My brand new refrigerator is set to dispense ice cubes, however, it will only dispense crushed ice. What's wrong with it? null

Question

ElaineS · Accepted Answer

Your freezer is likely only dispensing crushed ice because a physical obstruction, like a trapped ice cube or frost, is preventing the mechanism from switching to cubed ice mode. This can be caused by a malfunctioning solenoid, a misaligned metal bar that controls the switch, or a stuck selector switch. 
Simple checks and fixes

Check for a stuck ice cube: Remove the ice bucket and check the dispenser's "flap" or "trap door" for any ice cubes that may be lodged in it, say iFixit.
Clear any ice blockages: Inspect the ice chute for any other ice buildup or obstructions, and clear them out,

Reset the dispenser: Unplug the refrigerator for a few minutes to reset the control board.

Check the metal bar: When reinstalling the ice bucket, make sure the metal bar on the bottom is not sliding under the "stirrup" or lever that activates the cubed ice mode.

Samsung · Answer

Hi there,

Let's make sure that your refrigerator is in top condition. Let's get the information you need for the best results when using the fridge.

The link below will help you identify why the ice dispenser is not dispensing cubed ice and provide guidance on how to prevent them in the future. Additionally, you can find the best solutions for addressing any issues with the ice dispenser. Please select the scenario that best fits your situation and learn more by clicking the hyperlinks and watching the embedded video.

Samsung refrigerator ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/

Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:

1. Samsung: Community smsng.us/Samsung-Community 
2. Facebook: smsng.us/Facebook-Messenger 
3. Twitter: smsng.us/Twitter-Messages

When you message us, please provide us with this reference number (1147558549) to help our team retrieve your information.

Have a great day,

-Ernest-

“My brand new refrigerator is set to dispense ice cubes, however, it will only dispense crushed ice. What's wrong with it?”

1-2 of 2 Answers