“Are the racks plastic or metal? I have another brand with metal racks that were plastic coated and are rusting after only a few years. If these are the same what is the Samsung warranty against this problem?”
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Greetings! We are happy to answer your question about the racks of this Samsung dishwasher model. The racks are metal that are nylon-coated. The limited warranty covers manufacturing defects in materials or workmanship encountered in a normal household and noncommercial use of this product. Cosmetic damage caused by the use of equipment is not covered. I have shared this model's user manual link below. Please turn to pages 59 - 60 for the complete information on the limited warranty. https://downloadcenter.samsung.com/content/UM/202308/20230809163709370/North_America_DW5000C_WEB_DW0003_English.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147311986 to help our team pull up your information. Leo
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