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  • QuestionMy old french door Samsung fridge started to make noise after 6 months operating. When the doors are open, it is quite and starts to make noise again after closing the door. So does anyone know if this model have the same issue?

    Asked by Amyno.

    • Answer Hello Amyno, Thank you for reaching out and sharing your experience with your Samsung refrigerator. I understand you're having an issue with your refrigerator being noisy. We do apologize for the inconvenience this has caused you. To help you with this, I am proving this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your refrigerator. Another link that you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other resources that you might need for your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144238521. -Noraina

      Answered by Samsung

  • QuestionWhat is the height at top of hinges?

    Asked by Bobby.

    • Answer 72 1/4

      Answered by CookinGood

  • Questionmy ice maker don't work,

    Asked by ice.

    • Answer Hello, Thank you for reaching out and sharing your feedback about the ice maker on your Samsung refrigerator. I understand your ice maker is not working and we do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ for ice maker not working. Just click the issue you're experiencing with your ice maker to guide you in resolving your concern. You can also watch the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144242124. -Noraina

      Answered by Samsung

  • QuestionWhat's the width measurement of a samsung RF23J9011SG? Does Samsung make a 42" wide counter depth fridge with 4 french doors? Does any company make a 42" wide counter depth black stainless side to side fridge?

    Asked by Honey.

    • Answer The width measurement of this refrigerator is 35.75 inches.

      Answered by CommunityAnswer

  • QuestionWhat is open box

    Asked by katy.

    • Answer Hello katy, Thank you for reaching out and letting us know about your inquiry if what is an open box. We understand that this may be essential for you. We're here to help. As per checking, Open Box means the product has been opened and returned by a customer, is in good working order, and includes accessories, manuals, etc. Thank you, and stay safe! Your Reference Ticket Number: 1144213735 -Angelica

      Answered by Samsung

  • Questionare both bottom compartments freezer, with one that can be changed to frig temp? the specs say the freezer is 4.5 cu ft. is that one side or both?

    Asked by Anonymous.

    • Answer One side is freezer, the other side you decide if you want it to be a freezer, cold but not zero degrees, or refrigerator temperature. That is why it is called "flex" it is flexible with your needs. I don't know the exact measurements.

      Answered by Diane

  • QuestionShould the new Refrigerator's compressor make a boiling noise?One of the compressors makes a boiling or bubbling noise a lot. What is wrong? The other one runs quiet.

    Asked by Donna.

    • Answer Hello Donna, Thank you for reaching out and raising your question about your Samsung refrigerator. I understand you want to know why your refrigerator makes a boiling or bubbling noise a lot. I do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator. Another link that you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other resources that you might need for your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144237848. -Noraina

      Answered by Samsung

  • QuestionIs this fridge available in a non-counter depth version?

    Asked by ecf.

    • Answer Hi ECF, Samsung has several full-depth versions of the 4-Door Flex Refrigerator, including the RF28K9380SG in Black Stainless with the Food Showcase Design, and the original 4-Door Flex model RF32FMQDBSR in real Stainless Steel. The Family Hub series RF28K9580 - Samsung's most recent innovation featuring a WiFi and Bluetooth-enabled 21.5" touch screen - has also been introduced in both Stainless and Black Stainless. Thanks for your interest, Ms. Samsung

      Answered by Anonymous

  • QuestionWhat should a person use to clean the black stainless steel so that it looks great for a long time?

    Asked by DEDE.

    • Answer Hello DEDE, Thank you for bringing this to our attention. We understand that it is essential for you to know what you should use to clean the black stainless steel to look great for a long time. We're here to help. As per checking, do not use benzene, thinner, Clorox, or car detergent to clean the refrigerator. They can damage the surface of the appliance and may cause a fire. For reference, attached is a link to the product's user manual where you can find information about cleaning the Samsung refrigerator, which you may check anytime. See page 32. https://downloadcenter.samsung.com/content/UM/201908/20190819221657190/DA68-03194D_EN_ES_FR-07_181206.pdf You may also refer to the link below containing additional information about care for refrigerators. http://image-us.samsung.com/SamsungUS/support/solutions/home-appliances/refrigerators/top-freezer/Refrigerator_Care.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144213188 -Angelica

      Answered by Samsung

  • QuestionAre these appliances fingerprint resistant?

