Questions & Answers

Q: QuestionJust hooked up new water line 4 days ago water dispenses in fridge but doesn't make ice why

Asked 6 years ago by Jerry.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer That's what the problem was exactly I had the button off instead of on and I had to hit the reset button all set now thank you

  Answered 6 years ago by Anonymous

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Q: QuestionWhat is the manufacturer warranty?

Asked 6 years ago by Anonymous.

• A:Answer I am including a link to the warranty information on the refrigerator (https://bit.ly/2Jw6TGB). Thank you for choosing Samsung! ^Lena

  Answered 6 years ago by Samsung

  
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Q: QuestionWhat should the freezer temperature be set at

Asked 6 years ago by Jeanne.

• A:Answer The freezer should be set at or below 0*. I believe this is what it is set at when you initially plug it in.

  Answered 6 years ago by BillVerified Purchase

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Q: QuestionIs this refrigerator on wheels?

Asked 6 years ago by Anonymous.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer The information provided by the retailer is correct. Thank you for being a Samsung member! ^Lena

  Answered 6 years ago by Samsung

  
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Q: QuestionIs the ice maker also supplied by the filtered water? Or is just the water dispenser on the filter?

Asked 6 years ago by Cheryl.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer We appreciate you asking, Cheryl! Both the ice maker and the dispenser receive water from the water filter. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionMy 25.5 ft French door style fridge model RF261BEAEBC/AA stopped making ice. Tried to thaw ice where feeder line enters case- made ice well for short time- frozen again and now leaks onto floor. Top drawer out easy-how get bottom freezer drawer out?

Asked 6 years ago by Matdhat.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Black

• A:Answer How long have you owned this? Considering one and I am curious

  Answered 6 years ago by JustWondering

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Q: QuestionDoes this have an ice makers?

Asked 6 years ago by Jayyymc.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer Great question, Jay. Yes this model refrigerator does have an ice maker. For full specs and features, check out this link (http://bit.ly/35Qtq9R). ^Lo

  Answered 6 years ago by Samsung

  
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Q: QuestionIs this fridge fingerprint resistant?

Asked 6 years ago by Vetteman.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer No

  Answered 6 years ago by HappyVerified Purchase

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Q: QuestionHow do you change the water filter?

Asked 6 years ago by Pat.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer Hi Pat! I can provide this link (https://bit.ly/2FtLwUc) to walk you through everything you need to do to change the water filter. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionI finally hooked up the water line on my fridge but no water is coming out of the water dispenser. Is there a switch in the fridge to turn the water on?

Asked 6 years ago by Ramir423.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer Hi there, Ramir423! There are a few possible causes for this. I'm providing the following link to help you determine why your dispenser is not dispensing water. https://bit.ly/2ZkFUVq. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionWill this fridge be ok powering back on if the power goes out? have a whirlpool now and it is going out I think some circuit board is going out don't want to have the same issue.

Asked 6 years ago by Zulie.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer My power has gone out about 5 times since owning this fridge and it’s still working properly.

  Answered 6 years ago by Emilio

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Q: QuestionWhy the ice taste weird?

Asked 6 years ago by Joshep.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer Hi Joshep! This link (https://bit.ly/2Zb3gNd) has some information on what to do if the water or ice does not taste good. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionWHERE IS THE WATER FILTER LOCATED ?

Asked 6 years ago by PATTI.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer Hi PATTI! This link (https://bit.ly/2PeJ9ud) can answer all you water filter questions. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: Questionare the compression fittings for the water 1/4 inch

Asked 6 years ago by samsungfridge.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer We purchased the water line kit for the fridge. It connects to the 1/4in water supply line and came with connection fittings in case it needed to be adapted. The tubing for the line itself is bigger than 1/4 in and we’ve noticed better water flow output for drinking water from the fridge. Our old fridge the water for drinking came out really slow. This one the stream is much more strong. Hope this helps answer your question.

  Answered 6 years ago by Gmac4g8rsVerified Purchase

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Q: QuestionIs this refrigerator magnetized?

Asked 6 years ago by Anonymous.

• A:Answer Magnets will attract to it but it is not "magnetized". Its a nice unit

  Answered 6 years ago by DotcalcVerified Purchase

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Q: QuestionWhat color are the handles was hoping they were chrome or stainless

Asked 6 years ago by Lt.

• A:Answer mine are white .. like the face of the fridge.

  Answered 5 years ago by KimberwdldVerified Purchase

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Q: QuestionHow do you get ice? Is there a dispenser anywhere? Does it do cubed and crushed? Thank you!

Asked 6 years ago by ScottE.

• A:Answer I’ve dispense in freezer it’s cubed

  Answered 6 years ago by AmyjoVerified Purchase

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Q: QuestionWhat kind of warranty come with open box?

Asked 6 years ago by JJ.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer Hello JJ! The following link is to the full terms and conditions of the manufacturer warranty: https://bit.ly/2q1f7Ax. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionWill Best Buy haul away my old refrigerator?

Asked 6 years ago by Mandy.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer Best Buy offers taking of the old unit if you aren’t keeping it for whatever reason. They asked us when they delivered as well. However we were keeping our old unit the garage for drinks etc.

  Answered 6 years ago by Gmac4g8rsVerified Purchase

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