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Hello there, We understand that it is very important for us to know if the noises coming from our appliances are normal. Allow us to help. Please see this link for a list of noise the washer makes. Kindly listen to the noise and match it to the one you are experiencing. Click on the embedded word and watch the video included. Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146678908) to help our team pull up your information. Have a great day. ^Camille
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