    Asked by Julie.

    • Answer Hello Julie, Thank you for reaching out and raising your question about the Samsung - 22.5 Cu. Ft. Counter-Depth 4-Door Flex French Door Fingerprint Resistant Refrigerator with Convertible Zone - Black stainless steel. I understand you want to know if the product is finger-resistant. We are here to help. To answer your question, yes this product is finger-resistant. You can check this link https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-flex/gallery-refresh/pdf/Refrigerator_French-Door_RF23J9011SG_SPEC_SHEET.pdf to know more about the specifications of the product. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144359810. -Noraina

      Answered by Samsung

  • QuestionHow small are the door shelves? I have read a variety of responses but still not clear

    Asked by Pam.

    • Answer The right side of the refrigerator door shelves are a little more than 7 1/2 inches deep,good for drink bottles The other side with the ice maker varies from 1 1/2" to 6" deep and works for condiments. The bottom freezer drawer shelves are a little more than 3 1/2" deep.

      Answered by KLee

  • QuestionIs Samsung Refrig w/cool Select Plus RF23J901 also in Stainless Steel?Noticed on line that only Black Stainless is showing. We saw a stainless steel offered at Lowes. Wondered if you can order a stainless so it will match our other appliances.

    Asked by Anonymous.

    • Answer Yes. My BB store had both a Stainless Steel and a Black Stainless Steel in stock when I bought.

      Answered by DennyM

  • QuestionCan one of the vegetable or fruit crispers be used to store cheese and lunch meat?

    Asked by maj1215.

    • Answer Hi maj1215. Thank you for reaching out regarding your Samsung - 23 cu. ft. Counter-Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator if one of the vegetables or fruit crispers can store cheese or lunch meat. Regarding your concern, yes, you can. The upper shelves are the second warmest part of the fridge. This area can reach up to 40 degrees Fahrenheit, the ideal temperature for many foods. This makes it a good place to keep items that need to be cool but not overly cold. For example, have you ever had yogurt that somehow got frozen over? Storing certain items on the top shelf can prevent this while also keeping your food nice and cold. Here are examples of food to store on the upper shelves: Jam and jelly Cheese Leftovers Peanut butter Yogurt Snacks I suggest you check this link for further assistance. https://www.samsung.com/us/support/answer/ANS00084845/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144406936 ^Camille

      Answered by Samsung

  • QuestionWhere is the best place to install the power outlet in the wall behind the refrigerator?Usually, there is a space in the back of the refrigerator for the outlet to go.

    Asked by Anonymous.

    • Answer Closer to the floor in the center of the space

      Answered by Canadachick

  • QuestionWhy does my refrigerator sound like it never quits running?We plugged in our new refrigerator four days ago. Should it sound like it never quits running? We do not hear it turn on and off. It sounds like it is always on.

    Asked by Jodibug.

    • Answer Hello Jodibug, Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand your refrigerator sounds like it never quits running. We do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator. You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144288646. -Noraina

      Answered by Samsung

  • QuestionIce makerIs the ice maker the regular one or is it the one that makes 10lb ice a day?

    Asked by Anonymous.

    • Answer Hello, Thank you for reaching out and raising your question about the ice maker in your Samsung refrigerator. I understand you want to know if the ice maker is the regular one or the one that makes 10 lbs. of ice a day. We are here to help you. To answer your question, the ice maker is capable of making 10 pounds of ice a day and it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop. Your reference number is 1144348354. -Noraina

      Answered by Samsung

  • QuestionRefrigeratorsIs there a refrigerator that has double doors or bottom freezer that has a height of 65 inches or under. I'd like a more modern refrigerator but height can't be more than 65 inches. Thanks

    Asked by Kim.

    • Answer Hi Kim, Samsung's 3-Door RF220NCT is the shortest available French Door model at 65-3/8" to the top of the case. The height to the top of the door hinges is 66-3/4". Thanks for your interest, Ms. Samsung

      Answered by Anonymous