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Hi there, We can feel the difficulty you're experiencing, and we're here to assist you. To get the water/ice dispenser working, I have shared the manual for instructions on disabling the lock function on the dispenser. Please read page 34 for reference. User manual: https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147024956, to help our team pull up your information. Have a great day! ^Chrystel
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