Main Content

Customer Ratings & Reviews

Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 1317 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 1,317 Reviews
  • Rating: 1 out of 5 stars

    Could be a Lemon

    Posted
    SAMSUNGED

    After 12 years with a troublesome refrigerator we decided to look at a new appliance. Since there were only two of us in the household, capacity didn't really matter. We were looking for the latest technology that would be energy efficient and trouble free. The unit was delivered on June 1, 2014. All seemed good for about two weeks when the ice maker would not dispense ice. The chute was clogged. I emptied it. The next day the same thing happened. I referred to the owners manual that suggested we lower the freezer temperature. Went from zero degrees to minus 3 degrees. That didn't help. Lowered to minus 6 degrees. That seemed to work but the ice wanted to clump together. The ice maker is on the door. The ice clumping made me suspicious of the temperature in the freezer. I went out and purchased 6 dial refrigerator/freezer thermometers and put three in the freezer and three in the refrigerator. The next morning the freezer temperature was plus 14 degrees and the refrigerator was plus 46 degrees. Contacted Samsung. Suggested unplugging the refrigerator for a few minutes and then plugging it in. Sort of the old "reboot" the electronics trick. That didn't help. Set the refrigerator side to 34 degrees. The temperature wouldn't budge and go lower. Set the unit to power cool. That brought it down to plus 37 degrees but I had to turn off the power cool for fear of freezing the items in the refrigerator side. In the meantime, the temperature in the freezer was now going down to minus 14 degrees and would slowly creep up to plus 10 degrees. Then one evening we heard a sound similar to a muffled motor boat sound coming from the rear of the unit. It sounded like a weed wacker at idle was my next thought. Contacted Samsung. The suggestion was to have a service call made. I completed on online form. The service request form required me to scan my original invoice into my laptop and transfer it into Samsung's service request. I received a service request ticket number at that point.The next morning the weed wacker noise went away. I waited for a response. The response was in the form of an email. The email stated: 1. Defrost the Fridge for 2 hours. Make sure to remove all of the foods inside of the fridge. 2. Physical damage or any damage is not cover by the warranty. Y/N. 3. Set the unit into Serviceable position. Y/N. 4. If there is no manufacture's defect, customer will be paying for the service center's evaluation and trip charge. Y/N 5. Alternate phone number. Send us another service request including the troubleshooting you performed and we will get back to you again. This ticket will be close since your going to create another service request. That was some email and I wanted to have someone come and take the thing away and drop ship it to the Samsung CEO's front door. I responded not to nicely to the email as you can imagine. After five days another email followed and stated that they would be sending someone to my home to look at the refrigerator. Two days later a tech came, looked at it and said that the issue could be with the main circuit board. So now I wait for the tech to return with a new circuit board. I will update this review a few days after the circuit board is replaced. In the meantime I cannot recommend this unit.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Have some reservations still

    Posted
    Nance
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I did do research on many refrigerators before we made the decision to purchase this Samsung model. We are now three weeks in to the purchase and so far so good. Some of the reviews I have read are very scary. We have almost returned this unit a couple of times. The ice maker is in the door, and one of the things I do not like is that it is very noisy. I noticed that there were other people who had the same complaint about this unit. There were people who were kicking themselves for purchasing Samsung and wished they had their money back and had purchased something different. There are also many horror stories about customer service when there is an issue. Then you turn the page, and you will see people who will not ever buy anything but a Samsung again. So, it basically is a chance you have to take with this particular brand. That is all I can say at this point. After looking at other makes, such as Whirlpool, General Electric, Frigidaire, I saw that people had particular issues with these models also. So, again, it is a draw as to which one is going to be the best in the long run. One of the things that we found to be rather humorous, was with one of the installers that set this refrigerator up for us. When they were through with the installation, my husband asked why the refrigerator door was higher than the freezer door. The response from the installer was, "oh, not a problem. When you start putting items on the shelves in the door, it will lower the door to the right level!!!!!!!" My husband and I about fell over. This guy must have thought we were pretty gullible and/or major stupid. We just said okay, and let it go. We were going to call the service department and fill them in on this conversation. The next day, however, someone from Best Buy called to see how the installation went. We gave them the necessary information they requested and then my husband proceeded to tell the person he was speaking with, the story about how the installer said that the door would level itself once we added items to the shelves in the door. From what my husband said, it sounded like the man on the other end of the conversation probably fell off of his chair. He informed my husband that this is absolutely not the truth, and assured us that someone would be out to level the door for us as it should be. On the other side of the coin, other than that, the installation went smoothly and both of the installers did a great job and were very thorough and handled the removal of our old refrigerator and the installation of the new refrigerator very carefully and professionally. We still have mixed feelings about this purchase. We don't know what each day might bring us with the Samsung brand. We are hoping that we are one of the lucky ones, that does not have major issues, but deep down we feel that we might also be looking for another refrigerator within the next two to three years. Hopefully not. I am going to say that I would recommend Samsung to a friend, but I hope I am not making a mistake. If things go south on this unit with us, I will definitely be back to vent my concerns and problems with everyone.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    A few problems

