don't know why Samsung is being so cagey about the answer to this question. I have seen the question asked repeatedly in different ways and thought that I might ask in yet another way. Still they refuse to answer. So, being as I have 2 of these fridges, I looked in the door and it says 3.5A. Don't take my word as gospel, but I would figure that this is true for the rest of the same model.

  Answered 2 years ago by Anonymous

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Q: QuestionAre the adjustable footing on this refrigerator needed? Or it is optional?

Asked 2 years ago by JD.

• A:Answer I didn't have to adjust anything.

  Answered 2 years ago by CarolleL

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Q: QuestionIs it noisy? The GE or Kenmore operating sounds very loud. The old one I bought 20 years ago does not has any sound at all

Asked 3 years ago by Buyer.

• A:Answer Hello Buyer, It's a pleasure to hear from you! We'll be delighted to provide the information you need about this Samsung refrigerator. A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation. To understand the noises coming from a Samsung refrigerator, kindly check the link below for reference. https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145143614) to help our team pull up your information when you message us. Thank you! -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionIf used in a garage when the temperature goes below 50 degrees F, can anything be done to protect the appliance?

Asked 3 years ago by Bilbo.

This question was asked about the related product: Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator - White

• A:Answer the refrigerant uses air to cool the refrigerant, changing it from a liquid to a gas; and visa / versa. You might want to get a appliance blanket for it. DON'T BLOCK THE AIR FLOW.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWhat type of water filter can I purchase for this refrigerator model and where would it be installed at

Asked 3 years ago by Fillter.

• A:Answer Hi, That's a good question. Let's get you some details for the water filter. You'll need a water line kit, a water filter installation kit, and a filter cartridge (Sold separately). Here are the links to guide you on how to connect all of them properly. Connect and install the water line to your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00063062/ Connect the water line (optional) on pages 19 - 23 https://downloadcenter.samsung.com/content/UM/202207/20220713145434133/TMF_RT6500M_DA68-03570A-15_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145085724) to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionI have a reverse osmosis system going from kitchen sink to refrigerator to make ice. It calls for a dummy filter to the ice maker, Can you provide me infor for a dummy filter?

Asked 3 years ago by Dano.

• A:Answer That's a good question, Dano. Since you already have a filtered water line, a water line installation kit would be the best solution for you instead of a dummy filter. Here are some links on where to get the kit and how to have it installed. Connect and install the water line to your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00063062/ How to install the water line to your Samsung refrigerator https://www.youtube.com/watch?v=LUbmG-QuNEU Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145046300) to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do I take it out of demo mode

Asked 3 years ago by Anonymous.

• A:Answer Hi There! Glad you ask how to turn off demo mode on your Samsung Refrigerator. To cancel/turn the cooling Off mode, press and hold Power Freeze, Freezer and Fridge simultaneously for 5 seconds. Refer to the user manual on page 33: https://downloadcenter.samsung.com/content/UM/202207/20220713145434133/TMF_RT6500M_DA68-03570A-15_EN_MES_CFR.pdf. I also shared the link about "Cooling Off Mode (Demo mode) on your Samsung Refrigerator": https://www.samsung.com/us/support/answer/ANS00048861/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144825806), which will help our team pull up your information. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do i turn off demo mode? Refrigerator is on but the compressor nor the fan come on Thank you

Asked 3 years ago by Demo.

• A:Answer Press & hold POWER FREEZE, FREEZER, & FRIDGE buttons simultaneously for 5 seconds. * See page 33 of User Manual.

  Answered 3 years ago by FLHuskyLvrVerified Purchase

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Q: QuestionJust purchased this open-box model. Plugged it in and "Fridge off" light keeps blinking on and off and I can't press any other buttons. Can't control temperature for refrigerator or freezer. Both areas seem to be cooling but no control. Any ideas?

Asked 3 years ago by JoelT.

• A:Answer So after contacting TotalTech because allegedly their service would be awesome, they referred me to Samsung even though I just bought the fridge 1 day prior. Spoke to Samsung three different times, they took me through the troubleshooting, send me a link for repair and the repair was going to cost $570. Almost exactly what I paid for the fridge in the first place. Called back and they said I was out of warranty. Awesome. But the third person finally helped me with a key press combination on the fridge to help reset that panel and that worked. Let's see how long that works for and let's see what happens with the warranty situation. And don't bother with Totaltech. Total waste of money.

  Answered 3 years ago by Anonymous

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Q: QuestionWhere is the on:off switch located for the ice maker?

Asked 3 years ago by Andrea.

• A:Answer Hi Andrea, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator with FlexZone and Ice Maker - Stainless steel. The ice maker switch is located on the control panel (power freeze). I have shared the user manual link below. Please access the link and turn to pages 29 - 30. https://downloadcenter.samsung.com/content/UM/202207/20220713145434133/TMF_RT6500M_DA68-03570A-15_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144707739 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWe have had this refrigerator 2 weeks and now we have to hold the test button to get it to dump ice? We have the ice maker turned on.

Asked 3 years ago by RT18M6215SR.

• A:Answer Honestly don’t even both with this fridge it’s so bad

  Answered 3 years ago by Sorrynotsorry

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Q: QuestionI emptied out the icebox, it was full with solid ice only a few cubes on top; now it does not produce ice, even though I pushed the Power Freeze button

Asked 3 years ago by Sunshine.

• A:Answer There is another button to the left of the ''freeze" button that is for the Ice Maker. also, there is a switch at the front of the ice maker that may have been switched off. One or both of these probably will be helpful.

  Answered 3 years ago by BJOYVerified Purchase

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Q: QuestionWhere can I get a replacement doors for the top and bottom doors?

Asked 3 years ago by Samsung.

• A:Answer Dear Valued BestBuy Client, To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Open 24/7. They can either answer your question or transfer you to your local store to answer your specific questions. Ticket number: 1144499782 ^Rainly

  Answered 3 years ago by Samsung

  
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