Questions & Answers

Q: QuestionWith this ice maker making half moon shaped cubes, is it possible to replace the entire maker with one that makes square shaped cubes? Maybe even an off-brand ice maker?

Asked 3 years ago by Deborah.

• A:Answer Hi Debra, We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the ice maker is making a half-moon ice shape. To help you with this, I will provide you with a link that indicates an article about the ice. Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001688/. If you have inquiries or need further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Ticket number: 1144488479 ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionI the exterior surface on the doors textured or smooth on the white fridge?

Asked 3 years ago by Cck.

• A:Answer Smooth

  Answered 3 years ago by ManabuVerified Purchase

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Q: QuestionHas anyone measured the actual power draw of this refrigerator? Looking for watts used at startup and the range during normal operation. Would be helpful to have this information for use in calculating overall backup generator requirements.

Asked 3 years ago by HappyMintMobileUser.

Q: QuestionMy lights are off how do I turn them back on?

Asked 3 years ago by GNicol.

Q: QuestionI think I might have a lemon ice maker but not sure. When it makes ice does it make 10 and then stop for hours and hours and then make , maybe 5 more. It took 3 days for us to get a good amount. Are we doing something wrong??

Asked 3 years ago by gail.

• A:Answer Hi gail. Thank you for reaching out regarding your Samsung - 21.1 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker is only making less ice. Regarding your concern, the ice maker is capable of making 10 pounds of ice a day, and it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop. Here is a link to help you with your ice maker. Ice maker is not working. Please choose Ice maker is making some ice, but not enough. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Also, I have included a short video for you to watch to assist you with the ice maker not having enough ice. What to check when there is no ice or not enough ice from the ice maker or dispenser | Samsung US https://www.youtube.com/watch?v=heJu7r3JqNc Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144280969 ^Camille

  Answered 3 years ago by Samsung

  
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Q: Questionmy refrigerator broke do OEM Refrigerator Dairy Door Bin Basket Compatible With Samsung Model Numbers RT21M6215SR, RT21M6215SR/AA, RT18M6213WW, RT1... OEM Refrigerator Dairy Door Bin Basket Compatible With Samsung Model Numor shelve how can i buy that?

Asked 4 years ago by sammy.

• A:Answer I'm happy to help with this, sammy! Here is a direct link (https://bit.ly/3dsz0p3) to the available shelves for this model. You can also reach out to our parts department by calling 1-800-627-4368. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Question1) can I remove the icemaker myself without causing damage if Best Buy won't sell it without the icemaker? 2) will delivery people set up the fridge? I do not want icemaker so don't need a water line. Thx

Asked 4 years ago by JS.

• A:Answer Delivery people were very courteous and careful in bringing in the refrigerator and setting it exactly where I wanted. Their were no issues since I did not want the ice maker set up and received free delivery and set up.

  Answered 2 years ago by RosaM

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Q: QuestionIf the store won't remove the icemaker, can I do it myself easily and without causing damage? This question is for this model, as well as the other top freezer Samsungs (models RT21M6215WW, RT21M6215SR, and RT21M6215SG). Thanky ou

Asked 4 years ago by JS.

• A:Answer I have one, and have disconnected & removed the ice maker long ago, and no harm done (it's a waste of freezer space if you don't care for lots of ice on a regular basis.)

  Answered 3 years ago by RemovingIceMaker

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Q: Questionhow do you remove and clean the bottom shelf?

Asked 4 years ago by Cindy.

This question was asked about the related product: Samsung - 21.1 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel

• A:Answer I'm happy to help with this, Cindy! In fact, I have this link (https://bit.ly/2XznqUt) to a helpful guide that can walk you through how to safely and properly remove any of the shelves and bins in your refrigerator. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionhow do you remove and clean bottom shelf

Asked 4 years ago by Cindy.

This question was asked about the related product: Samsung - 21.1 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel

• A:Answer I'm happy to help with this, Cindy! In fact, I have this link (https://bit.ly/2XznqUt) to a helpful guide that can walk you through how to safely and properly remove any of the shelves and bins in your refrigerator. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan the ice maker be geared to make ice from filtered water?

Asked 4 years ago by Renae.

• A:Answer Hello Renae! When the water filter is connected any water that enters the refrigerator is filtered. ^Nic

  Answered 4 years ago by Samsung

  
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Q: QuestionThe alarm won’t stop beeping and it’s been 3 days. The doors are securely closed and we can’t figure out why it won’t stop beeping. Is there something that can be done?

Asked 4 years ago by EsiKey.

• A:Answer Hi EsiKey! The only time the door alarm should be heard is if the door is not properly sealed shut. Since you have already confirmed the doors on your refrigerator are shut and sealed, we would like to speak with you directly. Please reference ticket number 1143513543, and contact us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionThe icemaker does not produce ice cubes but more like "ice shavings". Is there a switch to get the ice to be cubed?

Asked 4 years ago by Icemaker.

• A:Answer Hi there! We'd like to help with this. The ice maker is designed to make cubes in a half moon shape. Though, because ice can be brittle at times, it is possible for the ice cubes to break apart when being dumped into the ice bucket. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do you turn off the ice maker manually?

Asked 4 years ago by Anonymous.

• A:Answer It is in the user manual. Press the Power Freeze/Ice Maker button for 3 seconds and the light for icemaker will turn off.

  Answered 4 years ago by GitaVerified Purchase

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Q: Questiondoes this have glass shelves ... do you have this in stock in the store?

Asked 4 years ago by val.

This question was asked about the related product: Samsung - 21.1 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel

• A:Answer yes glass shelves

  Answered 4 years ago by Robomarsh

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Q: QuestionDo it have a filter for the ice maker ?

Asked 4 years ago by Jona215.

• A:Answer Great question, Jona215! This model does not have an internal water filter. Though, if you prefer, the user manual (https://bit.ly/3hYT5Xu) does provide instructions on how to install an external water filter beginning on page 22. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI just bought this model with delivery June 7th. My water source is my washing machine which is right next to the fridge. I have bought the hook up kit. Wha else do I need to connect the ice maker to the water source which also services the washer?

Asked 4 years ago by fox5live.

• A:Answer Ask the Geek Squad at your Best Buy store. I had them do the installation. It was relatively inexpensive (around $125.00). They took the old refrigerator and installed the new one in under an hour.

  Answered 4 years ago by JEH106Verified Purchase

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Q: QuestionI have ordered my fridge and hook up kit for ice maker. ($29.99) If I need to, how do I order the water line installation part for $134.00? Delivery is June 7th.

Asked 4 years ago by fox5live.

Q: QuestionI just realized my backwall is NOT set up for an ice maker fridge BUT my washing machine is right next to it with appropriate hot and cold water valves. I have already purchased the hook up kit. Is this workable with a Y connector to cold water valve?

Asked 4 years ago by fox5live.