Questions & Answers

Name: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White
Brand: Samsung
SKU: 5100704
Price: 1549.99 USD
Rating: 4.5 (4550 reviews)

Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White

Model:: RF261BEAEWW; |
SKU:: 5100704

User rating, 4.5 out of 5 stars with 4550 reviews.

Highly rated by customers for:

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QuestionWhat are the dimensions of the shelves?
Asked 5 years ago by Pablo.
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QuestionMy freezer has stopped freezing and noticing the food is thawing out. Is there something you recommend? Either a part or something that needs to be cleaned.
Asked 5 years ago by Nikki.
- Answer Throw the fridge out and never buy another Samsung product.
  Answered 3 years ago by krushed
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QuestionHow far does the freezer stick out when it is fully open?
Asked 5 years ago by Cecilia.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- Answer Hi there, I can help with that. The measurement from the front of the drawer to the back of the unit with the drawer opened is 48 inches. Thank you for choosing Samsung. ^Brad
  Answered 5 years ago by Samsung
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Questionhow do you attach the handle to freezer? the left side came off and there is no where to attach the screw
Asked 5 years ago by Anonymous.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- Answer Hi there, I can help with that. I have some information that will show you how to attach the handle. Thank you for choosing Samsung. ^Brad
  Answered 5 years ago by Samsung
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QuestionMy temp on top is flashing of the right top is flashing 37 degree and there is a red light to the left of it. Why?
Asked 5 years ago by John.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Fingerprint Resistant Refrigerator with Internal Water Dispenser - Black Stainless Steel
- Answer Hi there, I see you are having issues with your Samsung Refrigerator. I would love the opportunity to chat so that we can resolve this concern. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142484297. We thank you for being a part of the Samsung family. ^Brad
  Answered 5 years ago by Samsung
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QuestionOur Samsun refrigerator Model RF216BEAESR dispenses water to forceful is there a fix for this problem ???? water splashes out of our cups even tall glasses ! Thanks
Asked 5 years ago by Anonymous.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- Answer Hello, Thank you for reaching out and letting us know that your Samsung refrigerator dispenses forcefully, and water splashes out of your cups, even on tall glasses. We understand how inconvenient it is for you. We're here to help. When it comes to your water dispenser, we know that you'll want to make sure everything is in working order; otherwise, it may not dispense properly. For example, the water line needs to be connected correctly and have good water pressure. A clogged water filter can also cause reduced water pressure or bad-tasting water problems. And remember, Child Lock can keep you from dispensing anything at all. Attached is a link to the troubleshooting guide that you can check, which may help fix the issue with your refrigerator's water dispenser. https://www.samsung.com/us/support/troubleshooting/TSG01001875/ You may also check page 24 of the user manual for an additional troubleshooting guide for reference. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144322207 -Angelica
  Answered 4 years ago by Samsung
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QuestionDoes this refrigerator use a non-HFC refrigerant?
Asked 5 years ago by ConcernedAboutClimate.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
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QuestionWith a whole house filter and removing the Samsung water filter is there a plug available to cover the hole? Or is just left open. Thanks!
Asked 5 years ago by wildcatjoe.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- Answer Hi wildcatjoe, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless steel. Please visit our authorized distributor for parts and accessories website to check availability and purchase a water filter cap for your refrigerator. I have shared their website below for your to visit. http://www.samsungparts.com/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144756711 Leo
  Answered 3 years ago by Samsung
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QuestionIs the water coming out of the Internal Water Dispenser cold? How cold and how much before it is no longer cold? I drink about a gallon of cold water per day and use a 16 or 32 oz bottle for refills to keep track. Thanks!
Asked 5 years ago by MISHy.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- Answer Yes the water comes out cold with a crisp taste
  Answered 5 years ago by Da1daful1
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Questionhow long does it take for first batch of ice?
Asked 5 years ago by MADA.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- Answer Hi MADA. Thank you for reaching out regarding your Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser how long does it take for the first batch of ice. Regarding your concern, although the ice maker can make 10 pounds of ice a day, it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop. I suggest you check this link for further assistance. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144382537 ^Camille
  Answered 4 years ago by Samsung
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QuestionFreezer directions what is power freeze?
Asked 5 years ago by Anonymous.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically, The Power Freeze function will increase the fan speed and freezing process in your freezer. This will keep your food as cold as possible for up to 50 hours. I have shared a link below that would best explain the different modes of your refrigerator. https://www.samsung.com/us/support/answer/ANS00087944/ I have also shared the user manual link below. Please go to the link and turn to page 13 for using the control panel. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144383689 Leo
  Answered 4 years ago by Samsung
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Questionno where does it say you will take the old refrigerator with you