    Posted
    Newowner
    • My Best Buy® MemberMember

    I read a lot of reviews complaining about the icemaker. I just had this installed yesterday and in a separate cup, it made ice within hours. I still can't get it to make ice in the icemaker, though. The water runs fine. I did an instant chat with someone overseas this morning, who basically was reading the same manual as I was. Online, I found a reset button (which I hadn't seen in the manual) and tried that. I find the bottom of the icemaker hard to put back on, which you seem to have to do to get to the reset button. Looks like I might already have to have repair come out to check the water valve to the unit. disappointed in that. Also, be aware, that the words on the side of the display panel: Energy Saver, Freezer, Frig and Lighting, don't light up! See picture below. You need a light on and be right in front of the panel to see what they are. The support person today told me they're not supposed to light up. A miss on the part of Samsung. When measuring for delivery, do be aware you can rely on the dimension of the depth without the handles since those are put on in the house. They also have the capability to take off the doors of the frig if needed. Just some tips that would've been helpful in making my selection. Otherwise, it cooled quickly, the lighting is great in both the frig and freezer, and I like that it has the third drawer that I use for meat and cheese, that a lot of units seemed to have done away with.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Features

    Posted
    ErieBill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We bought this refrigerator as part of a complete kitchen appliance upgrade. The game manufacturers play is that they have very stylized handles, so to get appliances that look the same, you have to get all the same brand. We chose Samsung because of features we like on the refrigerator and dishwasher. We have a wall on the left side of the refrigerator that limits opening the freezer door to 90 degrees. We wanted a refrigerator that has a slim profile for the things (ice maker, bins) mounted on the freezer door. The first unit delivered was DOA; the lights inside didn't even light. (Yes, it was plugged in.) Best Buy delivered a new one the next day. We heard a high pitched noise and called Samsung to see if this is normal. They said it was not and set up a service call. (Mr. Appliance of Fort Collins, Colorado; I don't recommend those guys.) Every time the service man was here things got worse. The first time he ordered a part, but when he left the refrigerator was no longer level (it was level before he got here) and the freezer door was rubbing on the wall. When he came back, he had the wrong part. He leveled the refrigerator, but then the doors were not even. The freezer door was at the bottom of its adjustment range and the refrigerator door was at the top of its range, but the freezer door was higher than the refrigerator door. When Samsung called to see how the repair went, my wife told them of our tale of woes. They immediately said they would replace the refrigerator. The third one was the charm. This unit works great. I love the digital temperature readout; no more sticking a thermometer in the refrigerator to try to adjust the temperature. Kudos to Samsung for their customer-focused approach, calling to follow up on the repair and making sure we were treated right.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Like the design. Don't like food spoiling

    Posted
    TechiePretender
    • My Best Buy® Elite Plus MemberElite Plus Member

    We've had the refrigerator for about 3 years. It is a nice size for our family of four and the shelf access is very convenient. I would have given it five stars if I had reviewed it during the first few months. After a year and a half, however, we had several weeks where our ground beef spoiled the day after we brought it home from the store. Thought we were getting bad meat from market, but it turned out that the fridge had a problem. When we called a trusted appliance repairman, he told us that the Samsung refrigerators frequently need their compressor fans replaced. Ice builds up in the air circulation channel of the refrigerator cabinet and blocks the compressor/fan and burns it out. We were fortunate that our motor did not burn out and the fridge worked OK after unplugging it overnight so the "frost-free" fridge could defrost. We now compensate for the shortcoming of the refrigerator by leaving a thermometer in the vegetable tray. The thermometer fluctuates when we open the door too frequently, so we sometimes have to guess what the steady-state temperature is. Today the thermometer was reading 40 degrees, despite the refrigerator control being set at 34 degrees. Another package of ground beef went bad two days after a trip to the grocery store. And the refrigerator is unplugged for its second defrosting in two months. Sigh....

