Questions & Answers

Q: QuestionIs there a monthly or yearly fee to be able to use the wifi feature?

Asked 4 years ago by levvvy.

• A:Answer Great question, levvvy! Aside from the standard costs for your home's internet service, the refrigerator itself does not have any additional fees for using the Wi-Fi features. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWe don't want wi-fi as this is a rental property. What is the point of wifi for a refrigerator anyway? Can it be turned off? We bought a wifi range (accidentally) for a rental property and it's been awful. Tenant doesn't know how to use.

Asked 4 years ago by montster1.

• A:Answer Thanks so much for asking, montster1! There are many benefits to using the smart features of this model, including monitoring your refrigerator from afar, or being alerted if a door is left open too long. However, if you do not wish to use the Wi-Fi features, you can simply not connect the refrigerator. You will still be able to operate the basic functions of the refrigerator using the control panel. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow far does the freezer drawer pull out? Thank you

Asked 4 years ago by Jill.

This question was asked about the related product: Samsung - 19.5 cu. ft. 3-Door French Door Refrigerator with Wi-Fi - White

• A:Answer I'm so glad you asked, Jill! First, I'm providing this link (https://bit.ly/3oiWjbq) to the user manual for this model. Page 18 has a helpful diagram showing the space you'll need to fully open the freezer drawer. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI would like this in White but the Best Buy website says it's not available for zip code 06382.. Why not? Would buy tomorrow if it were available. We have a White dishwasher, Stove and Microwave and stainless doesn't match

Asked 4 years ago by jimbo.

This question was asked about the related product: Samsung - 19.5 cu. ft. 3-Door French Door Refrigerator with Wi-Fi - White

• A:Answer It took me 4 months to get one delivered.

  Answered 4 years ago by JimmyVerified Purchase

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Q: QuestionWhat is the height to the top of the cabinet only. I have 68 inches to the over-top wood cabinet.

Asked 4 years ago by Kenneth.

This question was asked about the related product: Samsung - 19.5 cu. ft. 3-Door French Door Refrigerator with Wi-Fi - White

• A:Answer Hi Kenneth! To help with this, I am first providing this link (https://bit.ly/365UPXF) to the user manual for this model. On page 18 you can find helpful diagrams that list all the spacing dimensions required to properly install this refrigerator. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionMy kitchen has a wall which extends 3 feet beyond the right side of where the fridge needs to go making it difficult to fully open the right door. Can both drawers on this model be configured to the left side of the fridge?

Asked 4 years ago by BS5280.

• A:Answer The two drawers are one on each side of the refrigerator bottom . I do not see anyway to configure them other than the way they are because the shelf they fit under is one long shelf. You could try contacting Samsung.

  Answered 4 years ago by Ernestine543

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Q: QuestionDoes this come in regular stainless steel? My other appliances are not the fingerprint resistant and I don't think the color will match.

Asked 5 years ago by Bannshee.

This question was asked about the related product: Samsung - 19.5 cu. ft. 3-Door French Door Refrigerator with Wi-Fi - White

• A:Answer Great question, Bannshee! The refrigerator model RF20A5101SR/AA is the standard stainless steel version of this model. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionTo whom it may concern. I want to know, the deep of the refrigerator without the doors. I have only 28 inches for to pass through... then... I have to take off all doors and assemble again inside. Thank you for your kindness to respond my question.

Asked 5 years ago by Manya.

• A:Answer Under Specifications it says Depth Without Door is 26 1/8.

  Answered 4 years ago by AnotherCustomer

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Q: Questionwhy is it an open box/return wouldnt want to start out problems with it

Asked 3 years ago by loneranger.

• A:Answer Dear Valued BestBuy Client, To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this refrigerator have handles? I noticed that the depth with and without handles measures the same at 30 1/8 inches… Is this correct?

Asked 4 years ago by Margie.

• A:Answer It does not have handles. You grab it from the top or the bottom to open it.

  Answered 4 years ago by Louie

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Q: QuestionAre the doors magnetic?

Asked 4 years ago by magnets314.

This question was asked about the related product: Samsung - 19.5 cu. ft. 3-Door French Door Refrigerator with Wi-Fi - White

• A:Answer Great question, magnets314! To help with this, I have this link (https://bit.ly/3zHb4aG) to an article that discusses how to tell if a refrigerator is magnetic prior to purchase. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan I add filtered water to this????

Asked 5 years ago by Tamm.

This question was asked about the related product: Samsung - 19.5 cu. ft. 3-Door French Door Refrigerator with Wi-Fi - White

• A:Answer In an earlier question answered by the same Samsung representative, it was indicated that there was no water filter, yet this answer says that the water filter should be replace every six months or so. Which is it - is there a water filter or not. Get on the ball Samsung! Q: Questionwhere the water filter is place in this model and wich is the appropriate filter because a lot the costumer buy the recommend and said is not the right one Asked 1 month ago by pat. A:Answer Hi there pat! This model actually does not use an internal water filter. However, you can add an external water filter to the water line connection. ^Jecca Answered 1 month ago by Samsung

  Answered 4 years ago by Cindy

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