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Questions & Answers

Your price for this item is $2,199.99
Page Showing 1-20 of 33 questions
  • QuestionCan you watch tv on this, will you need a cable box, I would rather have this, than put a tv in my kitchen it would save on counter space

    Asked by Linda.

    • Answer Hi there, I can help with that. You can screen share from a Samsung TV to the Family Hub panel of our refrigerator. Thank you for choosing Samsung. ^Brad

      Answered by Samsung

  • Questionhow much ice is produces in 24 hours

    Asked by dmarks.

    • Answer The ice maker in this and all Samsung refrigerators produce roughly 120 cubes per day. ^Lo

      Answered by Samsung

  • QuestionHi, Does this model have a light on the ice/water dispenser side. I get water at night & need a light.

    Asked by WaterDispenser.

    • Answer No it does not. the screen lights up when you dispense water or ice, but it doesn't help that much.

      Answered by Anonymous

  • QuestionIs this available in black steel? Cost?

    Asked by D.

    • Answer Hi there, The black stainless is not an available color/finish for the unit. Have a great day. ^Charles

      Answered by Samsung

  • QuestionIs the water that comes from the dispenser chilled?

    Asked by JasonM.

    • Answer Hi JasonM. Glad that you asked if the water comes from the dispenser chilled. Yes. The water dispenser offers three options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press "Water" on the dispenser panel, put a water glass under the dispenser, and then push the dispenser lever. Have a great day. Melardo

      Answered by Samsung

  • QuestionI was under the impression that this had a water reservoir inside the fridge that would allow the ice maker/water to work without being hooked up to a physical water line. Did I purchase the wrong model!?

    Asked by JBrown.

    • Answer Hi Ruby B, This refrigerator does not have a reservoir. It needs to be connected to a water line to be able to use the ice maker and water dispenser. Have a great day! Nicole

      Answered by Samsung

  • QuestionDoes the screen on this fridge show ads?

    Asked by Dave.

    • Answer Hi Dave, Yes, the screen on this refrigerator shows ads. Please refer to the link below for a guide on turning off ads on the Family Hub screen. How to turn off ads on a Family Hub smart fridge: https://www.samsung.com/us/support/answer/ANS10007562/ Have a great day! Nicole

      Answered by Samsung

  • QuestionI don't need the screen. How can I turn the screen off?

    Asked by beblit.

    • Answer Hi Beblit, We are glad to help answer your question about this Samsung refrigerator model. The Family Hub screen can't be turned off while the Family Hub is in operation. The Family Hub will have to be turned off completely. To turn the Family Hub off I have shared a Samsung video for the steps. Please watch the video from the start to 0:30 to turn off the Family Hub. To turn it back on watch from 0:31 until the end of the video. Power Cycling the Screen on Your Family Hub Refrigerator: https://www.youtube.com/watch?v=zpze25WkX4M&t=6s Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147454472 to help our team pull up your information. Leo

      Answered by Samsung

  • QuestionMy touchscreen doesn’t work it’ll turn on but won’t do anything

    Asked by Weldwizard1.

    • Answer Hi Weldwizard1, We can feel the frustration you have with this fridge. We are here to help you with it. We recommend checking the resources below for steps to take when the touchscreen is not working. Please watch the video and kindly click on the embedded words for more details. Refrigerator panel will not respond: https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147299594), and it will help our team pull up your information. ^Rodel

      Answered by Samsung

  • QuestionWhat size tubing/fittings are needed for attaching to the unit water?

    Asked by Toby.

    • Answer Hi Toby, We are happy to answer your question about the water line for this Samsung refrigerator model. We recommend using a water line installation kit that contains copper tubing and a 1/4 compression nut. Leo

      Answered by Samsung

  • QuestionHow much space is needed to open both fridge doors completely width wise

    Asked by Nat.

    • Answer Hi Nat, It need 68 1/4" space for both fridge doors to completely open. Please refer to the 3rd figure in the "Clearance section" on page 17 of the user's manual. Manual https://downloadcenter.samsung.com/content/UM/202001/20200128095509826/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf Have a great day. ^Aloe

      Answered by Samsung

  • QuestionDoes this refrigerator as a Shabbat mode ? Or option to turn off the light and screen when open the door ?

    Asked by Lilou.

    • Answer Hi Lilou, No, it doesn't have Sabbath mode, and there's no option to turn off the light inside the fridge or the screen when opening the door. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147125376 to help our team pull up your information. Have a great day. ^Aloe

      Answered by Samsung

  • QuestionDoes this fridge come with zero clearance hinges?

    Asked by Joseph.

    • Answer Hi Joseph, No, this fridge needs a 2.5 clearance on the hinge side. Please reference the "Installation Specifications" section on page 2 of the spec sheet. Spec Sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/side-by-side/pdp/rs22t5561sr-aa/RS22T5561SR_V6.pdf Have a great day. ^Aloe

      Answered by Samsung

  • QuestionLove the size of this frig, however, do NOT need/like the touch screen family hub. Do you have frig this size without that? Thank you

    Asked by krista.

    • Answer Hi Krista, Let's help you with what you need. I have shared our Samsung website link below for you to check other refrigerator options (without the touchscreen feature) that suit your best interest. Samsung refrigertor website: https://www.samsung.com/us/home-appliances/refrigerators/all-refrigerators/?shop=Buy+Online Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionHow to turn refrigerator temperature down

    Asked by Anonymous.

    • Answer In the fridge manager App

      Answered by AndreM

  • QuestionCan you use both sides as a refrigerator?

    Asked by freezerless.

    • Answer yes with absolutely no issues

      Answered by bhuyan0070

  • QuestionWhat are the dimensions?

    Asked by Jose.

    • Answer It is a counter depth refrigerator so with the doors the depth is 28 1/8”, the height is 70” to the top of the doors and plastic covers, which hold sensors for the door and 68 5/8” from the ground to the top of the fridge and the width is 35 3/4”. It’s very low profile if you ask me and looks great!

      Answered by BigV77

  • Questionso if i have an opening of a 36" width, will the doors still be able to open?

    Asked by j.

    • Answer Yes with no issues

      Answered by bhuyan0070

  • QuestionDoes this model have bottom and/or adjustable rollers, so that it can be occasionally and conveniently rolled forward for floor cleaning or dusting?

    Asked by John.

    • Answer Hi John, We appreciate your question about the refrigerator's specification. The refrigerator is not equipped with wheel casters for mobility but has leveling legs instead. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144886461 and it will help our team pull up your information. Leo

      Answered by Samsung

  • QuestionAre the doors removable for delivery and reattachable to move in narrow kitchen entrance?

    Asked by doors.

    • Answer Yes the door was taken off before they probably get in my house

      Answered by Tasha