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Everything went well for 7 months

    Posted
    flashkaz
    • My Best Buy® Elite Plus MemberElite Plus Member

    THEN the ice maker stopped working and tiny dents appeared spontaneously on the front of the fridge above the ice dispenser on the other side of the ice maker. The first dent, we argued about, but there was no one else in our home and while we were arguing, at least a dozen more dents appeared in a pattern on the door. I'm sure it has something to do with the ice maker and know they use dry ice to fix dents, so as weird as this sounds, it's a thing. I have video. The ice maker began to slowly work again, but it doesn't make nearly enough ice like it did the first 7 months. And now it's all dented. I am absolutely furious with this purchase. To make matters worse, Samsung had a special where if you buy 3 or more major appliances, you get back $300. So we bought 5 appliances. They never sent the money after 6 months, so I had to call. After my call, they sent me a debit card with $150 on it. So I had to call again and still waiting for the other half. The person on the phone acted like Samsung didn't have the money to honor the promise even though this indicates they sold a BUNCH of major appliances. The microwave, stove with convection and dishwasher are all doing very well, but if we have to buy a new refrigerator, there's no way it will be a Samsung. I'm glad I bought the Geek Squad insurance though i haven't had time to call them yet. I wanted to see if anyone else had experienced the weird tiny dents that just appear. Please, if you have experienced this, reply to let me know.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Fridge died in under a year and Samsung wont help

    Posted
    MadMaverickMatt

    My refrigerator died yesterday. I woke up to a sopping wet floor and most of my freezer stuff melted. I tried the basic troubleshooting and waited several hours. It hasn’t cooled back down. I called for service and I was told it’s out of warrantee. It is not, but to verify that will take 2 days. Why does it take two days for someone to read my receipt that I sent in via email? This is ridiculous. Add to that that they are refusing to setup a repair order until my warrantee is verified. and that will take another two days at least because there is no one in my area apparently. So now I’m looking at being without a refrigerator for at least 5 days. I have small kids. How exactly am I supposed to manage without a refrigerator for a week? I told them just to setup the repair and I would pay for it then they could reimburse me once they had verified this. They refused. Then after leaving my on hold several times for several minutes each time they hung up on me after I told them to fix it. Is this how you guys do business? Sell sub par products and then dick people around rather than honor your warrantees? This is the worst service I have ever had and unfortunately I have had to deal with Google so that is saying a lot. You guys need to clean up your service department.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very nice fridge

    Posted
    RaidersCarr4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this fridge to replace my 10 year old whirlpool and have been very pleased so far. At first my Samsung fridge was making a loud noise when water ran from the main line to the ice maker, it was really loud and lasted about 3-5 seconds. I contacted best buy and a rep there told me this was normal, I then started doing some research just to find out that most places I checked also mentioned this noise was normal. I called best buy again because if this was the case I was going to return it and exchange it for another model. The supervisor at best buy did some more research but this time by contacting Samsung. A tech at Samsung advised for me to check my water pressure but I was not sure that was the problem since best buy installed my fridge. I did a test I was not aware of when checking your water pressure. First take a glass/cup and fill it with water through the water dispenser and count for 10 seconds, after 10 seconds, stop and measure how much water filled on to glass/cup. You should have 6 Oz of water for every 10 seconds, I found out my fridge was dispensing 13 Oz every 10 seconds so my water pressure was too high. I then continue to adjust the pressure by turning the main line (in back of the fridge) off then slowly turning it on again and continuing with the water tests until I reached 6oz of water to every ten seconds. To my surprise the noise stop COMPLETELY!!! I never thought best buy would install a refrigerator without checking the water pressure. So don't panic if you are experiencing a similar situation..CHECK UR WATER PRESSURE because best buy won't. Worse case scenario, if this does not work for you, you have 15 days to return it no questions asked. I hope this helps

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great fridge but only had it for a month.

