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We also had that problem & freezer stopped working. I saw a you tube video that told us to unplug refrigerator for 30 seconds then plug in and watch the system reset. Don’t open the freezer and set it on quick freeze too. It worked!
Sorry, there was a problem. Please try again later.Hey Dianaaa, Allow me to assist you on this. Please check this article( https://bit.ly/2ybIovx ) and take a look on the Low Ice Production section. If after performing the steps you don't notice any change, do not hesitate to contact us via: Facebook/Twitter: @samsungsupport. ^Joan
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