Questions & Answers

Q: QuestionIs this black stainless steel???

Asked 9 years ago by Anonymous.

• A:Answer No

  Answered 8 years ago by MontanaVerified Purchase

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Q: QuestionIf I bought a refrigerator on March 28, 2016, for such amount and now it's on sale for less and the date now is 06/27/2016, can I get the difference back?

Asked 9 years ago by Yesi.

• A:Answer Not to be snarky, but have you gone in and asked face to face? Also, might want to check your credit card. Some credit cards offer price protection.

  Answered 9 years ago by Goofball

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Q: Question1. Can I mount a water reservoir on top of the frig to supply the ice maker? Does ice maker require line pressure like 40 psi? 2. Frig is in a summer cottage. Can the lines in the frig be easy drained to prevent any damage from freezing in the winter?

Asked 9 years ago by BootjackJoe.

• A:Answer It needs water pressure (almost all plumbed in units need actual water pressure). If I were you, I would invest in a unit that does not have built in water or Ice and buy a separate table top ice maker.

  Answered 8 years ago by TheExPatVerified Purchase

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Q: QuestionWhat is the height? How deep on outside of fridge? Does it come in black? Is there a top drawer in the freezer? What is the size inside if the freezer? Does the door hold gallon containers? How many drawers are in the refrigerator section?

Asked 9 years ago by chief.

• A:Answer Here are the questions I can answer off-hand. There are 3 drawers in the fridge (2 crisper style and 1 long pantry one under them both) Door holds gallon milk container on either side.

  Answered 8 years ago by NateVerified Purchase

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Q: QuestionAnyone else experiencing a loud "popping" noise? It's not ice dropping, but it could be ice making. It can be *very* loud. Have had fridge 3 days.

Asked 9 years ago by PoppingFridge.

• A:Answer Hello, Thank you for reaching and sharing your feedback with your Samsung refrigerator. I understand you're having an issue with your refrigerator being noisy and we do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator. Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this all the troubleshooting guides, links, videos, and other resources that you might need for your refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144238693. -Noraina

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat are the dimensions of this refrigerator

Asked 9 years ago by Anonymous.

• A:Answer Almost 36 inches

  Answered 8 years ago by SciroccinitVerified Purchase

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Q: QuestionWhat are the actual dimensions? (width, height, depth)

Asked 9 years ago by Inquisitive.

• A:Answer Hello Inquisitive, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the actual dimension of this Samsung refrigerator. We're here to help. Here's the dimension: A. Width- 35 3/4" (909 mm) B. Overall Height- 70" (1778 mm) C. Depth- 35 3/4" (910 mm) You may also refer to the link below for the user manual, where you can find the complete measurement of the product. See page 6. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144216177 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the diff between RF261beaear and RF260beaes RF262beaes

Asked 9 years ago by Bob.

• A:Answer Hello Bob, Thank you for reaching out and letting us know your inquiry about the differences between these Samsung refrigerators. We understand that this information may be essential for you to know. We're here to help. As per checking, there are a few differences between these refrigerators. Attached is a link to the website to check the differences. https://www.samsung.com/us/compare/#category/N0002401/products/RF260BEAESG%2FAA,RF261BEAEWW%2FAA,RF262BEAESR%2FAA For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144304890 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionAre the ice cubes small square or half moon shaped?

Asked 9 years ago by Chuck.

• A:Answer The ice is half moon shaped.

  Answered 9 years ago by Jrodas1121

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Q: QuestionWhat is the depth of this refrigerator?

Asked 9 years ago by Anonymous.

• A:Answer Hello, Thank you for reaching out and letting us know your inquiry about the depth of this Samsung refrigerator. We understand that this information may be essential for you. We're here to help. As per checking, the depth of this refrigerator is 35 3/4" (910 mm). For reference, attached is a link to the user manual containing additional information about the product, including the measurement. See page 6. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144214051 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionWhere do we find water filter replacements at the best price?

Asked 9 years ago by Chiapet.

• A:Answer Ebay

  Answered 8 years ago by FletchmantooVerified Purchase

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Q: QuestionSamsung's website says this refrigerator has 10 year warranty on the compressor but best buy website doesn't. Which is correct?

Asked 9 years ago by ness.

• A:Answer The manufacturer.

  Answered 9 years ago by Keith

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Q: Questionfreezer doorwhen delerving can you remove bottom door on freezer for doorway entrance

Asked 9 years ago by mike.

• A:Answer Yes

  Answered 8 years ago by Klud519Verified Purchase

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Q: QuestionMy refridgerator will not cool below 55 degrees and there appears to be a lot of ice build up in the back. What should I do?

Asked 10 years ago by Neal.

• A:Answer Hello Neal, Thank you for reaching out and raising your concern about your Samsung refrigerator. I understand you're having an issue with your refrigerator not cooling down below 55 degrees and there's a lot of ice build-up at the back of the refrigerator. We do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109344/ if there are frost forms in the freezer or refrigerator. Just click on "Frost in the freezer or refrigerator" for the troubleshooting steps. You can also check this link https://www.samsung.com/us/support/answer/ANS00080450/ to know what is the best temperature should you set on your Samsung refrigerator. Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144359564. -Noraina

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the depth of 35.6 inches measured from the back wall or the back of the unit?My current unit is 33 inches deep, with another 2 inches of clearance between the unit and the wall. When this one is described as 35.6 inches deep, does that include the clearance between the unit and the wall?

Asked 10 years ago by Anonymous.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator - Stainless Platinum

• A:Answer The listed depth is from the back of the unit to the front including handles.

  Answered 10 years ago by CommunityAnswer

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Q: QuestionDoes this refrigerator have a smart meter inside?

Asked 10 years ago by Patricia.

• A:Answer If you mean by Smart Reader, a digital temp control, then yes. It lets you know if you have not closed the doors or if the temp gets to low.

  Answered 10 years ago by Jess

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Q: QuestionWhite fridge handlesIn the pictures, the white style looks like it has silver/stainless steel handles, for a more modern look. Please verify. This makes a difference in what finish I purchase!

Asked 10 years ago by Anonymous.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White

• A:Answer The white fridge has white handles

  Answered 9 years ago by Chris25Verified Purchase

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Q: QuestionDoes this model come with the EZ-open handle on the freezer part?The French-door fridge at work requires a bit of muscle to open the freezer compartment. I like the clean lines of this fridge, but was wondering if it comes with the EZ-open handle. If not, do you have any other recommendations in this price range? (OK with other brands, too)

Asked 11 years ago by Anonymous.

• A:Answer Not sure what you're meaning by EZ-open handle. However, the freezer opens easily by lifting the handle and pulling. No effort at all to open.

  Answered 9 years ago by Tina

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Q: QuestionWhy is the white model more costly than the stainless steel ? I have seen the difference of up to $300.00.

Asked 11 years ago by lost in the hills.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White

• A:Answer MARKETING! Years ago white was the default color, others were extra. Now the powers that be have decided that stainless is cool so if you want white you pay. It is not manufacturer-driven, it is marketing-driven.

  Answered 10 years ago by BENCHTECH

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