Asked 5 years ago by farouk.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- Answer Hello farouk, Thank you for reaching out and letting us know that you're unable to see any information about us taking the old refrigerator. We understand that this information may be essential for you to know. We're here to help. As per checking, removing the old appliance depends on the agreement you have with the retailer where you will purchase the new product. We highly suggest getting in touch with the retailer for further information. For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144359648 -Angelica
  Answered 4 years ago by Samsung
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QuestionWhat are the dimensions
Asked 5 years ago by Joey.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- Answer Hi Joey. Thank you for reaching out regarding your Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser dimension. Regarding your concern, these are the dimensions: Product Dimensions with Hinges, Handles, and Door 35 3/4" W x 70" H x 35 3/4" D Product Dimensions without Hinges and Door 35 3/4" W x 68 3/8" H x 29 1/4" D Product Dimensions with Door with Handles 35 3/4" W x 70" H x 35 5/8" D Product Dimensions with Door without Handles 35 3/4" W x 70" H x 33 1/2" D Product Dimensions with Doors Open 35 3/4" W x 70" H x 48 1/8" D Product Dimensions without Hinges or Handles 35 3/4" W x 68 5/8"" H x 33 1/4" D Product Dimensions without Door without Handles 35 3/4" W x 70" H x 29 1/4" D Shipping Dimensions 38 5/8" W x 75 3/4" H x 36 1/4" D Net Height without Hinge 68 5/8" I will be sharing this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/36-wide-26-cu-ft-french-door-refrigerator-with-internal-filtered-water-stainless-steel-rf261beaesr-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144253048 ^Camille
  Answered 4 years ago by Samsung
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QuestionI just recently bought this fridge and the ice maker is not making ice????
Asked 5 years ago by Kimmie.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- Answer Hi Kimmie, Thank you for reaching out and we hope you are in good health. We are glad to know that you have purchased a Samsung refrigerator. I have included a link below that will resolve your issue with the ice maker. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice I have also included the user manual link below. Please click on the link and turn to page 24. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144306556 Leo
  Answered 4 years ago by Samsung
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QuestionHi how many pounds of ice is this ice maker supposed to make a day? I just purchased this fridge 1 day ago and it only made like 30 pieces ice on the first batch and then only 9 pieces ice second batch . I reset it and no ice .
Asked 5 years ago by Cele.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- Answer Hi Cele. Thank you for reaching out regarding your Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker on how many pounds of ice this makes in a day, and when you reset it, there is no ice produced. I am sorry to learn you have an issue with the ice maker. Regarding your concern, the ice maker can make 10 pounds of ice a day; it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop. I suggest you check this link to assist you with the ice maker unable to make ice. Ice maker is not working - Samsung https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144380414 ^Camille
  Answered 4 years ago by Samsung
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QuestionMy opening is just off a 90 degree wall approximately 3 inches. will door still open up?
Asked 5 years ago by Theperchman.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- Answer Hi Theperchman, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless steel. Yes, your door will still open with 3 inches of space. What we recommend is about 2 inches. I have shared the specification sheet below. https://image-us.samsung.com/SamsungUS/pim/migration/doc/rf261beaesp-aa_RF261BEA.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144384506 Leo
  Answered 4 years ago by Samsung
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Questiondo i have to turn off water supply to change filter. i dont have the manual to look up.
Asked 5 years ago by worf.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- Answer Hi worf, Thank you for reaching out and we hope you are in good health. We highly recommend shutting off the water line that goes into the refrigerator when changing the water filter to avoid any damage that may happen. Please refer to the user manual link shared below and turn to page 14 for complete instructions in changing the water filter. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144291946 Leo
  Answered 4 years ago by Samsung
  Answer this question
QuestionJust got my new refrigerator today..how long does it take for the ice maker to start making ice??
Asked 5 years ago by Ladeedah.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Fingerprint Resistant Refrigerator with Internal Water Dispenser - Black Stainless Steel
- Answer You should see some ice production much sooner; however, it may take a full 24 hours for ice production. Once ice production begins the ice maker produces approximately two trays of ice every three hours. Thank you for choosing Samsung for your home! ^Lena
  Answered 5 years ago by Samsung
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QuestionAre the sides of this also white?
Asked 5 years ago by Rebecca.
- Answer Yes
  Answered 5 years ago by Anonymous
  Answer this question
QuestionReceived this fridge yesterday and I am not able to get any water to dispense. I looked behind the fridge and there is no shut off value just the hose connected to the water source so I am wondering what the issue could be.
Asked 5 years ago by Michelle.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- Answer I am including a link to a troubleshooting guide to support your concerns on the water dispenser (https://bit.ly/3dQ0tjX). Thank you for being a Samsung customer! ^Lena
  Answered 5 years ago by Samsung
  Answer this question

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Questions & Answers

Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White

Q: QuestionWhat are the dimensions of the shelves?

