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Questions & Answers

$2,199.99
Page Showing 1-20 of 53 questions
  • QuestionDoes this refrigerator have a door alarm?

    • Answer Yes, this refrigerator has a door alarm that alerts you if the fridge or freezer doors are left open.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this refrigerator have LED lighting?

    • Answer Yes, this refrigerator is designed with bright LED lighting.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this refrigerator have a water filter?

    • Answer Yes, this refrigerator has water filtration.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre the controls on this refrigerator easy to reach?

    • Answer Yes, this refrigerator is ADA compliant with easy-to-reach controls for everyone.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs this refrigerator energy efficient?

    • Answer Yes, this refrigerator is ENERGY STAR certified, making it eco-friendly and energy-efficient.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this refrigerator have gallon door storage?

    • Answer Yes, this refrigerator has gallon door bins that provide more shelf space inside.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I adjust the shelves inside the refrigerator?

    • Answer Yes, the top shelf can easily be adjusted to fit taller items.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan you watch tv on this, will you need a cable box, I would rather have this, than put a tv in my kitchen it would save on counter space

    Asked by Linda.

    • Answer Hi there, I can help with that. You can screen share from a Samsung TV to the Family Hub panel of our refrigerator. Thank you for choosing Samsung. ^Brad

      Answered by Samsung

  • QuestionWhat filter do I replace these with every 6 months ?

    Asked by Vern.

    • Answer Hey there, Vern. Filter model HAF-QIN is compatible with this Family Hub refrigerator. ^Lo

      Answered by Samsung

  • Questionhow much ice is produces in 24 hours

    Asked by dmarks.

    • Answer The ice maker in this and all Samsung refrigerators produce roughly 120 cubes per day. ^Lo

      Answered by Samsung

  • QuestionHi, Does this model have a light on the ice/water dispenser side. I get water at night & need a light.

    Asked by WaterDispenser.

    • Answer No it does not. the screen lights up when you dispense water or ice, but it doesn't help that much.

      Answered by Anonymous

  • QuestionIs this available in black steel? Cost?

    Asked by D.

    • Answer Hi there, The black stainless is not an available color/finish for the unit. Have a great day. ^Charles

      Answered by Samsung

  • QuestionIs the water that comes from the dispenser chilled?

    Asked by JasonM.

    • Answer Hi JasonM. Glad that you asked if the water comes from the dispenser chilled. Yes. The water dispenser offers three options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press "Water" on the dispenser panel, put a water glass under the dispenser, and then push the dispenser lever. Have a great day. Melardo

      Answered by Samsung

  • QuestionDoes this work with Alexa?

    Asked by GregB.

    • Answer Mine just finally came on the 01/19 after ordering it back on 11/27. So im still messing with it but it does have Alexa, which has allowed me to control my h ome automation like lights/dimmers. However Alexa doea notnseem capable of pausing music, skipping songs, playing a specific song on spotify. The only way ive been abke to control spotify is with Bixby. Not a big deal you just say hey Bixby instead of Alexa, but it can get confusing about which name to call your fridge. It's still better than having an LG that has a window onstead of a touchscreen. Syncing a calendar, having a whiteboard, digital post it notes, being able to add photos to the screen, and automatically showing the ring doorbell when the doorbell is rung are ALL useful things that will forevwr trump going with another brand.

      Answered by Notorious

  • QuestionHello - does the ice generated look like the picture or is it more crescent moon shaped like most others?

    Asked by GoBlue.

    • Answer The ice generated from the ice maker is crescent shaped, GoBlue. ^Lo

      Answered by Samsung

  • QuestionIs this fridge finger resistant

    Asked by Joe.

    • Answer Si, no se marcan tan fácilmente los dedos y se mantiene bastante limpio, su material es muy pulido y fácil de mantenerlo limpio

      Answered by YamirkaR

  • QuestionI was under the impression that this had a water reservoir inside the fridge that would allow the ice maker/water to work without being hooked up to a physical water line. Did I purchase the wrong model!?

    Asked by JBrown.

    • Answer No, es necesario hacerle la conexión porque no funciona sin la instalación

      Answered by YamirkaR

  • QuestionDoes the screen on this fridge show ads?

    Asked by Dave.

    • Answer Si, noticias y anuncios

      Answered by YamirkaR

  • QuestionI don't need the screen. How can I turn the screen off?

    Asked by beblit.

    • Answer Hi Beblit, We are glad to help answer your question about this Samsung refrigerator model. The Family Hub screen can't be turned off while the Family Hub is in operation. The Family Hub will have to be turned off completely. To turn the Family Hub off I have shared a Samsung video for the steps. Please watch the video from the start to 0:30 to turn off the Family Hub. To turn it back on watch from 0:31 until the end of the video. Power Cycling the Screen on Your Family Hub Refrigerator: https://www.youtube.com/watch?v=zpze25WkX4M&t=6s Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147454472 to help our team pull up your information. Leo

      Answered by Samsung

  • QuestionMy touchscreen doesn’t work it’ll turn on but won’t do anything

    Asked by Weldwizard1.

    • Answer Hi Weldwizard1, We can feel the frustration you have with this fridge. We are here to help you with it. We recommend checking the resources below for steps to take when the touchscreen is not working. Please watch the video and kindly click on the embedded words for more details. Refrigerator panel will not respond: https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147299594), and it will help our team pull up your information. ^Rodel

      Answered by Samsung