“Our ice maker freezes up constantly. Right now we can’t even get the ice tray out or use the water. It seems that is all locked up. How do you unlock it?”
Answer This Question
1-2 of 2 Answers
You cant.. i have the same problem. Unplug your fridge and let everything melt.. thats what i had to do. Thank goodness i have an additional fridge. The ice machine on these samsung units are really bad…
Sorry, there was a problem. Please try again later.Greetings! Thank you for reaching out and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers. I have shared a link below that may help resolve your concern with the ice maker. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ I have also shared the user manual for additional information and troubleshooting. Please access the link and turn to pages 71 - 74. https://downloadcenter.samsung.com/content/UM/202106/20210623102008256/FDR_AW2-14-FL_DA68-03872A-04_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144379896 Leo
Sorry, there was a problem. Please try again later.