“How do you turn it off? About every 10 minutes it will say "digital audio in". I have it connected to a samsung TV. It doesn't turn off with the TV remote, the remote that came with the unit, or the button on the unit. I have to unplug it.”
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Could be a bad connection to the TV. Try unplugging and replugging both ends of the audio cable.. Also this might be a defective unit. See if you can exchange it at curbside to avoid COVID2.
Sorry, there was a problem. Please try again later.Hi Scott, a wired connection will always be best for communicating indirect commands (i.e. asking the TV to turn the soundbar off). If that doesn't fix it it could be an older cable, loose connection, etc. So that we can walk you through the connection setup, please reach out to Samsung Audio Support at: • Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri • LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. Thanks, ^Scott
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