“I emptied out the icebox, it was full with solid ice only a few cubes on top; now it does not produce ice, even though I pushed the Power Freeze button”
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There is another button to the left of the ''freeze" button that is for the Ice Maker. also, there is a switch at the front of the ice maker that may have been switched off. One or both of these probably will be helpful.
Sorry, there was a problem. Please try again later.Hi Sunshine. Thank you for reaching out regarding your Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator with FlexZone and Ice Maker no ice is produced. I am sorry to learn ice is not produced. Regarding your concern, I will be providing you with a guide to troubleshoot this. Ice maker is not working - Samsung https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144535484 ^Camille
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