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Questions & Answers

Your price for this item is $1,899.99
The comparable value price is $2,099.99
Page Showing 41-60 of 101 questions
  • QuestionWhat is the wattage on this refrigerator

    Asked by Anonymous.

    • Answer Hi there, The estimated yearly consumption of this refrigerator is 691 kWh running 24 hours, 7 days a week. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147570224) to help our team pull up your information when you message us. Thank you. -Kimberly

      Answered by Samsung

  • QuestionHi, the water dispenser seems to be very slow, it takes a while to fill a glass. Is that a defect on my fridge particularly? How fast is it supposed to flow? I would assume a little faster than low stream. Please advice

    Asked by Mariannaelias.

    • Answer Under normal conditions, the water dispenser can fill a 5 3/4 oz. (170 cc) cup in about 10 seconds, Mariannaelias. Please check the link below to ensure your water dispenser is performing well, and select the scenario that best fits your situation. You can also learn more by checking the hyperlinks and watching the embedded videos. Samsung refrigerator water dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01001875/ Please feel free to get back to us via the following options should you need further assistance with the refrigerator: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147538029) to help our team pull up your information when you message us. Have a great day, -Ernest-

      Answered by Samsung

  • QuestionDo I need a surge protector for this model? Also what is the Joules rating aka number?

    Asked by FLGal.

    • Answer Greetings! Yes, it's generally recommended to use surge protectors with this Samsung refrigerator model. A surge protector can help protect your appliance/refrigerator model from power surges that can occur due to lightning strikes and such. The joules rating for surge protectors is not typically specified for specific refrigerator models like this model. Instead, surge protectors are rated based on how much energy they can absorb before failing. We recommend getting in contact with Best Buy's customer service department at (888) 237-8289, they are open 24 hours to know which surge protector they can recommend. Leo

      Answered by Samsung

  • QuestionHello there, Does this refrigerator have flush doors?

    Asked by Anonymous.

    • Answer Hi there, Yes, this fridge has flush doors. ^Rodel

      Answered by Samsung

  • QuestionCan you adjust temp on refrigerator

    Asked by Otis.

    • Answer Hi Otis, Yes, the temperature can be adjusted on this fridge. ^Rodel

      Answered by Samsung

  • Questionhow do you turn on

    Asked by hell0.

    • Answer Hello there, We would love to discuss your fridge and its features to determine how we can best assist you turning them on. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147225333) to help our team pull up your information when you message us. Have a great day. ^Charles

      Answered by Samsung

  • QuestionIs there anything extra needed to connect the fridge to my WiFi?

    Asked by Mark.

    • Answer No

      Answered by JulianF

  • QuestionWhat are the power requirements for this frig.? Amps specifically.

    Asked by BillB.

    • Answer Hi BillB, This refrigerator model requires a 5.0 amperage with 115V/60Hz. Have a great day! Chrystel

      Answered by Samsung

  • QuestionWhat do I do if the screen freezes?

    Asked by Fridge.

    • Answer I would try unplugging and plug it back in like a reset switch much like a computer

      Answered by Bobby

  • QuestionSo since this is a open box item. What are the defects that it has ?

    Asked by Booker.

    • Answer Minor scratches and dents

      Answered by Greg

  • QuestionTrying to purchase a Samsung 36 in. 26.7 cu ft smart side by side Refrigerator with Family Hub Standard Width fingerprint resistant

    Asked by frustrated.

    • Answer Dear Valued BestBuy Client, To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. ^Aloe

      Answered by Samsung

  • QuestionCan I replace my cracked screen on this refrigerator

    Asked by Nat.

    • Answer Yes, you can replace the cracked screen on this refrigerator, Nat. To better assist you with the screen replacement, we suggest contacting us via the Support Channels below to speak with a live representative. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

      Answered by Samsung

  • QuestionCan you knock on the screen to display what’s inside or hide like other fridges??

    Asked by Jasona.

    • Answer Yes

      Answered by MollyB

  • Questioncould i got free haul old refrigerator when i buy a new one

    Asked by peter.

    • Answer I'm just reading here that when you buy a new refrigerator, you can take the old refrigerator with you for free. Unfortunately I have to dispute that. The Bestbuy employee took the money from us for it. Which I then find outrageous. Our refrigerator will be delivered on 01/05/2024. Can I request a refund? Thank you

      Answered by Merry

  • QuestionIs this fridge easy to move? Does it have wheels?

    Asked by Mobility.

    • Answer It does have wheels. and is super easy to move it arround

      Answered by IrvingM

  • QuestionAt what rate does it make it new ice?

    Asked by Shopping.

    • Answer Slow and loud rate

      Answered by DonnaT

  • QuestionWhat if any programming can be viewed on family hub?

    Asked by mdp.

    • Answer Samsung tv channels, world news channels and Pandora are ones I use

      Answered by DonnaT

  • Questionis the haul away of the old refrigerator free?

    Asked by balloonkn0t.

    • Answer Why is the question answered with NO? Above it says that when you buy a new refrigerator, you can take the old refrigerator with you free of charge. We bought one yesterday including delivery and installation, but we were charged the money for taking the old device with us. That can't be it. Am I entitled to get my money back there? Thanks.

      Answered by merry

  • QuestionWhy does the water for the ice maker not pour fast enough to feel the ice tray

    Asked by Mob.

    • Answer I haven't experienced that.

      Answered by Meperez

  • QuestionAre the shelves glass or plastic?

    Asked by Aes.

    • Answer Me parecem ser de vidro

      Answered by RafaelV