    Posted
    Dpark3320
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First off, I have only had this a month and I gave it 5 stars as u have been impressed. After reading many reviews online for this side by side Refridgerator I was a bit skeptical as many people mentioned that they had issues with the ice machine, therefore, I did buy the 5 year protection plan for 149.00 from best buys geek squad. Also, keep in mind that I have only had he fridge for a month, but everything is working wonderfully and the ice machine and water dispenser in the door is one of the biggest selling points for me as it is in the door and does not take up space in the freezer area. I am very impressed with the size as it is the same as I had before in my side by side but the ice machine was on the shelf and took up a lot of space. The negative is that the display does not light up. Many people mentioned this but I did not understand what it meant as there is a light when you are getting ice or water that illuminates into your glass, however the light does not illuminate so you can see what buttons you are selecting. There is a digital display however there is no light that turns on to show you if you are adjust the fridge temp, freezer temp, energy saver or the lighting button. Other than that I have been very impressed, however it is only a month old. Oh yeah, it seems to scratch easily. But for the price it was a fantastic deal. When it was delivered there was a dent in the front panel but nothing that could not be covered by a magnet and we received an extra 10% off. Great fridge at a great price. The Best Buy delivery guy was great.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Working good so far

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have had the fridge for about 6 months. My wife felt the fridge side wasn't getting as cold as it should. After I lifted the fridge off the front rollers and leveled it out she said it seems to be much colder despite the fact the temp reading didn't change. We do have the gurgling but I have read mixed reasons why that happens and I'm not concerned with it all. Ice and water are working great. We had a water cooler before (with those big bottles) that worked awesome but so far we haven't had a need to set it back up. The cost of the bottled water almost offsets the cost of filters but adding in the convenience of not having to lug those large bottles offsets any extra cost for me. Ice drops are a little loud but not much louder than my previous fridge. I have had only one ice jam and not ever having an in door ice dispenser just left it jammed. Unfortunately, the jam left the small door the ice falls out open a little which allowed warm air to enter the dispenser and was melting the ice. So I had a small puddle from that which taught me valuable lesson .... never leave it jammed. My bad. I will add the jam was easy to clear and it hasn't happened since. Other than that one incident, we haven't had any water problems with the ice and water dispenser. Also, no problems with the freezer side. Both sides are very well lit too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Fridge- Please read review.

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After owning Samsung cellphones for 10 years I thought I would try their fridge. I bought this item as an open box purchase and took it home myself. After plugging it in I found that the freezer side did not work. I immediately called Samsung because the fridge was new and under warranty. There was a major language barrier at the Samsung call center but they were VERY POLITE and tried their best. The representative told me to give it 24 hours and call back again if it still did not operate properly. The next day the freezer still did not work and I really did not want to go through the language issue again so I approached the issue a different way this time. I called a local appliance company who was a Samsung authorized repair facility and they contacted Samsung. Samsung has TOTALLY stood behind their product and has sent the repair company out 3 times to replace different sensors and Samsung has covered every penny of the visits! This is a beautiful fridge and has massive amounts of room in both the fridge and the freezer sides. The ice maker mounted on the freezer door opens up so much more room on the freezer shelves. The fridge has 3 drawers for storage and a huge amount of room on the door and shelves. Even though I have had issues I still rated this fridge a 5 because of its functionality, storage capacity, great looks and Samsung's warranty. I would definitely buy this fridge again.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Failed after only 2 years

    Posted
    Disappointed
    • My Best Buy® MemberMember

    I purchased this model in June of 2015. In May of 2017 the freezer slowly failed. 1st service visit said it was probably the inverter board, they often go bad. That didn't fix it. 2nd service visit said it must be the main control board. That didn't fix it. 3rd service visit said that the sealed compressor system is bad and should be replaced under Samsung extended warranty - Call Samsung. I did but after 21 days, multiple calls, and 4 service tickets being opened by Samsung, we still hadn't had a factory authorized service tech sent out. It was very very frustrating, to say the least! Finally, I had to find a factory authorized tech without Samsung's help. 5th service visit said the compressor system was contaminated, as well as the evaporator which, due to its close proximity to the thin plastic walls of the freezer was impossible to replace with out melting the plastic with the blow torch. No service company will replace the evaporator because they (and not Samsung) are on the hook for the damage to the walls of the freezer compartment. So the refrigerator is officially unrepairable. Now I get to argue with Samsung for reimbursement. I've heard that that can take up to 3 months of phone calls, and even then may not succeed.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Happy with this refrigerator

