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Hi Kimmie, Thank you for reaching out and we hope you are in good health. We are glad to know that you have purchased a Samsung refrigerator. I have included a link below that will resolve your issue with the ice maker. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice I have also included the user manual link below. Please click on the link and turn to page 24. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144306556 Leo
Sorry, there was a problem. Please try again later.Is it on? Theres an off and on button on the top inside fridge to turn it off. My guess is that it's off? Its takes a few hours for the first ice to make after its turned on.
Sorry, there was a problem. Please try again later.
