“We got this same one 2 years ago. Earlier today everything was working fine. Then went to the freezer for a late night snack and noticed our things are thawing out from the freezer. Looked inside the fridge part, things dont seem cold. What's the issue?”
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Blocked Airflow: Overpacking the freezer with food can block the air vents, preventing cold air from circulating properly. Fix: Reorganize items to ensure clear space around all internal vents and fans. Dirty Condenser Coils: On most refrigerator-freezer combinations, the coils (located on the back or bottom of the unit) dissipate heat. If covered in dust and debris, they can't release heat efficiently, causing the freezer to work harder and underperform. Fix: Unplug the unit and use a vacuum with a crevice attachment to clean the coils thoroughly. Faulty Door Seal (Gasket): A worn-out, torn, or dirty door seal allows warm air to leak into the freezer, causing temperature fluctuations and frost buildup. Fix: Check the seal for damage and clean it. You can test the seal by closing a piece of paper in the door; if it pulls out with little resistance, the seal may need replacing. Incorrect Temperature Setting: The thermostat might be set too high (too warm) accidentally. The ideal temperature for a freezer is 0°F (-18°C). Fix: Verify the temperature setting and adjust it to a colder setting if necessary.
Sorry, there was a problem. Please try again later.Miranda, we understand how it feels if the items in the freezer are melting. Allow us to help. Here is a guide to help you troubleshoot if items are melting in your freezer. Please choose "Refrigerator or freezer is not cooling at all." Kindly click on the embedded word and watch the included video. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150540884) to help our team pull up your information. Have a great day. ^Camille
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