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I would try unplugging and plug it back in like a reset switch much like a computer
Sorry, there was a problem. Please try again later.Greetings! We are happy to provide an answer to your question. I have shared a Samsung link below to help if the Family Hub on your Samsung refrigerator is not responsive. The link has an embedded video that we encourage you to watch in full. The refrigerator panel or Family Hub screen is blank or not responding: https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146858443 to help our team pull up your information. Leo
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