Questions & Answers

Q: QuestionIs the bottom shelf on the right door large enough to hold a gallon milk/juice plastic container?

Asked 6 years ago by hdtvkeith.

• A:Answer No it is not.

  Answered 5 years ago by Gkbestbuy

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Q: QuestionWhat is the **maximum** voltage for this model? I know the operating voltage is 115Vac, but I need to know the manufacturer's maximum allowable voltage. We have unreliable power in our area and 240Vac is typically/almost always delivered at 250Vac

Asked 1 year ago by wernerpd.

Q: QuestionOnce the new filter is in, how do you turn off the red led light on right.

Asked 2 years ago by Phil.

Q: QuestionAm I able to take the glass part off the shelf to clean spilled drink e seeped upset the seals?

Asked 2 years ago by Shelf.

Q: QuestionIs there a door stop on the french doors? Its banging into my countertops. Thx!

Asked 3 years ago by Mich.

• A:Answer Hi Mich. Glad you ask about the refrigerator and if you can get a door stopper. I am sorry to learn that the doors are banging on your countertops. I suggest you get in touch with our Samsung Parts team to assist you with the compatibility and availability of the door stopper. You can contact them at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number (1144869381)to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionIs there a way to access the ice other than through the dispenser?

Asked 3 years ago by Mark.

• A:Answer Yes, the ice tray can be removed.

  Answered 3 years ago by ErikaD

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Q: QuestionDoes it have a top double door?

Asked 3 years ago by Chris.

• A:Answer Hi Chris, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 27.8 Cu. Ft. French Door Fingerprint Resistant Refrigerator with Food Showcase - Stainless steel. Yes, the refrigerator side (top side) has 2 doors. I have included the user manual link below. Please click on the link and turn to page 15 - 16 for more details with the refrigerator. https://downloadcenter.samsung.com/content/UM/202106/20210623102008256/FDR_AW2-14-FL_DA68-03872A-04_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144301051 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat kind of ice does this make?

Asked 3 years ago by Ky.

• A:Answer Great question, Ky! The ice maker in this model produces full size, half moon shaped ice cubes. However, the dispenser does have the option to dispense the ice whole or crushed. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionWhen you open the door using top of handle for main fridge is it normal that I feel the suction of the handle grabbing the small inside door first? I thought the point of opening with top 1/2 handle was inside fridge and bottom the door compartments?

Asked 4 years ago by Meme.

• A:Answer Have not felt that.

  Answered 3 years ago by Charlie

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Q: QuestionWhere was this refrigerator made?

Asked 4 years ago by Robert02.

Q: Questiondoes this samsung model have a light where the water dispenser is located? model RF28R6301SR/AA

Asked 4 years ago by neena.

• A:Answer Yes it is well lit for dispensing ice and water.

  Answered 4 years ago by BatmanVerified Purchase

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Q: QuestionHow can I get it to cool

Asked 4 years ago by Anonymous.

• A:Answer I'm happy to help with this! If the refrigerator was just installed, it may take up to 48 hours for it to fully cool to the set temperature. This link (https://bit.ly/3tVbcAU) has some helpful tips on how to speed up this process. It also has information on what to do if the refrigerator is not cooling properly. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there a light that comes on so you can see through the glass door? If so, how is the light activated?

Asked 4 years ago by TMR1.

• A:Answer No light in the small door

  Answered 4 years ago by Great

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Q: QuestionDo this refrigerator has a Ca proposition 65 warning?

Asked 4 years ago by Jackie.

This question was asked about the related product: Samsung - 27.8 Cu. Ft. French Door Fingerprint Resistant Refrigerator with Food Showcase - Tuscan Stainless Steel

Q: QuestionDo this refrigerator has a Ca proposition 65 warning?

Asked 4 years ago by Jack.

This question was asked about the related product: Samsung - 27.8 Cu. Ft. French Door Fingerprint Resistant Refrigerator with Food Showcase - Tuscan Stainless Steel

Q: QuestionDoes this fridge have 2 ice makers?

Asked 4 years ago by Iced.

• A:Answer No, just one! But it seems like there may be a spot to add a lower one as well

  Answered 4 years ago by CheyenneClark

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Q: QuestionAre the french doors able to open independently or do you have to open one to get the other open?

Asked 5 years ago by AS.

• A:Answer They can be opened individually. Left or right. Doesn’t matter

  Answered 4 years ago by SamsungVerified Purchase

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Q: QuestionWhat is the difference in color of stainless steel - grey, & Tucson stainless is what color? My phone isn’t clear. Tyvm

Asked 5 years ago by Dee.

This question was asked about the related product: Samsung - 27.8 Cu. Ft. French Door Fingerprint Resistant Refrigerator with Food Showcase - Tuscan Stainless Steel

• A:Answer The Tucson Stainless Steel is stainless steel with an earthy hint of brown. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionHow do you level the doors? I tried the allen wrench under the right door, it did nothing.

Asked 5 years ago by Kyle.

• A:Answer Spacer clips are included in the packaging. You lift up on the door and clip them around the hinge shaft.

  Answered 5 years ago by JoshoVerified Purchase

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