“ice maker trouble we have model rf267aars the ice maker is putting pieces of plastic in our ice, it over flows water around the ice hopper and freezes everything. do you have any suggestions?”
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Hello zeke, Thank you for reaching out and sharing your feedback about the ice maker in your Samsung refrigerator. I understand you're having an issue with your ice maker as your ice has pieces of plastic and it overflows and freezes. We apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ and just click on "Ice bucket is stuck or has a block of ice" to guide you with the issue. You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001688/ if your ice maker makes small, cloudy, dirty, or clumped ice. Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144271732. -Noraina
Sorry, there was a problem. Please try again later.We have not experienced this. I know the first few batches of ice we dumped as instructed to get rid of factory odor/oil etc. All I can think of is the hose isn't connected properly. There should be no leakage.
Sorry, there was a problem. Please try again later.I'm sorry to hear you're having issues with your RF267AARS. Please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to help determine your options for having your refrigerator serviced by a qualified technician. Thank you, Ms. Samsung
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