    Posted
    John

    Did lots of research before purchase. Have used it for 6 months now so feel able to give fair review. Several bad reviews noted these items: 1- Noise: My refrigerator sits in kitchen adjacent to great room. Every now and then I will hear a slight noise then realize it's the refrigerator. I'm talking very slight noise, no where near what some reviews stated. Satisfied with noise. 2- Ice Maker: Many reviews stating ice maker did not work. My refrigerator was set up by Best Buy, including the ice maker. It did not work either. Arranged repair via Samsung warranty and it was fixed within two weeks. Repair man stated it wasn't set up properly. Watched Best Buy do it per owners manual so not sure what happened however replacement has not failed. One star deduction since it didn't work initially however satisfied with ice maker. For me the refrigerator side has one shelf too many. You have to set one section very narrow if you wish to put tall items such as milk or 2L drink bottles on one. Fortunately the door storage facilitates this so I just had to get used to it. Just had a red icon appear on display, did not realize there was an in line water filter which now needs to be replaced. Checked on line and they run ~$25 a piece for OEM filter. Info states they last 6 months or 400 gallons. Not that big a deal although price seems high. Some cheaper alternatives out there but want to see an OEM replacement before I consider looking at others. I like this refrigerator and would certainly recommend it to others.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    OK refrigerator but problems abound

    Posted
    BHSPhysicsTeacher

    Order Number: 1115047236928 Bought my new Samsung refrigerator in mid-February, replacing a 15-year old Whirlpool unit. Did my research and believed I was making a good choice. I spent more on this fridge than I did on my first car! The delivery was set for an afternoon, which, as a current high school teacher, I got a "sub" for. Then the call that they would be there at 11:00. Problem #1. Took care of it by asking a colleague to "cover" my class -- but not cool. Delivery people were good but dropped the fridge door upper hinge when installing it -- left a tear in the white plastic at the bottom. Not a big deal, but I chose to call the number provided for "delivery problems" and report it. Not much interest there -- took my info but told me to "go to the store" and report it. Don't have time for that, and believe two other reporting methods should suffice. Problem #2. Filled in an online survey about the damage. Expected at least a response. None ever received. Problem #3. Two days ago (March 6), opening the fridge door makes me think of a well-done Halloween haunted house with the screechy doors. Terrible and annoying noise. Tried WD-40 and finally had to take the door off and grease the absolutely dry lower hinge. Did Samsung or the delivery folks ever think of this? Apparently not. Didn't want to "call it in" and spend another 4-hours waiting for the repair person. Problem #3. Not happy -- won't buy any more Samsung products, and will think twice about Best Buy...

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Refrigerator!

    Posted
    Oickel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Our nearly 9-year old GE refrigerator literally died suddenly one evening, so off to Best Buy for a new one with barely an hour to shop before closing! We aren’t into all the fancy gadgets that add cost and increase the likelihood of something failing, so this Samsung side by side fridge was just what we were looking for! A simple in-door ice maker makes for ample freezer shelf space, and the refrigerator side has more room than our old fridge. Food is kept nicely cold too! We’ve had this new fridge now for about a month and we absolutely love it! A common complaint from other reviewers is that the light on the fridge side is more backlit because there isn’t a light on the top, but to us this is a small thing. Our old fridge had a top light, but that made tall bottles only fit on the sides and not the middle where the light strip came forward towards the door. Now with this new Samsung fridge, tall bottles and other talk items can fit everywhere on the top shelf! As to the light indicators on the ice and water dispenser that other reviewers have complained about as well, that’s not a big issue for us either as we don’t wander around in the kitchen in the middle of the night, in the dark, looking for a glass of ice water! We keep two insulated glasses of ice water by our bed each night.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Really Nice Refrigerator

    Posted
    JimCNapa
    • Verified PurchaserVerified Purchase

    I've now owned this fridge for about 3 weeks. So far, so good. Not quite 5 stars though. I like all of the features; it is pretty simple. It has a nice ice maker, filtered water, easy digital controls for the temperature of the freezer and refrigerator, loads of room in both sides. The few quirks: I read about some odd noises. Yes, it makes some odd noises, but they seem to be getting quieter as it is used. For example, there is a noise from the ice maker, sounds a bit like a car's starter motor for a few seconds. That noise has mostly disappeared. Someone else wrote about the freezer door requiring a push to get it to close. That too is true, the issue being caused by the ice maker motor connection (in the freezer wall) to the ice maker unit in the door. The two pieces can get out of synch. The door unit's matching part is spring-loaded so that when they are out of synch the door will still close, but it does need a little push... no big problem, and it re-synchs when the ice maker is used again. Lastly, I have had one of the shelves in the refrigerator door jump out of place if if the door is closed kind of hard. This seems to be from heavy items in the door that can slide against the edge of the shelf, like large pickle jars. Takes some getting used to. All in all, I think it is a really nice unit, and I would buy it again.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty Darn Good!

