My refridgerator will not cool below 55 degrees and there appears to be a lot of ice build up in the back. What should I do? null

Question

Samsung · Accepted Answer

Hello Neal,

Thank you for reaching out and raising your concern about your Samsung refrigerator. I understand you're having an issue with your refrigerator not cooling down below 55 degrees and there's a lot of ice build-up at the back of the refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.

To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109344/ if there are frost forms in the freezer or refrigerator. Just click on "Frost in the freezer or refrigerator" for the troubleshooting steps.

You can also check this link https://www.samsung.com/us/support/answer/ANS00080450/ to know what is the best temperature should you set on your Samsung refrigerator.

Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144359564.

-Noraina

Eric · Answer

Vacuum the coils of any dust and check to see the door flap closes behind the French doors. Otherwise, call in for service.

Answer

Hi Neal,

I'm sorry to hear you're having an issue with your RF261BEAESR. I would suggest calling 888-BEST BUY or 800-SAMSUNG to speak with an agent who can help determine the best course of action to resolve this issue.

Thank you,
Ms. Samsung

Berg · Answer

Check the drain behind the cover in the back of the freezer. It cold be frozen

“My refridgerator will not cool below 55 degrees and there appears to be a lot of ice build up in the back. What should I do?”

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