“We are replacing our 2016 Samsung 4 door unit with this newer model because of ice maker and electronic issues. Has Samsung figured this unit out and is it reliable. We have 6 home visits in these 2 years on the 2016 model.”
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We had 5 repairs needed 2years, each time we were without ice 7-10 day waiting for parts etc, and after much going back and forth Asurion finally admitted it’s unrepairable.
Sorry, there was a problem. Please try again later.I cannot answer your question as to the technical issues. However, I can tell you that a Class Action Lawsuit has been filed against Samsung concerning the icemaker. At present Samsung is fighting the lawsuit and has asked the court for dismissal. Until the lawsuit is settled and all of us who have had these continuing problems are taken care of my personal opinion is that we will not buy any Samsung product. From my research it appears that this is not an isolated instance of Samsung caring more about the money than trying to maintain a good reputation and working relationship with their customers. Extreme caution and research advised.
Sorry, there was a problem. Please try again later.We bought this refrigerator back in mid-2015 from Best Buy. Had nothing but ice maker problems and the ice room would freeze over as if this was the 1950's or 1960's with refrigerators that you have to manually defrost. Samsung manufacturer warranty replaced ice maker once. Extended warranty, which was horrible, came out every 2 to 3 months for 3 years (yes, I kid you not). I kept a detailed log of every visit and what was done. Stupid extended warranty (out of Texas) kept sending the same service provider. I went back to Best Buy during those 3 years to ask for the help of their sales staff (the woman that sold it to us as well as her boss and his boss). They heard my out, but, were ultimately useless. Discovered that a year after we bought the refrigerator that Best Buy moved to using the Geek Squad for extended warranty. Best Buy REFUSED to replace our extended warranty with that instead claiming they could not do it (still do not believe them at all). Under this poor extended warranty the ice maker was replaced over a dozen times in 3 years, so called food grade silicone caulk was used by the technician (yes, the SAME one every time, whom evidently read zero service bulletins) on the inside and outside of the ice room (our refrigerator smelled like silicone for weeks after that), and the air recirculation fan was replaced at least once. Regardless of all of this I STILL had to manually defrost the ice room with a hair dryer (risking electrical shock to myself). When finally a different service technician showed up from a different service provider he had the audacity to show up at my door COMPLETELY UNPREPARED (so there went 4 hours of my day from work waiting for that useless soul). That was the last straw, I called the poor extended warranty company, demanded to speak only with a ranking supervisor that can actually make decisions. Was on hold for 20+ minutes since the warranty representative was reviewing our extensive file and we had a productive conversation. By the end of that phone call the warranty company admitted they should long ago have replaced the unit. Within a week of that call I received an e-mail stating they were going to replace it and are looking for comparable models. I instead e-mailed back and asked for a full refund. I got the full refund save for sales tax and the cost of the extended warranty. But hey, I got our $2,700 USD back. We still have the unit, we were never asked to return it despite me inquiring multiple times on return logistics. And of course, the refrigerator still has the same problem. Now the ice maker no longer works, of course. Yes, I am aware of the class action law suit filed out of Philadelphia and I have spoken with their attorneys. I suspect part of the problem may have been due to the unit was tipped on its side before it was delivered for installation to us. And those delivery guys that came? They did an utterly horrible job. They failed to remove all the shipping tape, failed to remove all the removable plastic, failed to properly level the doors and failed to ensure the freezer door extends to its maximum amount. Best Buy (like many others) needs to learn to start hiring reputable delivery people. We will NEVER buy a Samsung appliance again. We will NEVER buy an appliance from Best Buy again.
Sorry, there was a problem. Please try again later.We had the same problems with our previous model with the icemaker and cooling. We reluctantly purchased this model because we researched all of the other models, and they all have issues. We've had this for 2 months and it's ok so far.
Sorry, there was a problem. Please try again later.Major problem with my samsung refrigerator. I am going after them for a full refund . % years and 5 years of problems . I am done with them and i will get my money back !!
Sorry, there was a problem. Please try again later.Second icemaker replacement since 2019 when I purchased. Very low quality ice maker. Would not advise purcahsing.
Sorry, there was a problem. Please try again later.I will never purchase another Samsung refrigerator. I've had problems with the ice maker twice. Now the fan inside the refer started making noise. I looked at youtube and it gets ice behind the back cover and stops the fan from working. We had to force defrost it. I have a tech coming out in a couple of days at no charge. Same problem with the ice maker, moister/air gets in the back cover and causes it to ice up. Samsung knows the issues and not sure if they've addressed the issues on the newer models. Next refrigerator is going to be a GE, Whirlpool or Frigidaire' No more Samsung !!!
Sorry, there was a problem. Please try again later.Isn't this frustrating? Why is this so difficult? Sorry to hear you also have this issue. No more Samsung appliances for me.
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