Questions & Answers

Q: QuestionI just installed this fridge a month ago, even though it was delivered in Dec. The IceMaker is not working and the ice bucket will not come out. I reached my hand up in dispenser and can feel frozen ice cubes stuck. They won’t move. I pressed the test but

Asked 5 years ago by LP.

• A:Answer I'm happy to help with this, LP! This link (https://bit.ly/3sp2wRW) can walk you through what to do if the ice maker is not working properly. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat kind of ice does this make??

Asked 5 years ago by KK.

• A:Answer Hi there! the ice cubes produced by this refrigerator are half moon shaped. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you make it to were it can work as a fridge all together instead of half fridge and half freezer

Asked 5 years ago by lynnp.

• A:Answer Thanks for asking, lynnp! This model does not have the FlexZone feature. The freezer section temperature can only be adjusted between 5 degrees Fahrenheit (-15 degrees Celsius) and -8 degrees Fahrenheit (-23 degrees Celsius). ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf the shelves are not adjustable, I am assuming they can not be removed for cleaning. Is the the case?

Asked 5 years ago by suzygee.

• A:Answer Great question, suzygee! The shelves can absolutely be removed, and this link (https://bit.ly/3aOQVok) can walk you through how to safely remove them. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI just purchased this refrigerator and keep it for 2 days. I try to change the temperature to the lowest 37 degree. but the temperature cannot get down for a day. is the fridge with a problem? the freezer side is working fine. Thanks.

Asked 5 years ago by zd.

• A:Answer Hi zd! There are actually a few things that could be preventing the refrigerator from cooling properly. This link (https://bit.ly/3rOoiOX) can walk you through what to check. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a closed/covered portion somewhere on the door for items like butter?

Asked 5 years ago by Rock.

• A:Answer Nope

  Answered 5 years ago by WillVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWe have this refrigerator but are disappointed that the water/ice dispensing area is not lit. Is this normal or is ours faulty? When you look in the top of the area it looks like there is supposed to be lights.

Asked 5 years ago by Jodib.

This question was asked about the related product: Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel

• A:Answer Hi Jodib! We're sorry for any confusion about this. This model does not have a dispenser light. ^Jecca

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the front of the fridge metal? Our last two fridges were only magnetized on the sides?

Asked 5 years ago by Lovesavvyd.

This question was asked about the related product: Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel

• A:Answer The front of this frig is stainless steel so yes the front and sides are magnetized, hope this helps.

  Answered 5 years ago by Llp1Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWhat color are the sides?

Asked 5 years ago by amazinggrace.

• A:Answer THE SIDES OF THE REFRIGERATOR ARE THE SAME AS THE REFRIGERATOR FRONT STAINLESS STEEL

  Answered 5 years ago by JUSTMEVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs the refridgerator easy to move to get behind it to clean?

Asked 5 years ago by LindyLou.

• A:Answer Once it is full it is really heavy but it can be moved.

  Answered 5 years ago by WeLoveIt2Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you have this Samsung refrigerator (27.4 Cu. Ft. Side-by-side refrigerator model no.: RS27T5200SR, SKU 63975576) in stock at the Covington Lowe’s location for pick-up?

Asked 5 years ago by Red.

• A:Answer Do not buy it. You will,be sorry.

  Answered 4 years ago by jake

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI just recently purchased this fridge does it come with a filter included already?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel

• A:Answer It sure does! The water filter that is included with the refrigerator will need to be replaced about every 6 months, depending on usage. Here's a link (https://bit.ly/37bZRUy) with more information. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionAre the refrigerator shelves plastic or glass

Asked 5 years ago by Pikachu.

• A:Answer Great question, Pikachu! According to our specifications (https://bit.ly/2K2NaCk) the shelves in this refrigerator are made of tempered glass. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhere is the ice maker reset on this unit?

Asked 5 years ago by Ampgirl.

This question was asked about the related product: Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel

• A:Answer I'm happy to help with this! Page 36 of the user manual (https://bit.ly/3hWTMP4) has steps and helpful images to help you locate the "test" button that resets the ice maker. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionis this magnetic? Able to hold magnets

Asked 5 years ago by nick.

• A:Answer Yes, it is magnetic stainless and sides. We love ours.

  Answered 5 years ago by KennethVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI see that you can buy an extra drawer but not how to go about it. I would like to see a list of accessories, plus I would like to purchase another drawer. Please send instructions or link.

Asked 5 years ago by Termer.

• A:Answer J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Lena

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy new fridge is being delivered next week!!! What is suggested for cleaning the outside?

Asked 5 years ago by Dee.

This question was asked about the related product: Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel

• A:Answer Just use a little dawn and water. it wipes up easily.

  Answered 5 years ago by Geistnet

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhy is my Samsung Refrigerator showing lock

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity - Black Stainless Steel

• A:Answer Hi there! It sounds like your refrigerator's control/child lock is engaged. This link (https://bit.ly/2UvjX4h) can walk you through what to check. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the warranty on this refrigerator ?

Asked 5 years ago by Charlie.

• A:Answer Hi there, I can help with that. Our Samsung Refrigerator is provided with One (1) year parts and labor, Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing), and Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question