A:AnswerThanks for the question. Samsung recommends leaving at least 2" on the side of the RS25J500DSR that would be opening into a wall, and 3/8" minimum on the other side, for circulation, ease of movement and to allow the doors to swing open. If your space is exactly 35-3/4" wide, I would suggest considering an alternate, narrower model. Samsung doesn't have side by side refrigerators available in widths less than 35-3/4", but there are several French Door models available that would be more appropriate for your location.
- Ms. Samsung
A:AnswerHi George,
If by the "no-ice light" you mean the "Ice Off" icon is illuminated, then the ice maker is turned off which is likely the reason your RS25J500DSR stopped making ice. Simply press the Ice button for 3 seconds so the Ice Off light is no longer lit up.
- Ms. Samsung
A:AnswerI'm sorry to hear your RS25J500DSR isn't cooling. Please make sure it hasn't inadvertently been placed in Cooling Off mode, which would be indicated by the temperature indicator lights "moving" or scrolling. To activate/deactivate Cooling Off mode, press the Freezer, Ice Type and Fridge buttons simultaneously for 5 seconds (until a chime sounds). The compressor should turn on a start cooling shortly. If this doesn't resolve the issue, please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to help.
Thank you,
Ms. Samsung
A:AnswerHello Kayee. Here is a link with some trouble shooting steps to get your ice maker working again (https://bit.ly/2VeH82N). If the problem persists, please reach out to us via any of the following outlets and reference ticket number 1141851778.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). ^Lo
A:AnswerHello Moe! Here is a helpful link to a troubleshooting guide to support your concerns on the refrigerator not cooling (https://bit.ly/2RnecED). Thank you for choosing Samsung to be a part of your home! ^Lena
A:AnswerHi Chuong! I'd like to help with this. This link (https://bit.ly/3wVTLkz) has information on what to do if the refrigerator is not cooling properly. ^Jecca
A:AnswerThanks so much for asking! This link (https://bit.ly/37bZRUy) has all you need to know about changing your filter, including resetting the indicator light. ^Jecca
A:AnswerHere is a link with some trouble shooting steps to get your refrigerator out of demo mode (https://bit.ly/2KmEKCk). We hope you find this helpful. ^Lo
A:AnswerIf the temperature bars are moving and the unit is not cooling, it appears that the refrigerator is in fact in demo mode. Please follow the steps included in this link to deactivate this and get the unit functioning as desired. (https://bit.ly/2KmEKCk),. ^Lo
A:AnswerI am including a helpful link to the user manual (https://bit.ly/2TMTwY8) on pages 19 and 20 to support your concerns on the clearance. Thank you for choosing Samsung! ^Lena
A:AnswerI am including a helpful link to a troubleshooting guide to support your concerns on the ice maker (https://bit.ly/2RoleJB). Thank you for choosing Samsung! ^Lena
