Questions & Answers

Q: QuestionPurchased this one bc it could be installed 2 days from now and need a new d/w fast. Just re-read the specs and realize it doesn't have a hard food disposer. Do you have to rinse the dishes well before loading? My last several have had a disposer :(

Asked 5 years ago by Lynnie66.

• A:Answer Just a quick rinse to make sure there are no large food left on dishes. Most of the time I just scrape leftover food into the trash and have had no issues yet.

  Answered 5 years ago by NachoVerified Purchase

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Q: QuestionIs the silverware basket on the bottom row removable?

Asked 5 years ago by dude.

• A:Answer Yes, there are two of them and they both are removable. Great dishwasher!!

  Answered 5 years ago by DeepC

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Q: Questionthe auto release for the door has stopped working. Technician has come once, but is coming back as it isn't solved. Is this common? It tries, but just can't quite pop open

Asked 5 years ago by Terri.

• A:Answer I’ve read about this all over the internet and it made me fearful to buy the dishwasher as it seems to be very common. It hasn’t happened to me yet though.

  Answered 5 years ago by DJIce

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Q: QuestionDoes this unit have any pre-clean cycle like steam or hard food removal? If not does Samsung make such a DW like LG?

Asked 5 years ago by robusto.

• A:Answer There is no pre-clean cycle. Not sure why you would need to "pre-clean". If the dishwasher is functioning correctly, with good detergent, it should clean the dirty pots pans and dishes without a pre-wash. We put our dishes in dirty, no rinse, just knock off the big chunks and let the machine do it job. This one does the job and does it great.

  Answered 5 years ago by Pbo1

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Q: QuestionHow do I take apart? I’m getting black mold and cleaning cycle does not take care of it

Asked 1 week ago by K.

This question was asked about the related product: Samsung - 4.4 cu. ft. Top Load Washer with ActiveWave Agitator and Active WaterJet - Platinum

Q: QuestionWhen will this product be available? And will the sell price be honored?

Asked 4 months ago by Anonymous.

• A:Answer Dear Valued Best Buy Client, To better assist you with your question about availability and pricing, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 4 months ago by Samsung

  
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Q: QuestionWhere do I find the serial number on my dishwasher?

Asked 6 months ago by Anonymous.

• A:Answer Hi there, The Samsung link below will help you find the serial number of the dishwasher. Please swipe to the right and check which of the three possible locations you can see the dishwasher serial number. https://www.samsung.com/us/support/#find-codes ^Rodel

  Answered 6 months ago by Samsung

  
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Q: QuestionHow much clearance is needed for the fully opened door?

Asked 6 months ago by curious1234.

• A:Answer Hello there, We recommend visiting your nearest retail outlet to see the appliance in person and measure the distance from the door when it is fully open, to determine the required clearance. To avoid the hassle of travelling, You can contact the retailer to speak to a salesperson and have them measure it for you. Their details are as follows: The Best Buy Customer Service department is available at (888) 237-8289, 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about the measurements. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148949406) to help our team gather your information. Have a great day. ^Charles

  Answered 6 months ago by Samsung

  
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Q: QuestionDoes this not come in the bespoke white glass?

Asked 11 months ago by alanherron.

This question was asked about the related product: Samsung - Bespoke AutoRelease Dry Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, Linear Wash, 39dBA - Navy Steel

• A:Answer Hi Alanherron, No, this dishwasher is only available right now in Fingerprint Resistant Black Stainless Steel and Fingerprint Resistant Stainless Steel colors. ^Rodel

  Answered 11 months ago by Samsung

  
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Q: QuestionHad this model since '19. When it throws a code "LC", that must mean there is an internal leak getting inside since there is no visible water or the like underneath at the floor? Is it cost effective to service it or trash it and start over?

Asked 1 year ago by Dave.

• A:Answer It’s not a show stopper but gets annoying. I decided to service mine then sell it and replace with a Bosch for about $500 less.

  Answered 10 months ago by MarioK

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Q: Questioncode 4c is showing on our dishwasher

Asked 1 year ago by Angela.

• A:Answer Code 4c indicates a water line issue.

  Answered 8 months ago by 1234567890

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Q: QuestionWhat is the cost of the accessory hookup kit?

Asked 1 year ago by Anonymous.

• A:Answer Greetings, To check the price and the availability of the hookup kit, you may contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon - Fri, 9:00 AM - 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to order. Thank you and have a great day! -Ricardo

  Answered 1 year ago by Samsung

  
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Q: QuestionIf I order a dishwasher and pay for installation and removal of old appliance , do I have to disconnect the old appliance?

Asked 1 year ago by Anonymous.

• A:Answer No, it was great they disconnected it for me.

  Answered 1 year ago by CarriePVerified Purchase

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Q: QuestionCan someone please tell me how many inches is the door? Just the stainless steel part. Or just the black bottom part. Either one. I want to make sure it aligns with the rest of the kitchen cabinets.

Asked 1 year ago by maria.

• A:Answer Hi Maria, The dimensions of the dishwasher are 23 7/8" x 33 7/8" – 35" x 25". Please see the "Dimensions" section on page 2 of the spec sheet for reference. Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/dishwashers/rotary/pd/dw80r9950ug-aa/newspecsheet/DW80R9950US_V6.pdf Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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Q: QuestionWhy are my dishes coming out cloudy every time I wash

Asked 1 year ago by Lina.

• A:Answer It is probably your soap or your rinse aid. I find that the drop ins work best. never had trouble cloudy dishes.

  Answered 1 year ago by DominicP

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Q: QuestionI notice the back silverware basket rides higher than the front one, stopping the mid rotor from spinning. The back basket fits the front position fine but neither fit the rear position. Did I get 2 front baskets by mistake?. .

Asked 1 year ago by Chris.

• A:Answer Possible, mine fit in both the front and the back of the dishwasher.

  Answered 1 year ago by StevenSVerified Purchase

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Q: QuestionHello, I like everything about this dishwasher. My only hesitation: how well it dries the dishes. My first time with 'condensation drying'. I don't know anyone who has a dishwasher with this option. How is your experience with drying dishes? Thanks.

Asked 1 year ago by Chida.

• A:Answer I was a little nervous about how this dishwasher dries too. Fortunately, this is an amazing feature. This dishwasher throughly cleans and dries the dishes every time! You can put plastic anywhere (top or bottom) in the dishwasher without fear of pulling out melted/burned items. It’s dries better than the Kitchenaid I had before. I’ve only had it about 2 months now but I absolutely love it! The open door as it dries is also a clue for the kids that dishes are cleaned and need to be put away. It won’t disappoint!

  Answered 1 year ago by 3BGCLTVerified Purchase

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Q: QuestionHow much detergent and rinse aid do you use for a smart 46dba dishwasher with stormwatch

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - Linear Wash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 39 dBA - Tuscan Stainless Steel

• A:Answer regular armount

  Answered 1 year ago by user959436

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Q: QuestionI have been looking for a tuscan Stainless steel dishwasher for months but they are unavailable on this website (and others). Does Samsung still make them, and if so, when will they be available?

Asked 2 years ago by Whererthey.

This question was asked about the related product: Samsung - Linear Wash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 39 dBA - Tuscan Stainless Steel

• A:Answer i have same question. I have been looking. i have a fridge and oven and want to match the Dishwasher

  Answered 1 year ago by Anonymous

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