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Page Showing 161-180 of 367 questions
  • Questionthe ice crush option, how much does it break up the ice? and what is the size of cubes.

    Asked by john.

    • Answer It crushes it to different sizes. Some will be fine power other pieces like large rock salt

      Answered by Justincd

  • QuestionWhat are the exterior dimensions of this side-by-side frig/freezer?

    Asked by Delta.

    • Answer Here's the link: https://www.bestbuy.com/site/samsung-27-4-cu-ft-side-by-side-refrigerator-with-large-capacity-stainless-steel/6397576.p?skuId=6397576

      Answered by Thekatman

  • QuestionIs it self defrost?

    Asked by Anonymous.

    • Answer Yes , it is call “ on demand “

      Answered by Victor

  • QuestionIs there a deli drawer in this model. Usually a shallow drawer.

    Asked by Joan.

    • Answer No.

      Answered by SBurton

  • QuestionWhat is the minimum width of the space needed for the refrigerator side door to open 90 degrees? The manual does not answer this question since it only shows the door opening 170 degrees.

    Asked by Concernedbuyer.

    • Answer Hi there, Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the clearance needed for the fridge to open 90 degrees. Allow 3.75" of clearance when installing along a wall. This will allow the door to open 90 degrees without the handle contacting the wall. Please the link below for more details. Installation clearances on page 2 https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/side-by-side/pdp/rs27t5200-features/022820/pc/WillitFit_RS27T5200_V3.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144777541 Have a great day. ^Charles

      Answered by Samsung

  • QuestionDoes the fridge come with a water filter already installed in it or do I need to purchase one?

    Asked by Allie.

    • Answer Comes with 1

      Answered by Anonymous

  • QuestionWhat does open box mean

    Asked by Kafwain.

    • Answer Dear Valued Best Buy Client, Thank you for loving the product. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. They can either answer your question or transfer you to your local store to answer your specific concerns. Reference Ticket Number: 1144733867 ^Camille

      Answered by Samsung

  • QuestionThe reset button for the filter does not eliminate the red light. Model No RS27T5200SR

    Asked by GeorgeA.

    • Answer Don't expect it to acknowledge a replacement filter, unless it is a "Samsung" brand. It's just another one of the self serving idiosyncrasies of Samsung to maneuver people into paying more $$ for other completely compatible filters.

      Answered by hpski50

  • QuestionDoes standard installation include icemaker hooked up? Is the old unit removed by delivery team?

    Asked by DebbieL.

    • Answer Dear Valued Best Buy Client, Thank you for reaching out. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. Your reference number: 1144766774 Leo

      Answered by Samsung

  • QuestionWe bought this unit but it isn’t out of the box yet. Does it come with the hose that hooks up to the water connection?

    Asked by Robin.

    • Answer No

      Answered by Victor

  • QuestionIt this an inverter refrigerator?

    Asked by Sandery.

    • Answer Hi Sandery, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel. Yes, this refrigerator has a Digital Inverter Compressor, hence is an inverter refrigerator. I have shared the specification sheet below. Please access the link for your reference. https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/side-by-side/pdp/rs27t5200sg-aa/gallery/RS27T5200SR_V7.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144686532 Leo

      Answered by Samsung

  • QuestionCan we convert this freezer side to refrigerator ? I hardly use freezer need more space for refrigerator

    Asked by User.

    • Answer No

      Answered by Victor

  • QuestionOur frig was installed this morning however the icemaker doesn't work. We tried everything, read book, tried troubleshooting...

    Asked by Anonymous.

    • Answer I believe the manual says the icemaker won't really work until 24 hours after installation. Give it time ;)

      Answered by KWadFam

  • QuestionHow does the cooling system work? I just bought one but I don't hear any fans and the freezer started to cool from the bottom. Does it have any fans?

    Asked by Rei.

    • Answer Yap there are 2 fans, one is inside the refrigerator and the other one is at the back beside the compressor

      Answered by Dreamref

  • Questionis refrigerator on wheels? Can this unit be seen at Best Buy in Bradenton,Fl?

    Asked by Anonymous.

    • Answer Dear Valued BestBuy Client, To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. Ticket number: 1144604171 ^Rainly

      Answered by Samsung

  • QuestionMy brand new fridge has been recently scratched. What can I do to touch it up? Thank you.

    Asked by Eliz.

    • Answer Samsung

      Answered by Theresahomekitchen

  • QuestionWhat is the width with the doors open. The refrigerator will be placed against a wall and with thick doors I need to know the width

    Asked by Glo.

    • Answer Hi Glo, Thank you for reaching us about the width of the Samsung refrigerator if the door is open. You can check the measurement guide on this link: https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/side-by-side/pdp/rs27t5200-features/022820/pc/WillitFit_RS27T5200_V3.pdf. If you have inquiries or need further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung, and have a great day! Ticket number: 1144488426 ^Rainly

      Answered by Samsung

  • QuestionWhat are the width clearance dimensions for the doors to be opened enough to allow function but not necessarily open all the way? So approx. 100 degrees open.

    Asked by TJG.

    • Answer Hi TJG, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Black stainless steel. You will need 2 inches on the sides for you and your household to open the doors 100 degrees. I have shared the user manual link below. Please access the link and turn to pages 16 - 17 for the complete dimension of the refrigerator. https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144466005 Leo

      Answered by Samsung

  • QuestionHow do I fix the gap BETWEEN my freezer door and the refrigerator door on the Samsung 27.4 side by side refrigerator, stainless steel, model # RS27T5200SR?

    Asked by Mary.

    • Answer Hi Mary, We appreciate your question on how to adjust the doors of the refrigerator. The doors may have not been put back properly. To adjust the doors, please refer to pages 19 - 23 and page 25 of the user manual I have shared below. https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144895444 and it will help our team pull up your information. Leo

      Answered by Samsung

  • QuestionPower went out fridge won't come on. Have Fridge less 6 months. How to reset?

    Asked by FridgeOut.

    • Answer Hello, Thank you for reaching out and raising your concern about your Samsung refrigerator. I understand that your fridge won't come on after the power went out and you want to know how to reset it. We do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109708/ to guide you on the issue. You can also check this link https://www.samsung.com/us/support/answer/ANS00087902/ on how to reset your Samsung refrigerator. Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144349368. -Noraina

      Answered by Samsung