    Posted
    terryscott621
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought this after returning a GE French door fridge that was super noisy. First and foremost we wanted a quiet fridge and this Samsung fridge is just that. It’s very quiet. The only noise we hear it make is after you use the ice dispenser, you will hear the water line or the ice dispenser make some noise for a few seconds then shut off (no big deal for us). The shelves are also pretty solid compared to other fridges we looked at. They feel sturdy and strong. The inside could use some extra lighting down low. If you have tall items or just a lot of items on the upper shelves it will block a lot of the light that gets to the lower shelves and drawers. Also, the ice bucket is on the small side. If you use a lot of ice (which we don’t) you may have issues with not enough ice. Overall though this fridge is super quiet and has a super sleek modern look that we love. A few small knocks against it for the lighting and the small ice bucket, but it keeps our food cold and looks great doing it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall ok refrigerator

    Posted
    Alex622531
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Plenty of ice made, water is always very cold. Plenty of room in the freezer. Shelves in the refrigerator have limited position slots, wish it had more options for setting the shelves. Sufficient room on the doors for bottle/ gallons storage. Good size drawers. Free delivery but what an ordeal. You get an automated call the night before, telling you the timeslot. You cannot choose what time works for you. If you want a specific time you have to pay $75. The first delivery of the refrigerator I had to refuse because the door was damage and they do not set up a new appointment until they return to the warehouse. Once I got the second refrigerator they messed up on hooking up the waterholes. I had to wait and set up a service call to have a tech come out and fix it. The delivery part is the worst Best Buy has to have more of an oversight on their contractors.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer Be Aware

    Posted
    Frustrated

    Please be aware of a problem that most Samsung products suffer from. Our three door refrigerator, that is only five years old, had one of its door handles break while trying to open it. The part, which holds the pin that holds the door handle, broke. The plastic part IS NOT REPLACEABLE. That means that if this part breaks, you have to buy another complete door. There is nothing wrong with the door other than this weak plastic part. The plastic part that failed probably costs a buck or two to make and maybe twelve dollars in a store, if it was sold, now costed us $300. It seems that during design and assembly, SAMSUNG has placed a PLASTIC part that is not repairable and the customer is responsible for their mistake. Custom services' response was that there was nothing they could do because my refrigerator was not under warranty. Since my fridge is five years old, a warranty wouldn't have helped anyway. Your concern should be that SAMSUNG's products have these parts in them. If your spending your hard earned money on SAMSUNG products, your depending on the SAMSUNG name and reputation to help its customers out when one of their products has failed. This is a design flaw by SAMSUNG. SAMSUNG should take responsibility for their mistakes.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall very good

    Posted
    KentB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a very good refrigerator/freezer. Some minor design issues but nothing that I can't live with. For example you end up with ice and water in the tray of the door dispenser. Regardless of how careful you might be you are going to end up with little puddles of water that eventually will get large enough to spill over. I have opted to keep a dish towel nearby to wipe it off from time to time. And, if you are used to BRIGHT lights in the refrigerator they are not. There are LED lights (cooler and cheaper to operate) at the back of the fridge. If you have large items blocking the lighting from the back it can be a little annoying. And, finally the ice maker. I do like the fact that it's in the door and takes up less shelf space. I don't like that there is not an easy way to reach in and get ice cubes or that it never seems to get completely full. Most freezers have a door that you can open to get to cubes, with this one you need to tilt the entire ice maker out in order to reach verbally that sounds easy but in practice can be a little problematic as it is not hinged you just have to manage the process. And most ice makers eventually reach a point where they automatically stop making ice. I don't consider myself and my family to be overly "frosty" in our use of the ice but have not seen it get full enough to shut itself off yet. Bottom line it's a good fridge with some minor design flaws!

    I would recommend this to a friend