Q: QuestionMy freezer has stopped freezing and noticing the food is thawing out. Is there something you recommend? Either a part or something that needs to be cleaned.

Q: QuestionHow far does the freezer stick out when it is fully open?

Q: Questionhow do you attach the handle to freezer? the left side came off and there is no where to attach the screw

Q: QuestionMy temp on top is flashing of the right top is flashing 37 degree and there is a red light to the left of it. Why?

Q: QuestionOur Samsun refrigerator Model RF216BEAESR dispenses water to forceful is there a fix for this problem ???? water splashes out of our cups even tall glasses ! Thanks

Q: QuestionDoes this refrigerator use a non-HFC refrigerant?

Q: QuestionWith a whole house filter and removing the Samsung water filter is there a plug available to cover the hole? Or is just left open. Thanks!

Q: QuestionIs the water coming out of the Internal Water Dispenser cold? How cold and how much before it is no longer cold? I drink about a gallon of cold water per day and use a 16 or 32 oz bottle for refills to keep track. Thanks!

Q: Questionhow long does it take for first batch of ice?

Q: QuestionFreezer directions what is power freeze?

Q: Questionno where does it say you will take the old refrigerator with you

Q: QuestionWhat are the dimensions

Q: QuestionI just recently bought this fridge and the ice maker is not making ice????

Q: QuestionHi how many pounds of ice is this ice maker supposed to make a day? I just purchased this fridge 1 day ago and it only made like 30 pieces ice on the first batch and then only 9 pieces ice second batch . I reset it and no ice .

Q: QuestionMy opening is just off a 90 degree wall approximately 3 inches. will door still open up?

Q: Questiondo i have to turn off water supply to change filter. i dont have the manual to look up.

Q: QuestionJust got my new refrigerator today..how long does it take for the ice maker to start making ice??

Q: QuestionAre the sides of this also white?

Q: QuestionReceived this fridge yesterday and I am not able to get any water to dispense. I looked behind the fridge and there is no shut off value just the hose connected to the water source so I am wondering what the issue could be.

Best-selling Best Buy

QuestionWhat are the dimensions of the shelves?

QuestionMy freezer has stopped freezing and noticing the food is thawing out. Is there something you recommend? Either a part or something that needs to be cleaned.

QuestionHow far does the freezer stick out when it is fully open?

Questionhow do you attach the handle to freezer? the left side came off and there is no where to attach the screw

QuestionMy temp on top is flashing of the right top is flashing 37 degree and there is a red light to the left of it. Why?

QuestionOur Samsun refrigerator Model RF216BEAESR dispenses water to forceful is there a fix for this problem ???? water splashes out of our cups even tall glasses ! Thanks

QuestionDoes this refrigerator use a non-HFC refrigerant?

QuestionWith a whole house filter and removing the Samsung water filter is there a plug available to cover the hole? Or is just left open. Thanks!

QuestionIs the water coming out of the Internal Water Dispenser cold? How cold and how much before it is no longer cold? I drink about a gallon of cold water per day and use a 16 or 32 oz bottle for refills to keep track. Thanks!

Questionhow long does it take for first batch of ice?

QuestionFreezer directions what is power freeze?

Questionno where does it say you will take the old refrigerator with you

QuestionWhat are the dimensions

QuestionI just recently bought this fridge and the ice maker is not making ice????

QuestionHi how many pounds of ice is this ice maker supposed to make a day? I just purchased this fridge 1 day ago and it only made like 30 pieces ice on the first batch and then only 9 pieces ice second batch . I reset it and no ice .

QuestionMy opening is just off a 90 degree wall approximately 3 inches. will door still open up?

Questiondo i have to turn off water supply to change filter. i dont have the manual to look up.

QuestionJust got my new refrigerator today..how long does it take for the ice maker to start making ice??

QuestionAre the sides of this also white?

QuestionReceived this fridge yesterday and I am not able to get any water to dispense. I looked behind the fridge and there is no shut off value just the hose connected to the water source so I am wondering what the issue could be.