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Hi there, What you're experiencing with the fridge saddens us. Our goal is to help you out. Kindly browse through the link below to get the ice maker's diagnosis and increase its efficiency. Also, please watch the YouTube video and the embedded links for further details. Samsung ice maker is not making any ice: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice This guide will walk you through the fridge's noises and offer suggestions for steps to take. We recommend watching the video and clicking on the embedded links required for the specific noise. Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Should you require further assistance, please feel free to get back to us as soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146581737, to help our team pull up your information. Have a great day! ^Chrystel
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