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Sandi, we aim to ensure that using the refrigerator is effortless for you. Let us help you out with your fridge's freezer. Let's examine where the frost is and how to prevent it. Please click the link below for details. Frost forms in the freezer or refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146163185) to help our team pull up your information when you message us. Have a great day. -John
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