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Hello, Thank you for reaching out and sharing your feedback about the ice maker on your Samsung refrigerator. I understand your ice maker is not working and we do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ for ice maker not working. Just click the issue you're experiencing with your ice maker to guide you in resolving your concern. You can also watch the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144242124. -Noraina
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