Questions & Answers

Q: QuestionDoes this refrigerator have LED lighting?

• A:Answer Yes, this refrigerator is designed with bright LED lighting.

Q: QuestionDoes this refrigerator have a water filter?

• A:Answer Yes, this refrigerator has water filtration.

Q: QuestionAre the controls on this refrigerator easy to reach?

• A:Answer Yes, this refrigerator is ADA compliant with easy-to-reach controls for everyone.

Q: QuestionIs this refrigerator energy efficient?

• A:Answer Yes, this refrigerator is ENERGY STAR certified, making it eco-friendly and energy-efficient.

Q: QuestionDoes this refrigerator have gallon door storage?

• A:Answer Yes, this refrigerator has gallon door bins that provide more shelf space inside.

Q: QuestionCan I adjust the shelves inside the refrigerator?

• A:Answer Yes, the top shelf can easily be adjusted to fit taller items.

Q: QuestionCan you watch tv on this, will you need a cable box, I would rather have this, than put a tv in my kitchen it would save on counter space

Asked 5 years ago by Linda.

• A:Answer Hi there, I can help with that. You can screen share from a Samsung TV to the Family Hub panel of our refrigerator. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat filter do I replace these with every 6 months ?

Asked 5 years ago by Vern.

• A:Answer Hey there, Vern. Filter model HAF-QIN is compatible with this Family Hub refrigerator. ^Lo

  Answered 5 years ago by Samsung

  
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Q: Questionhow much ice is produces in 24 hours

Asked 5 years ago by dmarks.

• A:Answer The ice maker in this and all Samsung refrigerators produce roughly 120 cubes per day. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionHi, Does this model have a light on the ice/water dispenser side. I get water at night & need a light.

Asked 2 years ago by WaterDispenser.

• A:Answer No it does not. the screen lights up when you dispense water or ice, but it doesn't help that much.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionIs this available in black steel? Cost?

Asked 2 years ago by D.

• A:Answer Hi there, The black stainless is not an available color/finish for the unit. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionIs the water that comes from the dispenser chilled?

Asked 3 years ago by JasonM.

• A:Answer Hi JasonM. Glad that you asked if the water comes from the dispenser chilled. Yes. The water dispenser offers three options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press "Water" on the dispenser panel, put a water glass under the dispenser, and then push the dispenser lever. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this work with Alexa?

Asked 4 years ago by GregB.

• A:Answer Mine just finally came on the 01/19 after ordering it back on 11/27. So im still messing with it but it does have Alexa, which has allowed me to control my h ome automation like lights/dimmers. However Alexa doea notnseem capable of pausing music, skipping songs, playing a specific song on spotify. The only way ive been abke to control spotify is with Bixby. Not a big deal you just say hey Bixby instead of Alexa, but it can get confusing about which name to call your fridge. It's still better than having an LG that has a window onstead of a touchscreen. Syncing a calendar, having a whiteboard, digital post it notes, being able to add photos to the screen, and automatically showing the ring doorbell when the doorbell is rung are ALL useful things that will forevwr trump going with another brand.

  Answered 4 years ago by Notorious

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Q: QuestionHello - does the ice generated look like the picture or is it more crescent moon shaped like most others?

Asked 5 years ago by GoBlue.

• A:Answer The ice generated from the ice maker is crescent shaped, GoBlue. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this fridge finger resistant

Asked 1 month ago by Joe.

• A:Answer Si, no se marcan tan fácilmente los dedos y se mantiene bastante limpio, su material es muy pulido y fácil de mantenerlo limpio

  Answered 1 month ago by YamirkaRVerified Purchase

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Q: QuestionI was under the impression that this had a water reservoir inside the fridge that would allow the ice maker/water to work without being hooked up to a physical water line. Did I purchase the wrong model!?

Asked 2 months ago by JBrown.

• A:Answer No, es necesario hacerle la conexión porque no funciona sin la instalación

  Answered 1 month ago by YamirkaRVerified Purchase

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Q: QuestionDoes the screen on this fridge show ads?

Asked 2 months ago by Dave.

• A:Answer Si, noticias y anuncios

  Answered 1 month ago by YamirkaRVerified Purchase

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Q: QuestionI don't need the screen. How can I turn the screen off?

Asked 1 year ago by beblit.

• A:Answer Hi Beblit, We are glad to help answer your question about this Samsung refrigerator model. The Family Hub screen can't be turned off while the Family Hub is in operation. The Family Hub will have to be turned off completely. To turn the Family Hub off I have shared a Samsung video for the steps. Please watch the video from the start to 0:30 to turn off the Family Hub. To turn it back on watch from 0:31 until the end of the video. Power Cycling the Screen on Your Family Hub Refrigerator: https://www.youtube.com/watch?v=zpze25WkX4M&t=6s Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147454472 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionMy touchscreen doesn’t work it’ll turn on but won’t do anything

Asked 1 year ago by Weldwizard1.

• A:Answer Hi Weldwizard1, We can feel the frustration you have with this fridge. We are here to help you with it. We recommend checking the resources below for steps to take when the touchscreen is not working. Please watch the video and kindly click on the embedded words for more details. Refrigerator panel will not respond: https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147299594), and it will help our team pull up your information. ^Rodel

  Answered 1 year ago by Samsung

  
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