Questions & Answers

Q: QuestionIce maker not working

Asked 3 years ago by repair.

• A:Answer Mine rarely works

  Answered 3 years ago by Jjgg

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Q: QuestionHOW DO i CLEAR THE FITER AND THEN TURN ON THE ICE MAKER

Asked 4 years ago by bond5216.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer I'm happy to help with this, bond5216! I have this link (https://bit.ly/2XqHRme) that can walk you through how to change the water filter as well as how to reset the indicator light. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the right term i but one but dont go lower then 70f*

Asked 4 years ago by Yolo.

Q: QuestionWhat is the typical power consumption of this unit in Watts? Trying to calculate my power load for a backup power generator. No info in manuals.

Asked 4 years ago by wrf99.

Q: QuestionMy ice maker is no longer producing ice. I have done all of the trouble shooting that is in the manual. My appliance is only 2 years old. I need to have this working. What's my next step?

Asked 4 years ago by Peg0860.

• A:Answer Repaired twice and problem keeps coming back.

  Answered 4 years ago by Disgusted

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Q: QuestionIce maker don’t make ice

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer There are actually several simple things that could cause the ice maker to stop producing temporarily. Check out this link (https://bit.ly/318JLqE) for what steps to take to get the ice maker functioning properly again. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow can I turn the ice maker back on — Samsung French door refrigerator with dispenser in front door?? I turned ice maker off by mistake and can’t figure out how to turn it back on. Thank you

Asked 4 years ago by Patti.

Q: QuestionMy Samsung RF263beaesr ref will not get cold. there is no codes on display panel, and self diagnostics only show the 8888, what's wrong with it, Have tried resetting panel, unplugging , compressor ohm reading is 11.2 on all pins, replaced mother board,

Asked 5 years ago by papalew.

Q: QuestionHow do you control icemaker from off to on using touch screen?

Asked 5 years ago by Alfonso.

Q: QuestionHow do u turn down the temperature in the freezer my ice keeps melting and sticking together

Asked 5 years ago by Jack.

• A:Answer We have the same problem, Called Best Buy while under warranty. Serviceman came out changed ice maker, stated it was a common problem, Samsung knew about but refused to take any action. I am totally unsatisfied with Samsung, and wouldn’t refer anyone to purchase a fridge their. Common sense say an ice maker in the refrigerator part of unit, would tend to melt and not be cool enough to make ice, About once a month I have to defrost ice maker so it will make ice. Not happy. Any fixes???

  Answered 5 years ago by Trex

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Q: QuestionRed,ight “filter”is on. What does it mean? How do I turnitoff?

Asked 5 years ago by Mountainmama.

Q: Questionwhere is the air vent

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer Hello. Thank you for reaching out regarding your Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator on where the air vent is located. Regarding your concern, air vents are located at the back of the compartment or rear of your refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144326387 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do I clear or reset the error code which reads ‘OF’ on both the Freezer and Fridge temps on the panel of the front of the left door?

Asked 5 years ago by Danielle.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer Hit there, The answer to your question is located in the user manual on page 17 and titled "Cooling Off Mode". See link below: (https://downloadcenter.samsung.com/content/UM/201904/20190418151648884/DA68-02601A-16_181008.pdf) To cancel Cooling Off mode, touch and hold the Energy Saver and the Freezer buttons again for 5 seconds. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionWe purchased a Samsung refrigerator model number RF263BEAE Can you tell me if the exterior panel (ice, water, freezer temp, frig temp, alarm,ice off) has a light behind the panel to light up these items so you can see them in dark?

Asked 5 years ago by Patti.

• A:Answer The one we have has blue numerals that light up when you push the buttons. The only light there is for the water and ice dispenser when in use,

  Answered 5 years ago by DonBVerified Purchase

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Q: QuestionOur new Samsung refrigerator arrived in March, just before Covid-19 shut-down. Our countertops were installed last week, and the installers apparently hit the front of the fridge w/a sharp object. Can the left door be replaced, and what would it cost?

Asked 5 years ago by Ruth.

• A:Answer The installer needs to fess up. It is his/her fault

  Answered 5 years ago by Anonymous

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Q: QuestionLately, it was dripping some water inside like defrosting all of a sudden, up to now. Then 2 days ago it will not get cold. I’m afraid my food get spoiled soon. please how to fix this.. thank you!

Asked 5 years ago by Ann.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer Hello, Ann. Here is a link with some troubleshooting steps to resolve what your're experiencing (http://bit.ly/2Zlod7I). If the problem persists, please reach out to us via any of the following outlets and reference ticket number 1141832426. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes my refrigerator come with the hook ups for the ice maker.

Asked 5 years ago by Anonymous.

• A:Answer Yes. All hook ups were included. And, the two techs that delivered the fridge did a great job installing it. Fast and efficient.

  Answered 5 years ago by HappyGearge2028Verified Purchase

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Q: QuestionIs this refrigerator finger print resistant. ?

Asked 5 years ago by Traci.

• A:Answer Well we do-not Kids, but do have grand kids,this is well worth the money, have notice it stays clean with Little effort,its design and how well built it is has made rethink or next purchase did have a G.E side by side it was a rusting hulk in 10 years leaked all over the place ,we are planing to buy dish washer and stove Samsung

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  Answered 5 years ago by TonyRan1301Verified Purchase

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Q: QuestionThe features by the ice maker are very light and hard to read, is there a light somewhere by the ice and water

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

• A:Answer Hello! The refrigerator offers the dispenser lighting feature. You can turn on/off the dispenser light by holding down the alarm button for three seconds. Thank you for being a Samsung customer! ^Lena

  Answered 5 years ago by Samsung

  
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